Usher/Floor Staff Resume Example
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USHER/FLOOR STAFF
Professional Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of given tasks. Motivated to learn, grow and excel in multiple departments.
Skills
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Work History
Usher/Floor Staff Inktel Holdings, Tampa , FL
- Greeted customers with smile and provided friendly, knowledgeable service.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided information about current and future events at facility.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Seafood Block Supervisor12/2018 to 04/2020
Randall's, City , STATE
Randall's, City , STATE
- Cleaned and sanitized equipment, tools and work surfaces.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Followed written recipes to prepare prepackaged seafood meals.
- Interacted with customers in personable and professional manner, fostering loyalty and satisfaction.
- Checked quality of products and removed expired items.
- Washed floors, walls, coolers and storage shelves.
- Handled specialty seafood items for packaging and display.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Assisted customers by answering questions and fulfilling requests.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with locating and choosing merchandise in any store department.
Remote Technical Support / Customer Service /Sales Associate04/2020 to 06/2020
Digital Storm, City , STATE
Digital Storm, City , STATE
- Entered customer interaction details in the propriety in house software to track requests, document problems and record solutions offered.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Described and explained details about building computers and provided options to inform customers and guide purchasing decisions.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Developed and actualized customer service initiatives to decrease wait times.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Helped multiple customers every working day by approaching conversations with positive attitude and action.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided remote technical support for clients on wide range of company products.
Produce Productions Clerk 06/2020 to 03/2021
Randall's, City , STATE
Randall's, City , STATE
- Maintained proper signage and pricing information for displays, cases and counters.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Checked refrigerated and frozen cases and replenished low stock every two hours.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Learned managerial work tasks in order to provide skilled backup for diverse roles.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
E-Commerce 03/2021 to Current
Sprouts Farmer Market, City , STATE
Sprouts Farmer Market, City , STATE
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Consulted with customers on food selections and custom order requests.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
High School Diploma: : 06/2013
Hastings High School - City, State
Certification : : Personal Trainer , 08/2015
International Sports Sciences Association - City
Associate of Arts: : Health & Medical Sciences , Expected in 01/2022
Houston Community College - City, State
Bachelor of Science: : Health Information Technology, Expected in 08/2022
The University of West Florida - City, State
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Resume Overview
School Attended
- Hastings High School
- International Sports Sciences Association
- Houston Community College
- The University of West Florida
Job Titles Held:
- Usher/Floor Staff
- Seafood Block Supervisor
- Remote Technical Support / Customer Service /Sales Associate
- Produce Productions Clerk
- E-Commerce
Degrees
- High School Diploma : 06/2013
Certification : Personal Trainer , 08/2015
Associate of Arts : Health & Medical Sciences , Expected in 01/2022
Bachelor of Science : Health Information Technology , Expected in 08/2022
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