Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Energetic Unit secretary dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.

Communicating openly with healthcare staff to optimize treatments and care planning. Diligent in tracking patient details, managing laboratory samples and providing skilled mobility support.

Responsible Unit secretary enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.

Hardworking and reliable Unit Secretary with strong ability in charts with EPIC and answering phone calls

Highly organized, proactive and punctual with team-oriented mentality.

Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Over 10 years of experience support leaders in management and executive roles.

  • Healthcare operations
  • Insurance practices
  • Interdepartmental collaboration
  • Organizational standards
  • Unit secretary training
  • Developing job opportunities
Work History
Unit Secretary Assistant, 10/2019 - Current
Macom Ann Arbor, MI,
  • Documenting information in patient charts and communicating status updates to interdisciplinary care team.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Communicating changes in patient conditions and other unit concerns to multidisciplinary team.
  • Responded to bell or light signal calls within maximum of 1 minutes to assist patients with needs
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
  • Facilitating flow of patients by accurately transferring and discharging patients in appropriate systems with EPIC
  • Greet arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destination.
  • Seamlessly interacted with Nurses to plan and complete special projects for Patients.
Massage Practitioner, 04/2012 - 03/2020
Bay Clubs City, STATE,
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Discussed body treatment needs and expectations with clients to maintain 100% customer satisfaction.
  • Worked with 20 clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Cleaned massage rooms after use and prepared for next client.
  • Collected detailed client information to create over 20 individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Used hot and cold and acupressure to sell $500 in spa retail items and gift cards in 1 month period.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
Customer Service Associate, 04/2004 - 02/2009
Nordstrom City, STATE,
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Consistent execution of monthly sales goals and twice recognized as employee of month.
High School Diploma: , Expected in
: Massage Therapy And Health Education, Expected in 06/2011
National Holistic Institute - San Jose,
Associate of Arts: Mass Communications, Expected in
University of Lagos - Lagos Nigeria,
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • National Holistic Institute
  • University of Lagos

Job Titles Held:

  • Unit Secretary Assistant
  • Massage Practitioner
  • Customer Service Associate


  • High School Diploma
  • Associate of Arts

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