LiveCareer-Resume

unemployment insurance consultant resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Heavily experienced in customer-focused services that require a versatile set of skills and management. Such proficiencies include organization, working well under pressure, and consistency.

Skills
  • Extremely Computer proficient
  • Quick learner
  • Multi-tasking
  • Leadership
  • Client-focused
  • Problem solver
  • Sales
  • Time management.
  • Working collaboratively
  • Work ethic
Experience
Unemployment Insurance Consultant, 09/2020 to 12/2020
EquifaxHouston, TX,
  • Delivered excellent customer service by responding to account questions and concerns.
  • Collaborated with Management to integrate analysis techniques, resulting in improved project efficiency as far as UI claims go.
  • Although a Temporary job position, permanent job expertise was taken due to needing to know how to navigate foreign computer programs, as well as needing to know NYS Unemployment policies.
  • Gained skills in deescalating calls that may turn difficult due to the customer being unsatisfied. Then making sure they got to the appropriate department to have needs met.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems with computer system and programs.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Sales Associate, 08/2018 to 09/2020
Bob's Discount FurnitureSpringfield, MA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • In charge of appropriately assigning packing material based on customers shipping + packing needs.
  • Being aware of all UPS updates to what can and cannot be shipped, and what countries are accepting what mail.
  • In charge of calling in orders for packaging and printing materials, as well as receiving and accounting for the order.
  • Trained numerous new employees on packing procedures based on The UPS Store's guidelines.
  • Had to put away incoming mail due to having customer mail boxes, as well as receiving sensitive customer packages that must be placed accordingly.
  • Had to attend to the Crystal Cleaners dry cleaning station that was set up inside the store. In charge of taking in clothes and arranging pickups.
  • Had to know all outgoing and incoming bus schedules due to the Store being inside the transportation terminal.
Barista, 07/2015 to 07/2018
Clubcorp Club Operations, Inc.Upper Marlboro, MD,
  • Shift monitoring, being aware of and completing daily tasks along-side sales and customer service.
  • Swift and calm problem solving in a stressful environment.
  • On the job training for new employees was often had.
  • Monitoring and tracking supply shipments to the shop, as well as stocking inventory.
  • Developed and held an immense skill in finding a way to work under a plethora of conditions and circumstances.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Created appealing latte art techniques and instructed coworkers in method.
  • Performed minor maintenance and repairs on coffee machine equipment and handled troubleshooting tasks to keep coffee machines operational.
Waitress, 08/2013 to 07/2015
AgiaScottsdale, AZ,
  • Organization, time management, swift working/thinking, cleanliness, as well as consistency in task completion.
  • Communication with fellow staff was key to working in the environment, as well as constant customer service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Bachelor of Arts: Fine Arts and Design, Fine, Expected in
Corning Community College - Corning Community College,
GPA:

I am currently working towards a Bachelors in Fine Arts + Design. I am currently taking online classes whenever my schedule permits in order to achieve this degree in the next few years. I have made the Dean's List, GPA: 3.04. Program's I have been included in have been the Film making Program, as well as helping plan and organize many environmental recreation programs such as Backpacking, including a trip to Lake Placid. I am heavily involved in the Art department, helping to plan and also participating in the art shows. I also have a heavy interest in Literary Sciences, as well as Psychological Science. Another class that I have involved myself in, even after school hours, in order to further my degree is Behavioral Modification.

High School Diploma: , Expected in 05/2016
Corning-Painted Post High School - Corning, NY
GPA:
Activities and Honors
  • Member, Alumni Association
  • Member, Thespian Society
  • Awarded Quill and Scroll writers achievement.
  • Graduated HS with high GPA.
  • Earned college credits in HS by taking IB classes.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Corning Community College
  • Corning-Painted Post High School

Job Titles Held:

  • Unemployment Insurance Consultant
  • Sales Associate
  • Barista
  • Waitress

Degrees

  • Bachelor of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: