LiveCareer-Resume

union steward resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking [Job Title] bringing over [Number] years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational and problem-solving skills. Looking to apply knowledge and abilities to challenging new role.

Skills
  • Management collaboration
  • Contract interpretation
  • Training leadership
  • Performance management
  • Planning
  • Analytical
  • Conflict resolution
  • Relationship building
  • Organizational skills
Experience
02/2016 to Current
Union Steward Benchmark Hospitality South Beach, FL,
  • Trained [Job title]s on how to interpret and administer labor contracts.
  • Managed internal investigations such as allegations of discrimination or sexual harassment.
  • Advised on all aspects of labor and employment law relating to [Industry] operations.
  • Researched disciplinary and grievance issues and recommended optimal courses of action.
  • Taught frontline leadership how to improve labor and management interactions thereby reduce grievances and arbitration needs.
  • Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Delivered [product or service] to customer locations on time.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Achieved cost-savings by developing functional solutions to [type] problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created agendas and communication materials for team meetings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
01/2011 to Current
Employment Security Service Representative Illinois Department Of Employment Security City, STATE,
  • Updated accounts with recent information and processed customer payments.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes using [Software].
  • Resolved customer concerns with friendly and knowledgeable service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on service plans, including upgrades.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Reviewed account and service histories to identify trends and issues.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Upheld strict standards for quality and performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Escalated complex issues and set up appointments for further service.
  • Resolved conflicts by moderating all disputes and grievances between parties with goal of speedy and fair resolution.
  • Attended [Timeframe] meetings to discuss and advise on [Type] and [Type] issues.
  • Authorized claim payments for clients wishing to settle cases.
  • Prepared thorough written papers and presentations outlining opinions and decisions.
  • Gathered public input on proposed changes and appropriately weighed opinions.
  • Surveyed [Type] and [Type] records and assessed presented information based on accurate and weighted merits.
  • Distributed updated [Type] information based on latest findings.
  • Explained to claimants how to contest rulings in non-complex terminology to garner complete understanding.
  • Conducted hearings to make decisions on claims and cases.
  • Adjudicated appropriateness of [Type] and [Type] actions, making effective decisions by considering function, feasibility, budgets and other factors.
  • Monitored trials for fairness and unbiased implementation of rights of all involved parties.
  • Researched and analyzed laws and statutes to assist in making just decisions.
  • Recorded accurate and detailed information from [Type] and [Type] individuals to complete thorough evaluations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
07/2009 to 12/2010
Employment Security Program Representative Illinois Department Of Employment Security City, STATE,
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
  • Used [Skill] and [Skill] to establish productive working relationships with car dealers, loan processors and other business partners in community.
  • Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
  • Promoted agency products to customers in person, by telephone and in writing.
  • Examined automobile policies such as government automobile insurance plans with third-party liability, accident benefits and collision benefits.
  • Corresponded with insurance customers and agents to obtain or relay information on account status changes.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims.
  • Reviewed history records to determine benefit eligibility for services.
  • Researched medical claims for validity to resolve discrepancies.
  • Identified client service improvement opportunities in collaboration with team leads and managers to resolve problems.
  • Verified claim data correctness in preparation for processing.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Analyzed first reports of loss and underlying file material to determine if claim was suspect.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Obtained all necessary information to complete proper evaluation of injury claims.
  • Developed connections with local fraud bureaus, district attorneys' offices and professional associations.
  • Conducted interviews, gathered detailed information and completed field investigations.
  • Managed caseload of [Number] clients each quarter.
  • Conducted claim and estimate re-inspections.
  • Obtained relevant evidence and information regarding suspicious claims.
11/1984 to 12/2004
Aviation Supply Staff Specialist United States Marine Corps City, STATE,
  • Tracked, documented and updated [Type] stock with precise attention to detail and recordkeeping requirements.
  • Validated and processed requisitions for new unit supplies.
  • Coordinated materials delivery to units across [Location].
  • Assisted with unit budgeting by entering accurate purchase orders and tracking exact expenses.
  • Helped coordinate personnel staffing in [Location] aviation supply warehouse.
  • Arranged for disposal of expired, obsolete or damaged unit supplies.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Facilitated business goals by [Action] and [Action] to drive results throughout store team.
  • Designed organization system for [Type] items in warehouse, streamlining package storing procedures to decrease downtime.
  • Kept detailed records of [Type] stock inventory in [Software], diligently managing order availability and record accuracy.
  • Reordered stock to replenish inventory without interruption to production
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Examined $[Amount] worth of [Type] stock daily and reported defects to [Job title] quickly.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Received orders via phone, mail, fax and internet daily.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
