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unit secretary cna resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Skilled administrative team member and CNA with an in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Skills
  • Calm and level-headed under duress
  • Documentation procedures expert
  • Infection control procedures
  • Patient relations
  • Quick problem solver
  • Charting expertise
  • Database Administration
  • Reliable transportation
  • Quality assurance controls
  • Understands mobility assistance needs
  • Medical terminology knowledge
Experience
Unit Secretary/CNA, 09/2013 to Current
Berkshire HealthcareWilliamstown, MA,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted in changing from paper to iMAR for medical recordkeeping, keeping detailed records before, during and after switch.
CNA, 05/2010 to 05/2013
Uncle Julio'sDarnestown, MD,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
  • Performed passive range of motion, simple dressing changes, skincare, and glucose testing.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
Waitress, 11/2003 to 06/2007
Woodloch Pines ResortCity, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Restocked tables, wait staff areas and order staging areas.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Inventoried food supplies to determine needs and replenish stations.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Provided exceptional service to high volume of daily customers.
Education and Training
: Criminal Justice, Expected in to Kaplan University - Davenport, IA
GPA:
: Animal Sciences, Expected in to Penn State University - State College, PA,
GPA:
High School Diploma: , Expected in 06/2000 to Wallenpaupack Area High School - Hawley, PA
GPA:
Certifications
  • Certified Nursing Assistant
,

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Resume Overview

School Attended

  • Kaplan University
  • Penn State University
  • Wallenpaupack Area High School

Job Titles Held:

  • Unit Secretary/CNA
  • CNA
  • Waitress

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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