unit secretary medicine telemetry resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Maintains high-volume medical environments by efficiently coordinating phone calls, files, admissions, discharges, transfers and other appointments to meet staff and patient needs. Proven skills in Microsoft office, multitasking and problem solving with expertise in managing provider requirements in an efficient and timely manner. Positive and upbeat with excellent interpersonal communication and organization skills. Contributes to team success through hard work and attention to details. Motivated to learn, grow and excel in the area of management in the healthcare system.

  • Customer service
  • Effective oral and written communication
  • Organization
  • Time Management
  • Multi-tasking
  • Policies
  • Problem solving
  • Patient data confidentiality
  • EMR / EHR
  • Nursing Station Operations
  • Medical Records Management
  • Unit Secretary Training
  • Team management and relationship development
  • Operation of Cerner systems and Power chart, and Microsoft Offices
  • Knowledge Of Medical Terminology
  • Registration Procedures
Work History
02/2015 to Current Unit Secretary - Medicine Telemetry Brown & Brown, Inc. | Tampa, FL,
  • Greet and directs visitors and patients in warm, inviting manner.
  • Manages calls effectively using multi-line phones within high-volume environment, receive and deliver messages appropriately.
  • Provides daily operational support for unit that consists of 22 beds, that is, for nurses, doctors, patients and visitors in timely manner, this includes admissions, transfers and discharges of patients.
  • Manages medical records with great care and confidentiality, including thinning and archiving materials.
  • Anticipates needs of department and order supplies in accordance with procedures and budget allocations, including floor stock supplies and forms.
  • Responds to patient intercom requests and relaying messages and issues to appropriate staff.
  • Calculate daily staffing and census stats, program nurse/tech assignments in West Call Bell system.
  • Order entry of labs, equipment, and materials.
  • Maintaining patient confidentiality; and ensuring HIPAA and hospital confidentiality policies are followed.
  • Assembling patient charts and initiating admitting process in patient's EMR.
  • Resolving patient related issues with physicians, pharmacy, family members and hospital departments.
  • Assisting and facilitating smooth patient discharges.
  • Performs other duties as requested.
10/2013 to 02/2015 Front Desk Receptionist Madison County Schools | Flora, MS,
  • Managed over 50 incoming calls daily in high-volume, multi-line phone switchboard to internal personnel and departments, in courteous and professional manner.
  • Arranged conferences and appointments upon request.
  • Ordered supplies in accordance with procedures and budget allocations.
  • Prioritizing customer service first in all situations, thus ensuring patients and families receive highest quality of service in caring and compassionate atmosphere.
  • Routed incoming mail and messages to relevant personnel without delay and coordinates outgoing mails.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Provided clerical support to fellow coworkers by copying, faxing and filing documents.
  • Performs other duties as requested.
11/2003 to 12/2012 Teacher Ministry Of Education | City, STATE, Guyana
  • Supervised and taught student's problem solving skills at various levels; kindergarten, middle and high school.
  • Fostered team collaboration between students through group projects for General science based studies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Expected in 12/2020 to to Associates Degree | General Studies Prince George's Community College, Largo, MD, GPA:
  • My goal is to continue my education, thus I will be transferring to the University of Maryland Global Campus in Spring of 2021 to further my studies in Health Services Management.
Expected in to to No Degree | Education University of Guyana, Georgetown, Guyana, GPA:

Did not complete my degree program due to relocation.

Expected in to to Certificate | Education Cyril Potter College of Education, Georgetown, Guyana, GPA:

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Resume Overview

School Attended

  • Prince George's Community College
  • University of Guyana
  • Cyril Potter College of Education

Job Titles Held:

  • Unit Secretary - Medicine Telemetry
  • Front Desk Receptionist
  • Teacher


  • Associates Degree
  • No Degree
  • Certificate

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