  • Used [Tool] to accurately label and mark over [Number] [Type] packages daily, diligently examining labels and packages for defects or inaccurate labels.
  • Continuously moved and unpacked over [Number] pounds of [Type] packages, maintaining efficiency and accuracy for long shifts.
  • Replenished inventory with focus on addressing customer needs.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Packed over [Number] pounds of [Type] products daily while keeping detailed records of productivity and identifying areas for improvement.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Streamlined [Type] and [Type] processes, which led to [Number]% increase in productivity for [Number]-person team.
  • Operated office equipment and technology, including [Type], [Type] and [Type].Av
  • Diverted or located supplies for emergency response such as disaster relief.
  • Controlled authorized stock listing in a warehouse containing [Number] lines valued at $[Number]+.
  • Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
  • Validated surplus stock and facilitated return of excess, unopened, recoverable and repairable materials as well as scrap to assigned sort yards.
  • Advised units during excess material sorting, packaging and turn-in processes based on item serviceability.
  • Set and administered supply budgets and tracked all expenses.
  • Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels.
  • Directed material control and accounting input data processing and evaluated output documents from supply systems.
  • Purchased, coordinated and distributed materials necessary for maintenance functions and used by area personnel.
  • Generated and managed maintenance records for services requested and performed.
  • Maintained accurate records and provided traceability of documentation by applying required inventory management accounting and control systems.
  • Audited material inventory to identify serviceable, unserviceable and repairable items with unknown serviceability, reconciled items against [Company] stock numbers on file and sorted and redistributed to designated yards.
  • Saved over $[Number] in [Timeframe] through comprehensive analysis, identification and targeting of critical procurement issues.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
  • Slashed costs more than $[Number] through [Task] and [Task].
  • Coordinated importation of items via ocean and air, including custom clearances by implementing [Technique].
  • Settled complex new and existing agreements or statements of work, including requests for information or requests for proposals.
  • Generated [Number]% reductions in material expenses by improving tracking, supplier and vendor contracts.
  • Tracked and approved procurement plans and inventory levels.
  • Formulated and implemented annual purchasing plans and contracts, covering OEM, import, ingredients, materials and equipment.
  • Developed and managed cost reduction and waste elimination policies.
  • Improved warehousing and inventory management operations, including optimal scheduling and organization of more than $[Amount] worth of [Product or Service] and [Product or Service].
  • Managed yearly budget in excess of $[Amount] covering all company purchasing needs.
  • Organized shipment paperwork, managed file systems and updated tracking spreadsheets using [Software Program].
  • Encompassed overall control of $[Amount] budget and [Number]-member team while directing purchases of $[Amount].
  • Applied effective marketing concepts to increase revenue.
  • Managed purchases, receipts and documentation of finished goods, materials, packaging and ingredients for submission in [Timeframe] reports.
  • Led initiative for new purchasing protocol proposal and implementation which facilitated monitoring and improved budget allocation of [Type] requests.
  • Led department meetings to build team cohesiveness and coordinate projects
  • Played instrumental role in full product development processes by performing [Task] and [Task].
  • Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
  • Negotiated new and existing agreements or statements of work of greatest complexity, including requests for information or requests for proposal and reverse auction generation and facilitation.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Implemented robust inspection policies to check the quality of all incoming products.
  • Built competitive bidding environment with broad range of suppliers.
  • Achieved $[Amount] sales per quarter in [Timeframe].
  • Created new sales and marketing strategies to drive growth.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Expeditiously and effectively resolved purchasing claim issues.
  • Prepared professional presentations.
  • Managed team of [Number] direct reports.
  • Conducted market research to determine appropriate pricing.
  • Maintained budget and capital spending reconciliation while driving purchase of $[Number] in [Type] equipment.
  • Collected documentation to assemble new purchase order contract folders.
  • Oversaw operations for [Type] territory.
  • Oversaw bidding processes.
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Negotiated and managed vendor contracts.
  • Worked with shipment companies to manage distribution.
  • Assessed procedures and processes, implementing improvements to reduce waste and slash [Type] costs.
  • Led initiative for new purchasing protocol proposal and implementation.
  • Oversaw human resources functions for purchasing and warehousing groups dispersed across [State] and [State].
  • Drove smooth migration of headquarter purchasing functions from [State] to [State].
  • Recruited and interviewed highly qualified candidates to fill vacancies.
  • Managed vendor contract negotiation to foster optimal terms and conditions.
  • Organized and prioritized projects.
  • Expedited distribution of materials to locations.
  • Collected operations data and created spreadsheets detailing trends.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Established training programs.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Sourced well qualified candidates.
  • Introduced new incentive and recognition supplier programs.
  • Negotiated with suppliers to obtain cheaper shipping rates and faster turnaround on [Type] orders.
  • Assembled and prepared new purchase order contract folder with all related documentation.
