Unarmed Security Guard resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 plus years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts.

  • Organization
  • Customer service
  • Microsoft applications proficiency
  • Regulatory Compliance
  • Team building
  • Relationship development
  • Business operations
  • Problem resolution
  • Communications
  • Process improvement
  • Project organization
Work History
12/2015 to 04/2020
Unarmed Security Guard Allied Universal Security Madison, WI,
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
10/2010 to 08/2015
Clothing Store Manager Rags Urban Clothing City, STATE,
  • Assessed merchandise mix to continually broaden and improve assortments.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Listened to customer needs and desires to identify and recommend optimal products.
03/2008 to 08/2010
Restaurant Buster Verrado Grille City, STATE,
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Removed debris and trash from dining area to keep rooms clean and fresh for guests.
  • Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Supported servers by responding to guest needs and retrieving items.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Offered product samples, answered questions and helped customers find items.
  • Greeted customers and answered any questions.
Expected in 06/2009
High School Diploma:
Peoria Accelerated High School - Peoria, AZ

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Resume Overview

School Attended

  • Peoria Accelerated High School

Job Titles Held:

  • Unarmed Security Guard
  • Clothing Store Manager
  • Restaurant Buster


  • High School Diploma

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