united states sc resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
05/2015 to Present United States - SC | , CA, United States
  • Work U.S.
  • Department of Veterans Affairs Series: 0901 Pay Plan: GS Grade: 07 Hours per week: 40.
08/2012 to 05/2015 Legal Administrative Specialist | City, STATE,
  • Counseled veterans, their dependents, and their beneficiaries via telephone regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations concerned with veterans.
  • Explained types of documents necessary to facilitate timely processing of claims and provided assistance in obtaining and completing such documents and forms in accordance with the type of claim being submitted.
  • Explained decisions and reasons for the decisions made by the VA and communicate the information both orally and in writing to the veterans.
  • Performed claim-related work such as change of address, direct deposits, burial allowance claims, etc.
  • Human Resource System/IT Skills: Customer Relationship Management/Unified Desktop (CRM/UD), Microsoft Instant Messenger, Microsoft Outlook, Microsoft Word, Knowledge Management (KM), Right Fax, and Veterans Benefits Management System (VBMS) Supervisor: Max Babcock (8036472534) Okay to contact this Supervisor: Yes Department of Air Force Series: 0901 Pay Plan: GS Grade: 09 42 Force Support Squadron Airman and Family Readiness Center,Bldg 677 Room 4 Hours per week: 40 Casualty Assistance Representative and Survivor Benefit Counselor (This is a federal job Provide on call casualty assistance to next of kin for active duty Air Force members and retirees.
  • Completes, reviews, and submits claims for unpaid pay, life insurance policies SGLI, VGLI, and NSLI), survivor benefits program activation, and files for Veterans Affairs (VA) benefits; Advocate for veterans and beneficiaries/Next-of-Kin (NOK) of deceased persons and Defense Finance Accounting Services (DFAS) Centers and VA.
  • Report military and civilian casualties from assigned or attached units occurring on or near the installation during both on-duty and off-duty hours to Headquarters Air Force Personnel Center and intermediate levels of command.
  • Obtain information from the medical treatment facilities and civilian hospitals during on- duty and off-duty hours pertaining to the casualty status of Air Force members and DoD civilian employees.
  • Prepare written instructions to supplement Air Force Instruction 36-3002 for base agencies supporting the casualty reporting program.
  • Conduct quarterly training for casualty service personnel at geographically separated units and members of the Casualty Augmentation Support Team.
  • Coordinate mortuary services officer to provide vital information necessary to prepare remains for transport.
  • Present trainings to detachment commanders, unit commanders, and senior base leadership regarding all casualty matters.
  • Provide comprehensive casualty assistance briefings to Wing Commanders Spouse Course and ROTC Detachment Commanders Course.
  • Ensure compliance with commanders and first sergeants unit casualty programs Supervise, trains, and manage eight members of the Base Casualty Augmentation Support Team (CAST).
  • Manages the Survivor Benefit Program (SBP) for on-site and separated units.
  • Provide one-on-one briefings to active duty military members and spouses prior to retirement in accordance with applicable instructions, regulations, and public laws.
  • Inform retiring service member's and spouse of SBP program options.
  • Provide statistical data and trend analysis results to management regarding SBP participation.
  • Completes and transmits all forms required to establish a member's retired pay account.
  • Examines compliance with statutory requirements as it relates to retiring members and their spouses to ensure proper compensation is established.
  • Serves as liaison with other agencies and coordinates efforts to provide and receive current information, to clarify records, and to ensure accuracy of information provided to military personnel and their family members.
  • Stays abreast of statutory changes in entitlement programs, analyzes effects on survivor benefits, and ensures changes are publicized.
  • Human Resource System/IT Skills: Defense Manpower Data Center (DMDC) Defense Enrollment Eligibility Reporting System (DEERS), Defense Retired Pay System (DRAS), Retiree and Casualty Subsystems (RCPS) and Annuity Pay System (APS) Supervisor: Ms.
  • Tonyai B.
  • Jones (XXX9533624) Okay to contact this Supervisor: Yes 42 Force Support Squadron (Military, Active Duty).
06/2010 to 08/2012 Superintendent | City, STATE,
  • Salary: 50,000.00 USD Per Year Hours per week: 40 Human Resource Management Duties, Accomplishments and Related Skills: Completed managerial responsibilities in planning, organizing, operating, and controlling the Military Personnel Section (MPS) operations, resources, and personnel actions for over 3200 active-duty and reserve personnel to include 650 senior officers attending Air University schools.
  • Supervised 24 MPS enlisted personnel, ensured all were properly trained and fully qualified to perform duties in their respective work centers and were assigned duties within the MPS; ensured all personnel assigned duties within the MPS are qualified to update, maintain, and retrieve data under Human Resource Systems HRS) operation in accordance with AFMAN 36-699 and their respective Air Force Instructions in the 36 series to include the Personnel Services Delivery PSD) Guides.
