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United States Postal Representative Resume Example

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UNITED STATES POSTAL REPRESENTATIVE
Professional Summary

Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Strong organizational and team collaboration skills with experience in improving processes.

Skills
  • Customer focused
  • Risk tolerant
  • Able to make data-driven decisions
  • Comfortable with ambiguity
  • Critical thinking
  • Analytical
  • Adaptable and quick to learn
  • Multi-level communication
  • Technical Skills: Microsoft Word, PowerPoint, Excel, Outlook, Project, Visio, and Publisher
Work History
United States Postal Representative, 03/2015 to 12/2015
Company Name – City, State
  • Resolved shipping problems, improved operations and provided exceptional client support.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Built strong relationships with customer base in a variety of channels.
  • Transported confidential and time sensitive materials to customer locations within estimated delivery time.
  • Completed clerical tasks such as filing, copying and recording incoming mail.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Loaded, unloaded and moved material to and from storage and production areas.
Store Manager, 05/2006 to 03/2015
Company Name – City, State
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Created work schedules according to sales volume and number of employees.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing customer satisfaction training and encouraging use of clear communication and product knowledge and software skills.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Retail Associates.
  • Oversaw daily operations of Retail start-up, including staffing and training, AML compliance, inventory control and financial functions.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Supervised guests at front counter, answering questions regarding products.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
Administrative Assistant, 09/2006 to 02/2007
Company Name – City, State
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Offered departmental administrative support.
  • Executed record filing system to improve document organization and management.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
Education
MBA: Project Management, 03/2020
Capella University - City
Bachelor of Arts: Creative Writing, 06/2010
Western Washington University - City
Associate of Arts: Direct Transfer With Focus in EnglishWhatcom Community College - City, State
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Resume Overview

School Attended

  • Capella University
  • Western Washington University
  • Whatcom Community College

Job Titles Held:

  • United States Postal Representative
  • Store Manager
  • Administrative Assistant

Degrees

  • MBA : Project Management , 03/2020
    Bachelor of Arts : Creative Writing , 06/2010
    Associate of Arts : Direct Transfer With Focus in English

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