Ui Employer Tax Representative resume example

• Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situation
• Monitoring record systems to identify and correct errors
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• Analyzing information and researching a variety of sources to identify and resolve problems or issues
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations
• Conduct sensitive fact finding interviews

Strengths

• Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures
• Problem solving and negotiation skills with authority to act on decisions made
• Program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers
• Function with considerable independence and exercise discretion in applying policies and procedures

• Resolved customer problems by investigating issues, answering questions and building rapport.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Oversaw POS operations and cash management to reduce errors.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Presented training information via role playing, simulations and team exercises.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Conducted month-end balance sheet reviews and reconciled any variances.
• Maintained up-to-date records at all times
• Worked directly with multiple insurance agencies to resolve and correctly process medical claims in a timely manner
• Consulted with customers to determine best methods to resolve service and billing issues.
• Sent clinical request and missing information letters to obtain incomplete information.
• Reviewed claims for accuracy before submitting for billing.
• Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
• Documented file notes clearly and concisely

• Placed orders for food and supplies needed for proper set up and preparation.
• Observed safety measures and followed instructions when using kitchen equipment, including heavy duty mixers.
• Practiced various safety methods daily to avoid food spoilage and food borne illnesses.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
• Worked multi-course dinners with pre-plated foods.
• Set up and tore down all catering services in banquet halls and at customer locations.
• Loaded supplies and food into delivery vans and unloaded at events.
• Kept customer and food preparation areas clean and well-organized.
• Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.