unemployment insurance consultant resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Heavily experienced in customer-focused services that require a versatile set of skills and management. Such proficiencies include organization, working well under pressure, and consistency.

  • Extremely Computer proficient
  • Quick learner
  • Multi-tasking
  • Leadership
  • Client-focused
  • Problem solver
  • Sales
  • Time management.
  • Working collaboratively
  • Work ethic
Unemployment Insurance Consultant, 09/2020 to 12/2020
EquifaxHouston, TX,
  • Delivered excellent customer service by responding to account questions and concerns.
  • Collaborated with Management to integrate analysis techniques, resulting in improved project efficiency as far as UI claims go.
  • Although a Temporary job position, permanent job expertise was taken due to needing to know how to navigate foreign computer programs, as well as needing to know NYS Unemployment policies.
  • Gained skills in deescalating calls that may turn difficult due to the customer being unsatisfied. Then making sure they got to the appropriate department to have needs met.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems with computer system and programs.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Sales Associate, 08/2018 to 09/2020
Bob's Discount FurnitureSpringfield, MA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • In charge of appropriately assigning packing material based on customers shipping + packing needs.
  • Being aware of all UPS updates to what can and cannot be shipped, and what countries are accepting what mail.
  • In charge of calling in orders for packaging and printing materials, as well as receiving and accounting for the order.
  • Trained numerous new employees on packing procedures based on The UPS Store's guidelines.
  • Had to put away incoming mail due to having customer mail boxes, as well as receiving sensitive customer packages that must be placed accordingly.
  • Had to attend to the Crystal Cleaners dry cleaning station that was set up inside the store. In charge of taking in clothes and arranging pickups.
  • Had to know all outgoing and incoming bus schedules due to the Store being inside the transportation terminal.
Barista, 07/2015 to 07/2018
Clubcorp Club Operations, Inc.Upper Marlboro, MD,
  • Shift monitoring, being aware of and completing daily tasks along-side sales and customer service.
  • Swift and calm problem solving in a stressful environment.
  • On the job training for new employees was often had.
  • Monitoring and tracking supply shipments to the shop, as well as stocking inventory.
  • Developed and held an immense skill in finding a way to work under a plethora of conditions and circumstances.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Created appealing latte art techniques and instructed coworkers in method.
  • Performed minor maintenance and repairs on coffee machine equipment and handled troubleshooting tasks to keep coffee machines operational.
Waitress, 08/2013 to 07/2015
AgiaScottsdale, AZ,
  • Organization, time management, swift working/thinking, cleanliness, as well as consistency in task completion.
  • Communication with fellow staff was key to working in the environment, as well as constant customer service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Bachelor of Arts: Fine Arts and Design, Fine, Expected in
Corning Community College - Corning Community College,

I am currently working towards a Bachelors in Fine Arts + Design. I am currently taking online classes whenever my schedule permits in order to achieve this degree in the next few years. I have made the Dean's List, GPA: 3.04. Program's I have been included in have been the Film making Program, as well as helping plan and organize many environmental recreation programs such as Backpacking, including a trip to Lake Placid. I am heavily involved in the Art department, helping to plan and also participating in the art shows. I also have a heavy interest in Literary Sciences, as well as Psychological Science. Another class that I have involved myself in, even after school hours, in order to further my degree is Behavioral Modification.

High School Diploma: , Expected in 05/2016
Corning-Painted Post High School - Corning, NY
Activities and Honors
  • Member, Alumni Association
  • Member, Thespian Society
  • Awarded Quill and Scroll writers achievement.
  • Graduated HS with high GPA.
  • Earned college credits in HS by taking IB classes.

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Resume Overview

School Attended

  • Corning Community College
  • Corning-Painted Post High School

Job Titles Held:

  • Unemployment Insurance Consultant
  • Sales Associate
  • Barista
  • Waitress


  • Bachelor of Arts
  • High School Diploma

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