  • Coordinated with all elements of the MPS (Customer Support, Force Management and Career Development) and resolved any differences by researching, interpreting, analyzing and applying military personnel management guidelines outlined in the PSD Handbook, Headquarter Air Force, Major Commands and local policies and procedures regarding all personnel programs.
  • Recommended methods or strategies to resolve problems of long or short term work force planning, downsizing and/or job turnover.
  • Counseled employees and announced training courses regarding training education opportunities in accordance with current policies and procedures.
  • Applied EEO concepts and requirements to activities and decisions while maintaining an appropriate working environment.
  • Conducted self-inspection on each MPS work-centers and Staff Assistance Visits (SAVs) on Commander's Support Staff (CSS) units ensuring all personnel programs are in compliance with USAF and Major Commands.
  • Validated new commander(s) had appropriate access to the various HRS/IT tools necessary for a commander to mentor and lead their organization, such as: Provided hands-on HRS training to new commanders.
  • Worked with the Information Technology System Support office to monitor the overall accuracy and reliability of all data entered and maintained within the HRS.
  • Established and maintained a vigorous self-assessment program that includes quality data analysis and control reviews designed to eliminate the causes for data inaccuracy, to improve the quality of personnel data, and to maintain systems integrity.
  • Analyzed all personnel data errors or rejects conditions noted on the reject and file monitor transaction register (TR) to determine trends and the underlying causes of these TR remarks.
  • Monitored strength reconciliation on unit manning documents and unit personnel management rosters.
  • Analyzed Management Assessment Products (MAPs) on a monthly basis.
  • Analyzed HRS output products to ensure compatibility with established standards.
  • Submitted recommended modifications or changes to existing programs to appropriate office of primary responsibility.
  • Monitored flow of data and electronic applications to ensure accurate and timely processing.
  • Reviewed frequent samplings of source documents to determine accuracy, completeness, and validity of data input in the HRS.
  • Human Resource System/IT Skills: Airmen Development Plan (ADP), Assignment Management System (AMS), Base Level Services Delivery Model (BLSDM) IT Tool, Case Management System (CMS), Military Personnel Data System MilPDS), Personal Records Display Application (PRDA), Transaction Registers TR) program, and Virtual Military Personnel Flight (vMPF).
12/1991 to 06/2010 Casualty Augmentation Support Team Lead Us Government Other Agencies And Independent Organizations | , State,
  • Supervisor: Supervisor No Longer Available (XXX-953-9546) Okay to contact this Supervisor: Contact me first Hours per week: 40 Human Resource Management Duties, Accomplishments and Related Skills: Supervised and performed personnel activities and functions, including personnel action requests; source documents; unit, field, and master personnel records; and Commander's Support Staff (CSS) tasks.
  • Interviewed and classified airmen and officers.
  • Advised on career progression and Updated military personnel data system PDS) records Managed Air Force retention programs, assisted military personnel in making career decisions, and advised on benefit programs.
  • Briefed provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, personnel readiness and career progression.
  • Assisted commanders with developing career information and motivation programs.
  • Managed selective reenlistment and career airman reenlistment reservation programs.
  • Monitored retention programs and provides reports and statistics.
  • Helped users determine training requirements, methods, and procedures.
  • Created, maintained, and audited personnel records.
  • Records information in unit, field, and PDS records.
  • Prepared and maintained personnel records, aeronautical orders, and personnel action requests.
  • Reviewed personnel records, and interviews individuals to ensure accuracy of information.
  • Inspected records, master personnel, and command and field personnel records.
  • Reviewed and processed evaluation reports.
  • Administered standard tests, acts as test monitor, scores tests, and records results; prepared and processed correspondence, forms, and PDS transactions.
  • Advised members on official and personal obligations incident to relocation, training, and promotion and prepared and processed relocation actions.
  • Processed documents required to support service awards and decorations.
  • Guides customers in completing the vRED (automated DD Form 93) in vMPF virtual MPF).
  • Maintained files of correspondence, directives, instructions, and other publications.
  • Administered Casualty Assistance Program.
  • Prepared related reports and documents.
