utility administrative assistant resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Confidentiality and Data Protection
Database and Client Management Systems
Multi-Line Telephone Systems
Document and File Management
Appointment Coordination
Computers and Technology
Strong Organizational Skills
Research and Analytical Skills
Multitasking and Time Management
Office Equipment Operation
Ease with Computers and Technology
Correspondence Writing
Excel Spreadsheets
Document Sorting
Memo Preparation
Highly Efficient and Productive
Work History
Utility Administrative Assistant, 08/2021 - Current Pepsico – Janesville, WI,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Contact utility companies to ensure permits are up to date.
Informed customers by mail or telephone of additional steps needed to obtain permits.
Maintained up-to-date knowledge of permitting info.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Create and distribute utility documents such as utility certification, notice to contractor, environmental clearance, protect in place, required NMDOT permits, 30, 60 and 90% attention to engineer, authorization to proceed.
Created documents with applicant information and verified data.
Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Performed research to collect and record industry data.
Created PowerPoint presentations for business development purposes.
Managed Access databases converting complex data into easy-to-interpret data.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Locate utility companies contact info using websites such as google and OCD.
Handled client correspondence and tracked records to foster office efficiency.
Maintained status reports for client projects.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Exhibited high energy and professionalism when dealing with clients and staff.
Communicated professionally with colleagues, freelancers and clients.
Promptly responded to inquiries by utility companies.
Managed timely and effective response to utility company requests.
Sought ways to improve processes and services provided.
Facilitated inter-departmental communication to effectively provide customer support.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Followed up with utility companies about resolved and unresolved issues to maintain high standards of customer service.
Performed routine data entry or document management.
Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Issued public notification of official activities or meetings.
Scheduled office meetings and client appointments for staff teams.
Package Handler, 09/2019 - 07/2021 The University Of Oklahoma – Norman, OK,
Used hand-held scanners and physical logs to accurately track item movements.
Assembled, sealed and loaded packages into correct trucks.
Removed jams and unblocked conveyor system to maintain flow of goods.
Followed verbal and written instructions to properly move and ship products.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Loaded package containers onto forklifts and transported into packaging areas.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Prevented load shifting or damage by using bracing and strapping techniques.
Removed debris and hazardous materials from packing area to avoid contamination.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Handled inventory control and cycle counting procedures.
Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Assisted truck loaders with during busy periods, developing new skills while boosting warehouse efficiency.
Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
Inspected equipment and used troubleshooting approaches to keep machines operational.
Delivered updates on anticipated task completion times.
Documented warehouse stock each day and reported inventory totals to supervisor.
Installed protective devices on or around products to prevent damage during transport.
Cashier, 04/2017 - 04/2019 Phillips 66 – City, STATE,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $150 or more per shift.
Checked identification for proof-of-age for alcohol and tobacco sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Completed inventory counts and ordered merchandise.
Reviewed weekly sales ads and monitored price changes.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Monitored self-checkout systems and provided assistance or intervention where required.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
GED: , Expected in 04/2015 - Northern New Mexico College - Espanola, NM, GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.