Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
I am seeking an organization whose employees are positive and team spirited, who can appreciate a hard worker, and who encourage personal growth. My ideal position will allowing me to showcase my abilities to work as a team member and as an individual. I have confidence in finding the employer that will be just as delighted to have me, as I will be to have them.
Core Qualifications
Customer Service, Administration Duties, Financial Management, Project Management, Youth Development, Conflict Resolution
Experience
Unit Coordinator, Child Care Worker, Activities Coordinator, Facility Manager, 10/2014 to Present
Envision EducationOakland, CA,
  • Supervises all residents.
  • Enforces rules and regulations dictated by group home.
  • Ensures all residents are in bed by lights out.
  • Assists in preparing scheduled and planned meals and snacks for residents.
  • Observes dietary restrictions and guidelines of specific residents.
  • Writes up reports of resident behavior and activity.
  • Submits reports to residential director.
  • Assists in resolving disputes amongst residents.
  • Distributes proper medications and supplements to residents.
  • Ensures that all residents attend group and individual therapy appointments.
  • Drives residents to school or extracurricular activities as necessary.
  • Observes any alterations or idiosyncrasies in resident behavior and reports them to director accordingly.
  • Identifies signs of a resident's potential harm to self or others, and addresses these accordingly.
  • Enforces disciplinary action as necessary.
  • Engages residents in conversation and encourages socializing.
  • Provides emotional support for residents.
  • Consults with physicians, nurses, dietitians, and therapists to ensure streamlined and top quality care for residents.
  • Accomplishments I have made a positive impact in each residents life.
Employment Program Rep, 03/2014 to Present
ConvatecAtlanta, GA,
  • Determined the eligibility of individuals as members of eleven targeted groups, and issue employer certifications for the Work Opportunity Tax Credits WOTC).
  • Analyze databases to determine eligibility ensuring that all criteria is met to grant employer certifications.
  • WOTC has a three prong processing procedure; mail, forward data entry, and MEDs or the determination process.
  • During each facet of these process, I have processed over 300 pieces of mail, input over 200 applications, and made over 70 determinations on a daily basis when assigned to that operation.
  • I have just started the training for processing tax credit applications, once out of training and mentorship will be tasked with completing over 125 applications a day.
Disability Insurance Program Representative, 10/2012 to 03/2014
State Of California/EDDCity, STATE,
  • Examining and investigating all types of Disability Insurance claims.
  • Scheduling independent medical examinations when appropriate, and analyzing all employment data in order to determine claimant's eligibility and claim duration.
  • Making eligibility determinations and informing claimants.
  • Filing workers' compensation liens when injury is work related.
  • Documenting all actions and decisions.
  • Following up on claimant's status through duration of claim.
  • Identifying and reporting any suspected fraudulent claims or activities and responding to inquiries from claimants and the public.
  • Special Projects, EDDCOM and CRU (Customer Relations Unit.
Special Education Instructional Aide, 09/2009 to 10/2012
SCUSDCity, STATE,
  • Assist the teacher with implementation of Individualized Education Plans IEP) through instruction in a variety of activities.
  • Encourage students to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their healthy relationships.
  • Collect information about students through observation, and tests.
  • Counsel students, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
  • Guide clients in the development of skills and strategies for dealing with their problems.
  • Prepare and maintain all required records and reports.
  • Evaluate student's physical or mental condition based on review of client information.
  • Understanding the implications of new information for both current and future problem- solving and decision-making.
Customer Service Office Assistant, 06/2007 to 12/2009
Vierra MooreCity, STATE,
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information via in person or telephonic.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Education
Bachelor of Arts: Interdisciplinary Studies Mild to Moderate Special, Expected in 2014
National University - ,
GPA:
Interdisciplinary Studies Mild to Moderate Special
Skills
Conflict Resolution, credit, client, clients, Customer Relations, Customer Service, data entry, databases, decision-making, emotional support, facsimile, Filing, Financial Management, forms, instruction, Insurance, director, mail, office, office machines, photocopiers, problem- solving, Project Management, quality, express, reporting, scanners, Scheduling, Tax, teacher, telephone, therapy, voice mail

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resume Strength

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Resume Overview

School Attended

  • National University

Job Titles Held:

  • Unit Coordinator, Child Care Worker, Activities Coordinator, Facility Manager
  • Employment Program Rep
  • Disability Insurance Program Representative
  • Special Education Instructional Aide
  • Customer Service Office Assistant

Degrees

  • Bachelor of Arts

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