  • Assisted next of kin of deceased and missing personnel to apply for death gratuity pay, arrears of pay, veterans affairs, social security, government and commercial life insurance, and other benefits.
  • Oversaw personnel activities and functions.
  • Inspected personnel activities for compliance with policies and directives.
  • Reported discrepancies and recommended corrective action.
  • Monitored personnel actions for timeliness, propriety, and accuracy.
  • Ensured proper counseling of individuals on personnel programs, procedures, and benefits.
  • Organized and compiled management data and submitted reports.
  • Prepared and processed administrative support actions relating to unit programs such as FIT Program, vOP, in processing, squadron information, and enlisted and officer professional military education.
  • Managed leave web program.
  • Maintained suspense system for personnel actions and correspondence.
  • Maintained and monitored duty status changes.
  • Provided customers with guidance on how to use the web applications for the personnel actions.
  • Requisitioned and maintained current study reference material for the airman promotion system.
  • Assigned members to an AEF.
  • Prepared and processed Articles 15, letters of reprimand, investigation reports, unfavorable information files, and separation actions Performed Personnel Support for Contingency Operations (PERSCO) functions.
  • Supervisor: No Remaining Supervisor (XXX-953-5215) Okay to contact this Supervisor: Yes.
Expected in 05/2013 to to Bachelor's Degree | Troy University, Montgomery Montgomery, AL GPA:
Expected in to to B.A.S | Resources and Technology Management , , GPA:
Resources and Technology Management Principles of Accounting I - 3 Semester Hours Principles of Accounting II - 3 Semester Hours Managerial Finance I - 3 Semester Hours Managerial Finance II - 3 Semester Hours Business Statistics I - 3 Semester Hours Business Statistics II - 3 Semester Hours Business Communications - 3 Semester Hours Principles of Management - 3 Semester Hours Operations Management - 3 Semester Hours Strategic Management - 3 Semester Hours International Management - 3 Semester Hours Human Resource Management - 3 Semester Hours Intro to Project Management - 3 Semester Hours Legal Environment of Business- 3 Semester Hours Business and Society - 3 Semester Hours
Expected in 08/2006 to to Associate's Degree | Human Resource Management Community College of the Air Force, Montgomery, AL GPA:
Human Resource Management
Expected in August 2010 to to Job Related Defense Retired Annuitant Pay System RSO Certification - March 2014 Training: Basic Survivor Benefit Plan and Casualty Assistance Workshop - March 2012 Silver Flag - September 2010 DCAPES Wing Level Operators Course | , , GPA:
Expected in December 2008 to to Personnel Craftsman Course (7-Level) | Noncommissioned Officer Academy, , GPA:
Continuous Process Improvement (CPI) AFSO21 - July 2007
Additional Information
  • Additional AWARDS AND DECORATIONS: Information: Defense Meritorious Service Medal Meritorious Service Medal Air Force Commendation Medal (3) Air Force Achievement Medal (3) Joint Meritorious Unit Award (2) Meritorious Unit Award AF Outstanding Unit Award (3) AF Organizational Excellence Award (3) AF Good Conduct Medal (6) National Defense Service Medal (2) Kosovo Campaign Medal Afghanistan Campaign Medal Global War on Terrorism Service Medal Humanitarian Service Medal AF Overseas Ribbon Short AF Overseas Ribbon Long Air Force Expeditionary Service Ribbon with Gold Border Air Force Expeditionary Service Ribbon AF Longevity Service(5) USAF NCO PME Graduate Ribbon (2) Small Arms Expert Marksmanship Ribbon (Rifle) AF Training Ribbon NATO Medal (2)
Accounting I, Accounting, Accounting II, administrative support, ADP, Air Force, Air Force, APS, Basic, Benefits, Business Communications, Case Management, clarify, CMS, Counselor, counseling, CPI, Customer Relationship Management, CRM, CSS, Customer Support, data analysis, Delivery, Fax, Finance, Finance II, Finance I, forms, government, Human Resource Management, Human Resource, Information Technology, inspection, Instruction, insurance, Knowledge Management, leadership, Legal, letters, Managerial, Max, mentor, access, office, Microsoft Outlook, Microsoft Word, Next, Operations Management, organizing, Personnel, personnel management, personnel management, policies, Process Improvement, Project Management, promotion, publications, quality, reporting, researching, Statistics II, Statistics I, statistics, Strategic Management, Supervisor, telephone, trend, type, web applications, written, Articles

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Resume Overview

School Attended

  • Troy University
  • Community College of the Air Force
  • Noncommissioned Officer Academy

Job Titles Held:

  • United States - SC
  • Legal Administrative Specialist
  • Superintendent
  • Casualty Augmentation Support Team Lead


  • Bachelor's Degree
  • B.A.S
  • Associate's Degree
  • Job Related Defense Retired Annuitant Pay System RSO Certification - March 2014 Training: Basic Survivor Benefit Plan and Casualty Assistance Workshop - March 2012 Silver Flag - September 2010 DCAPES Wing Level Operators Course
  • Personnel Craftsman Course (7-Level)

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