  • Administered $[Amount] per year budget.
  • Mentored talented team of [Number] [Job title]s through extensive training, consistent feedback and [Technique].
  • Reviewed supply levels and aging inventory to forecast purchasing needs for [Timeframe].
  • Evaluated staff performance against expectations.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Sourced new vendors for purchasing needs.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
  • Examined completed work to detect defects and verify conformance to specifications.
  • Introduced efficient production line [Type] methods to increase company output [Number]%.
  • Developed and created [Type] and [Type] training plans to maximize workforce capabilities.
  • Encouraged and motivated [Number] line workers to meet production deadlines and goals through [Action] and [Action].
  • Reduced past due customer orders [Number]% through [Action] and [Action].
  • Participated in potential new hire interviewing sessions to help identify qualified candidates.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Conducted evaluations and reviews for [Number] employees.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Created training manual for all employees to use as reference guide.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Developed position rotation to support continuous improvement and operator development.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Enhanced group productivity [Number]% by developing and implementing new strategies.
  • Developed annual budget and compared actual expenses against projected budget.
  • Established facility's annual budget and conducted monthly reviews to guarantee proper allocation of funds.
  • Produced financial reports and audit documentation to facilitating internal and external auditing.
  • Assured corporate income tax compliance to maintain accurate completion of corporate income tax returns, including application of favorable tax codes.
  • Administered payroll for employees and oversaw corporate payroll reconciliation and tax activities.
  • Coordinated and finalized quarterly and annual financial reporting packages.
  • Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending.
  • Validated systems and procedures to support program implementation and streamline auditing processes.
  • Managed day-to-day finance operations by working closely with accounting, accounts payable, accounts receivable and payroll staff to provide direction.
  • Facilitated and completed annual financial statement audits and reviewed results.
  • Led annual financial audit and preparation of support for audited financial statements.
  • Advised executives on contracts with significant financial implications.
  • Actualized strategies to turnaround failing [Type] assets and capitalize on $[Amount].
  • Prepared and presented annual fiscal and business plans.
  • Modified comprehensive financial reporting package to reflect growing organizational complexity and managed financial reporting processes to validate internal and external financial results align with GAAP.
  • Controlled revenue collection systems to maintain information quality and integrity.
  • Compiled, prepared, and filed federal and state tax returns in compliance with regulatory standards.
  • Executed periodic budgeting and modeling to project monthly cash requirements.
  • Developed and administered company, program, department and project budgets worth combined $[Amount] per year.
  • Updated billing procedures to improve overall efficiency and reduce accounts receivable.
  • Prepared variance analyses, supporting and documenting all accounting activities.
  • Coordinated timely dissemination of financial management reports such as internal and external financial statements, annual audits and annual budgets.
  • Managed cash flows to optimize year-end tax benefits.
  • Contacted non-compliant accounts to discuss payment options.
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
  • Provided timely actuals, forecast, and budget data for IT and corporate management.
  • Managed accounting, payroll and financial reporting activities.
  • Evaluated collection reports to determine collections status and outstanding balance amounts.
  • Reduced expenses by [Number]% by sourcing and negotiating new rates for insurance.
  • Prepared and presented operational reports to senior management and executive teams.
  • Prepared monthly financial statements, coordinated annual audits and facilitated preparation of Consolidated Annual Financial Reports (CAFR).
  • Streamlined operations to achieve new efficiencies, improve on-time collections and reduce invoice processing time by [Number]%.
  • Maintained internal controls and safeguards for revenues, costs, budgets and expenditures.
  • Created internal controls and corrective actions to reduce risk or deficiencies.
  • Supervised accounting and financial functions, including month-end close processes, and reconciled treasury transactions; worked with Chief Financial Officer and external auditors to complete year-end close process.
  • Implemented multiple software conversions, including desktop setup and staff training.
  • Managed daily accounting operations, including closing, reporting and reconciliation functions.
  • Collaborated with program leaders and staff to provide education and training on finance and accounting procedures.
  • Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
  • Managed efficient and accurate [Timeframe] AP and AR operations.
  • Directed and coordinated company financial management and budget administration for [Number] business segments worth $[Amount].
  • Coordinated financial statement reviews to coordinate variance reporting, analysis of year-to-date and forecast performance against expectations.
  • Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
  • Developed complex P&L reports to inform stakeholders.
  • Complied with SOX guidelines and developed policies to maintain compliance with other regulatory statutes.
  • Used US GAAP to shape technical accounting policies and procedures.
  • Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company.
  • Consistently tested and developed strategies to improve information flow throughout organization.
  • Spearheaded and directed accounting divisions to manage fund accounting, accounts payable and accounts receivable, payroll, budget and grant accounting functions.
  • Implemented innovative billing software for [Type] department to enable [Type] improvements and enhance accuracy.
