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Usher/Floor Staff Resume Example

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USHER/FLOOR STAFF
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of given tasks. Motivated to learn, grow and excel in multiple departments.

Skills
  • Hospitality Service Expertise
  • Customer Relations
  • Facility Maintenance
  • Leadership
  • Excellent work ethic
  • Training & Development
  • Team building
  • Planning and Coordination
  • Responsible
  • Microsoft Office
  • Flexible & Adaptable
  • Technical Analysis
  • Hardware and software installation
  • Desktop and Laptop Installations
  • Technical Support
  • Testing and evaluation
  • Computer installation knowledge
  • Computer equipment and parts knowledge
  • Network Component Installations
  • Computer skills
  • Good listening skills
  • Organization and Time management
  • Troubleshooting
  • Detail-oriented
  • Efficient multitasking
  • Quick-learning
  • Dependable and reliable
Work History
Usher/Floor Staff | Company Name | City, State
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Provided information about current and future events at facility.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
June 2020-CurrentProduce Productions Clerk | Company Name | City, State
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Checked refrigerated and frozen cases and replenished low stock every two hours.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Learned managerial work tasks in order to provide skilled backup for diverse roles.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
April 2020-June 2020Remote Technical Support / Customer Service /Sales Associate | Company Name | City, State
  • Entered customer interaction details in the propriety in house software to track requests, document problems and record solutions offered.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Described and explained details about building computers and provided options to inform customers and guide purchasing decisions.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Helped multiple customers every working day by approaching conversations with positive attitude and action.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided remote technical support for clients on wide range of company products.
December 2018-April 2020Seafood Block Supervisor | Company Name | City, State
  • Cleaned and sanitized equipment, tools and work surfaces.
  • Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
  • Followed written recipes to prepare prepackaged seafood meals.
  • Interacted with customers in personable and professional manner, fostering loyalty and satisfaction.
  • Checked quality of products and removed expired items.
  • Washed floors, walls, coolers and storage shelves.
  • Handled specialty seafood items for packaging and display.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with locating and choosing merchandise in any store department.
Education
Expected in January 2022Bachelor of Science: Health Information TechnologyThe University Of West Florida, City, State
Expected in September 2021Associate of Arts: Health & Medical Sciences Houston Community College, City, State
August 2015Certification : Personal Trainer International Sports Sciences Association, City
June 2013High School DiplomaHastings High School, City, State
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Resume Overview

School Attended

  • The University Of West Florida
  • Houston Community College
  • International Sports Sciences Association
  • HastingsHigh School

Job Titles Held:

  • Usher/Floor Staff
  • Produce Productions Clerk
  • Remote Technical Support / Customer Service /Sales Associate
  • Seafood Block Supervisor

Degrees

  • Bachelor of Science : Health Information Technology
    Associate of Arts : Health & Medical Sciences
    Certification : Personal Trainer
    High School Diploma

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