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Unit Secretary/Patient Support Technician Resume Example

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UNIT SECRETARY/PATIENT SUPPORT TECHNICIAN
Summary

Well-organized with demonstrating knowledge of administrative assistant duties. Experienced keeping office operations smooth and efficient by organizing files, answering phones, time management, and assisting customers. Background includes working in a medical office and hospital setting with great interpersonal and communication skills.

Energetic as a Unit Secretary actively pursuing an opportunity to add immediate value to the office team in an Administrative Assistant role. Aiming to utilize hardworking and detail-oriented expertise.

Skills
  • Communication.
  • Professional and courteous manner.
  • Interpersonal.
  • Able to work well with others.
  • Adaptable.
  • Time-management.
  • Detail-oriented and accuracy.
  • Motivated and a self-starter.
  • Patient chart maintenance
  • Follow-up appointment scheduling
Education and Training
Some College (No Degree)Med Tech College -COLUMBIA ,SC,Certified Nursing Assistant
Some College (No Degree)Midland Technology College Columbia ,SC,Nursing
Some College (No Degree)Mansfield Business College Columbia ,SC,Business Administration And Management
Experience
Prisma Health Richland Unit Secretary/Patient Support Technician | Columbia , SC04/2016 to 05/2020
  • Cleaned and sanitized rooms to prevent infection and cross-contamination.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Attended to patients in 26-bed unit, two hour rounding, and maintaining high standards of patient care.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, and healthcare teams to achieve individual care plan targets.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation to promoted patient satisfaction.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Assisted with medical recordkeeping, keeping detailed records.
  • Supported administrative and healthcare staff with skilled clerical assistance
  • Maximized unit efficiency by answering incoming calls and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet unit and patient needs, including charts, reports and correspondence.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Created and maintained accurate and confidential patient files.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate patient care.
Hopes Episcopal Retirement CommunityCertified Nursing Assistant | Columbia , SC12/2008 to 04/2011
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided nursing assistance to residents in SN care facility.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Used mobility equipment to carefully transport patients.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Carolina Family Practice Chiropractic Office Manager | Columbia , SC02/2003 to 08/2008
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Ensured that all operations met federal and state laws.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
  • Completed billing, collections and reporting duties on daily basis.
  • Planned and executed successful business meetings, lunches and special events
  • Managed office inventory by maintaining documentation of stock.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Wrote professional business correspondence.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Greeted visitors promptly and directed to correct locations.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Organized patient files and streamlined operations to improve efficiency.
  • Supervised chiropractic office, consistently cultivating productive and positive work atmosphere.
  • Managed financial documentations such as expense reports and invoices.
  • Managed office inventory and placed new supply orders.
  • Oversaw daily functions.
  • Scheduled patients to foster effective resource allocation.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
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Resume Overview

Companies Worked For:

  • Prisma Health Richland
  • Hopes Episcopal Retirement Community
  • Carolina Family Practice Chiropractic

School Attended

  • Med Tech College -
  • Midland Technology College
  • Mansfield Business College

Job Titles Held:

  • Unit Secretary/Patient Support Technician
  • Certified Nursing Assistant
  • Office Manager

Degrees

  • Some College (No Degree)
    Some College (No Degree)
    Some College (No Degree)

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