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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Education
Master of Arts: Organizational Leadership, Expected in 2013
-
Gonzaga University - Spokane, WA
GPA:
Bachelor of Arts: Political Science, Expected in 2007
-
California State University Sacramento - Sacramento, CA
GPA:
Associate of Arts: General Education, Expected in 2004
-
American River College - Sacramento, CA
GPA:

Experience
Union Steward, 10/2008 - Current
Plymouth Harbor On Sarasota Bay Sarasota, FL,
  • Drafted complaints, and grievances.
  • Met with employees, staff and other legal professionals to discuss case details.
  • Completed case research via LexisNexis and Westlaw databases.
  • Conducted employee interviews and investigations.
  • Collected data to prepare and draft settlement packages for employees.
  • Interpreted and relayed legal information in a clear format for employees.
  • Corresponded daily with employees, management and attorneys.
  • Composed and typed routine letters of correspondence.
  • Trained new stewards on job duties.
  • Used computer databases, and public information request to compile information for investigations.
  • Photocopied all correspondence, documents and other printed materials.
  • Drafted and typed grammatically correct office memos.
  • Assisted in the preparation of engagement letters.
  • Assisted in maintaining department, attorney, and personnel files with the utmost confidentiality.
  • Coordinated and scheduled meetings and telephone conferences.
  • Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.
  • Developed slide shows and other forms of media to present project progress/training and recommendations to the executive team/council members.
  • Partnered with government officials and executive directors to address court ordered mandates.
  • Researched documents and publications for details that would establish evidence.
  • Worked with attorneys and staff to resolve legal complaints.
  • Prepared witnesses for appointments and interviews.
  • Worked with departments on disciplinary hearings, Skelly hearings, arbitrations, and contract negotiations.
Community Service Officer, 01/1992 - Current
City Of Minneapolis, Mn Minneapolis, MN,

Traffic Division -

  • Directed traffic during emergency and congested situations.
  • Operated computers and portable radios during traffic operations/patrol.
  • Gathered preliminary investigation information as a first responder to traffic accidents.
  • Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
  • Analyzed traffic accidents and general traffic surveys.
  • Conducted DUI checkpoints.
  • Patrolled designated districts in patrol cars, and on foot.
  • Towed vehicles for evidence and as stolen property.
  • Directed and controlled crowds at parades, funeral processions and sporting events.

Transportation Division -

  • Organized work records and filed damage reports.
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory.
  • Transported vehicles to and from the shop for service.
  • Tracked vehicle maintenance records.
  • Verified that information in the computer system was up-to-date and accurate.
  • Compiled statistical information for special reports.
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Identified and resolved inventory issues.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Recorded the type and cost of maintenance and repair work.
  • Scheduled routine preventative maintenance.
  • Inspected squad vehicle daily and arranged for routine and special maintenance.

Background and Recruiting -

  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records to be scanned.
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Processed confidential information.
  • Handled and distributed all incoming and outgoing mail.
  • Open, read, and wrote answers to routine letters.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Investigated issues and problems and drafted responses to urgent requests.

Communications Division -

  • Wrote accurate and timely reports regarding emergency response calls.
  • Coordinated investigations with outside law enforcement agencies.
  • Researched and reviewed case files and gathered information to solve crimes.
  • Testified under oath in administrative hearings and criminal court cases.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Collaborated with legal staff, and other law enforcement agencies.
  • Assisted in the development of internal and external training presentations.

Patrol Division -

  • Gathered preliminary investigation information as a first responder to crime scenes.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Directed traffic during emergency and congested situations.
  • Wrote reports on activities performed and unusual incidents observed.
  • Patrolled designated districts in patrol cars, and on foot.
  • Checked with local pawnshops to locate stolen property.
  • Directed and controlled crowds at parades, funeral processions and sporting events.
  • Organized and recorded facts to prepare incident reports.

Property/Finance Section -

  • Monitored multiple databases to keep track of all company inventory.
  • Successfully led key projects which resulted in deploying more officers in the field.
  • Prepared correspondence, accounting and financial documents for analysis.


Awards
  • Phi Sigma Alpha - National Political Science Honor Association
  • Phi Theta Kappa Honor Society
  • Captain's Accommodation
Military Experience
Communications Specialist
08/1982 - 1995
California Air National Guard Hayward, CA

US Air Force - Combat Communications

  • Communication Specialist/Supervisor
  • Training Coordinator
  • Earned numerous awards, medals and commendations
  • Top secret security clearance
  • Honorable discharge

Volunteer Work

Political Organizer -

  • Phone banking
  • Precinct walking
  • Voter Registration


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School Attended

  • Gonzaga University
  • California State University Sacramento
  • American River College

Job Titles Held:

  • Union Steward
  • Community Service Officer

Degrees

  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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