  • Designed and formatted financial reports for internal and external users.
  • Reviewed sales numbers and calculated commissions.
  • Improved billing and month-end reporting processes.
  • Conducted trainings for all company employees on safety initiatives to comply with federal regulations.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
  • Minimized injuries and hazards in regards to all personnel with creation of robust safety programs, policies and procedures.
  • Brought issues of non-compliance to the attention of [Job title] for direct handling of important concerns.
  • Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for all employees.
  • Implemented [Process] to reduce worker's compensation premiums.
  • Improved lockout and tagout maintenance procedures to maximize worker safety.
  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
  • Created corporate processes that once applied in the workplace reduced accidents by [Number]% within [Number] months.
  • Conducted HSE related surveys, evaluations, inspections and investigations of incidents and activities
  • Surveyed, evaluated, inspected and investigated over [Number] incidents.
  • Reviewed compliance of paperwork, display and operational procedures to promote transparency.
  • Interviewed, oriented, trained and evaluated employees to optimize procedures from day one.
  • Assisted companies with rectifying safety and hazard issues.
  • Inspected job sites for hazardous conditions, including excessive noise and [Type] issue.
  • Managed OSHA-mandated recordkeeping and accident analysis paperwork.
  • Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
  • Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
  • Completed permit and safety inspections for workplaces on strict timelines.
  • Oversaw safety monitoring and risk management strategies for multiple construction and industrial job sites.
  • Worked effectively with multiple contractors at various sites providing safety training for employees.
  • Observed other instructors to learn valuable techniques.
  • Developed engaging and informative lesson plans that incorporated multiple learning modalities to help students grasp complex concepts.
  • Supported [Type] students in gaining fundamental skills while maintaining developments in subject area.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Liaised with department head to support students taking courses during summer and winter break.
  • Developed guides and course materials to reinforce lecture information and help students learn.
  • Helped students improve visual publication content by using video and social media storytelling.
  • Delivered training program courses to meet validated agency requirements.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Located and reserved classroom space to coordinate classes.
  • Evaluated students to uncover learning deficiencies and devise improvement plans.
  • Managed and organized class records and reports.
  • Uploaded online lessons and tools for students to use in studies.
  • Designed and enhanced programs that elevated teaching proficiency throughout facility.
  • Identified online resources to use in tandem with traditional course material.
  • Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
  • Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
  • Maintained additional office hours each semester for students to discuss grades and ask questions.
  • Helped students meet diverse professional development goals.
  • Assessed each student's grasp of class material presented in courses and workshops.
  • Mitigated learning gaps and effectively delivered curriculum to over [Number] students.
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Mentored and counseled students with social adjustment and academic issues.
  • Managed curriculum development and daily facility operations to align with corporate objectives.
  • Researched and developed innovative learning methods to optimize learning processes.
  • Conducted tests and quizzes to evaluate student progress with course material.
  • Built rapport with students and parents to increase academic success and parent engagement.
  • Developed and deployed oral and written assessment strategies for optimal review of student abilities.
  • Tutored students requiring additional instructional assistance after class.
  • Lectured full classrooms of [Type] students on [Type] subjects.
  • Established objectives for lessons, modules and projects.
  • Documented class absence and grade information in student records.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Selected [Type] products best suited to satisfy customers' needs.
  • Connected with store managers and product suppliers to orchestrate efficient inventory movements.
  • Stayed abreast of market changes by conducting [Type] research.
  • Worked with operation managers to develop consistent service levels across all locations.
  • Worked with local and national accounts to facilitate [Type] sales.
  • Supervised financial strategies and managed [Type] inventory while identifying cost-effective vendors and suppliers.
  • Prepared and input [Type] and [Type] orders.
  • Facilitated product selections for customers, including using proper forms to assure selection accuracy.
  • Serviced existing accounts with correct custom products, [Type] and [Type] to maintain client satisfaction.
  • Prepared financial reports to include sales, profit margin and expenses.
  • Analyzed competitive prices, products and market-related information.
  • Offered customers full [Name] product lines and services.
  • Estimated materials from blueprints supplied by customers and contractors.
  • Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
  • Handled hazardous materials such as coolant using specialized tools and machines to protect people, equipment and environmental areas.
  • Kept detailed records of materials delivered and sorted as well as maintenance performed on tools and machines.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 05/2009
Bachelor of Science: Human Resources Management
Illinois State University - Normal, IL
GPA:

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Resume Overview

School Attended

  • Illinois State University

Job Titles Held:

  • Union Steward
  • Employment Security Service Representative
  • Employment Security Program Representative
  • Aviation Supply Staff Specialist

Degrees

  • Bachelor of Science

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