Provides first-class customer services by answering any questions the consumer might have about any product or services.
Gathered and organized information that helped come up with solutions to problem or ways to improve the efficiency of the workplace.
Work with customers to determine their needs and then recommend the right product to solve the customer’s problem.
Acted as a liaison between consumer and manufacturer.
Met with clients to take detailed ordering briefs and clarify specific requirements of each project.
Resolved customer issues through phone, email, and in-person conversations.
Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
Meet budgetary objectives and adjust project constraints based on financial analysis.
Develop comprehensive project plans to be shared with clients as well as other staff members.
Followed up with any clients to make sure that they are satisfied with product and tracked project performance, specifically to analyze the successful completion of short- and long-term goals.
Develop and maintain positive relationships with key clients, including negotiating and closing on major contracts.
Had in-depth knowledge of various contracts and worked with purchasing agents.
Worked with local, state and federal government agencies.
Managed various vendors, trades and installers with ongoing projects as a project manager Handled logistics of getting people, products and equipment to job sites all around the state of Alaska.
Implemented unique methods and methodologies, which helped reduce and resolve issues.
Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Handled credit and debit card payment processing to complete purchasing experience.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Developed professional sales presentations to creatively communicate product quality and market comparisons.
Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
Prepared and processed contracts and order forms for new and existing customers.
Responded to walk-in requests for financial assistance and devised personalized solutions.
Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.
Ramp Agent, 03/2008 - 10/2015 UPS – City, STATE,
Guiding aircraft to and from gates and backing them up for take-off. Parking, arriving and departing aircraft.
Placing chocks and cones around aircraft. Loaded and unloaded arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies.
Providing special handling of packages, cargo, and mail, as required.
Operating ground support equipment, including aircraft stair units, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, cargo dollies, and passenger vans, when necessary.
Reporting all equipment malfunctions to the appropriate supervisor/manager.
Safely lift, load, unload and transport packages, mail and cargo from aircraft to warehouse.
Maintain on-time connections by guiding aircraft to and from gate positions.
Protect baggage and other equipment from damage, loss and weather conditions.
Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders.
Assist with record keeping and documentation to ensure correct routing of packages. Adhere to safety guidelines and maintain safe working conditions for yourself and others. Communicate with managers and lead agents to manage daily schedules
Education and Training
Bachelor of Science: , Expected in - University Of Alaska Anchorage - Anchorage, AK, GPA:
High School Diploma: , Expected in 01/2005 - Eagle River Christian High School - Eagle River, AK, GPA:
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