Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Human Resource generalist with over 7+ years of experience. Successful at fostering collaboration and communication between employees, managers and union representatives. Builds consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature.

  • SAP System Operations
  • Accounts Receivable, Organizationa
  • Benefits, Performance Management
  • Customer service,
  • Insurance
  • Inventory
  • Invoicing
  • Labor relations
  • Monitors
  • Union consultation
  • Training leadership
  • Management collaboration
  • Arbitration case support
  • Grievance management
  • Contract interpretation
  • Data management
  • Communication
  • Friendly, positive attitude
  • Teambuilding
  • Flexible
  • Critical thinking
  • Work ethic
  • Supervision
  • Organizational skills
  • Reliable and trustworthy
02/2021 to Current Union Steward Plymouth Harbor On Sarasota Bay | Sarasota, FL,
  • Investigate and evaluate union complaints or arguments to determine practicability.
  • Monitor management adherence to labor agreements.
  • Meditate discussions between labor and management in attempt to reconcile differences.
  • Negotiated collective bargaining agreements on behalf of companies.
  • Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Researched disciplinary and grievance issues and recommended optimal courses of action.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
01/2015 to Current Mail Handler/Union Steward Kinder Morgan | East Bernard, TX,
  • Organize, sort, and case packages, letters to ensure the timely deliver to customer according to high standards set forth by the USPS.
  • Ensured correct postage, packages and letters in proper condition by regularly checking them.
  • Communicated with clients and various individuals to respond to their inquiries regarding mail regulations and procedures, rates and post office boxes.
  • Followed all USPS protocol, rules and regulations that come with maintain sanctity of the mail.
  • Maintained 100% tracking inventory using Intelligent Mail Devices-bar-code scanners.
  • Accomplished forms regarding changes of address, theft or loss of mail.
  • Rendered customer service to various individuals regarding mail services, regulations and rates.
  • Delivered mail on rural route via government vehicle (LLV).
  • Practiced safe driving practices in my use of USPS parcel vans.
01/2008 to Current Operational Manager EAST.ATLANTA CLEANING SOLUTIONS | City, STATE,
  • Reviewed federal and state laws to confirm and enforce company compliance confidential
  • Create job description to attract a targeted talent pool within the market wage range.
  • Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Develop and monitors the monthly spending budget from the company accounts.
  • Process the monthly invoices to ensure that all invoices are collected, reconciled and approved.
  • Offer consistent payroll disbursement and accurate record keeping of PTO and vacation.
  • Generate employee tracking reports each month.
  • Organize employee schedules.
  • Created and managed more than 40 employees; processed the bi-weekly payroll.
  • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
  • Directed personnel, training and labor relations activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
01/2005 to 01/2010 Natural Team Leader Pactiv Corporation | City, STATE,
  • Identified inefficiencies and made recommendations for process improvements.
  • Forecast manpower requirements based on daily workload and company targets.
  • Reported inventory balances and cycle counts in SAP systems.
  • Monitor team performance and report on metrics.
  • Listen to vendor and team member’s feedback and implement conflict resolutions.
  • Operated SAP shipping system efficiently and accurately.
  • Oversaw warehousing and storage practices and housekeeping.
  • Improved vendor invoicing coordination by implementing scanning procedures.
  • Verified and recorded the count and condition of cargo received.
  • Conducted start of shift meetings and maintain operational reports.
  • Accurately and efficiently supervised the loading of outbound shipments of customer deliveries.
  • Conducted accuracy checks to ensure that quality product was being loaded.
  • Handle and resolved outbound and inbound bill of laden issues.
  • Worked closely with upper management to ensure effective customer relations.
  • ACCOMPLISHMENTS Created critical KPI’s to track and improve on-time delivery, customer issues and safety statistics.
  • Directed, planned, coordinated and assigned manpower to efficiently meet production requirements.
  • Managed a portfolio of 11 new accounts totaling $55,000 in sales.
Education and Training
Expected in 2015 BBA | Human Resource Management Strayer University, Atlanta, GA GPA:
GPA: 3
Expected in 2005 in Business, Economics and Organizational Development | Human Resource Management , , GPA:
Licensing: Property and Casualty,, Troy State- Dothan, Al Licensed in state of Georgia in Property and Causality Insurance Benefits. Effective understanding of Insurance laws and regulations License: Life and Health insurance
Expected in 2004 | Troy State University, Dothan, AL GPA:
Licensed in Alabama and Georgia for Life and Health Insurance Benefits
Expected in 2002 | Business Administration, Business Administration and Accounting Virginia College, , GPA:
with Honors

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School Attended

  • Strayer University
  • Troy State University
  • Virginia College

Job Titles Held:

  • Union Steward
  • Mail Handler/Union Steward
  • Operational Manager
  • Natural Team Leader


  • BBA
  • in Business, Economics and Organizational Development

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