Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-focused reliable professional with strength in decision making, trust building, communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings while being able to maintained timely operations in challenging environment.

  • Verbal and written communication
  • Report writing
  • Employment tax laws
  • Auditing
UI Employer Tax Representative, 06/2019 - Current
Safelite Autoglass Union City, CA,

Public relations

  • Advise and assist employers in preparation of tax reports and computation of taxable wages
  • Build relationships and trust with Employers and Accountants
  • Interpret the Idaho Employment Security laws for employers, accountants, attorneys, and tax practitioners


  • Plan and schedule audits of businesses to determine employer compliance with state unemployment tax law
  • Conduct fact-finding and investigative interviews with employers, employees, subcontractors, tax practitioners, and attorneys to obtain sufficient information to make initial status determination regarding state unemployment insurance coverage; determines liable entity, liability dates and amount of tax due

Skilled in

  • Good knowledge of financial record keeping methods
  • Interpreting, applying, and explaining laws and regulations; conducting interviews; preparing written correspondence and reports
  • Building trust and partnerships with employers through open communication
  • Problem solving and creative thinking
  • Solid decision making based on extensive knowledge of the job
  • Upholding and implementing a high work standard
  • Very adaptive and flexible when facilitation change
Technical Records Specialist 2 Benefit Collector, 03/2015 - 06/2019
Corporation Service Co Washington, DC,
  • Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situation
  • Monitoring record systems to identify and correct errors
  • Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
  • Analyzing information and researching a variety of sources to identify and resolve problems or issues
  • Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations
  • Conduct sensitive fact finding interviews


  • Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures
  • Problem solving and negotiation skills with authority to act on decisions made
  • Program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers
  • Function with considerable independence and exercise discretion in applying policies and procedures
Store Manager, 05/2010 - 03/2015
Sally Beauty Holdings Inc. City, STATE,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw POS operations and cash management to reduce errors.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Presented training information via role playing, simulations and team exercises.
Customer Service Representative, 06/1998 - 05/2009
Saltzer Medical Group City, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Maintained up-to-date records at all times
  • Worked directly with multiple insurance agencies to resolve and correctly process medical claims in a timely manner
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Reviewed claims for accuracy before submitting for billing.
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
  • Documented file notes clearly and concisely
Event Caterer, 05/1999 - 12/2000
H&M Meats & Catering City, STATE,
  • Placed orders for food and supplies needed for proper set up and preparation.
  • Observed safety measures and followed instructions when using kitchen equipment, including heavy duty mixers.
  • Practiced various safety methods daily to avoid food spoilage and food borne illnesses.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Worked multi-course dinners with pre-plated foods.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Kept customer and food preparation areas clean and well-organized.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Education and Training
: , Expected in
CWI - Idaho,
  • Completed coursework in English, Math, Science and Computer technology
High School Diploma: , Expected in 05/1998
Skyview High School - Nampa, ID

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Resume Overview

School Attended

  • CWI
  • Skyview High School

Job Titles Held:

  • UI Employer Tax Representative
  • Technical Records Specialist 2 Benefit Collector
  • Store Manager
  • Customer Service Representative
  • Event Caterer


  • Some College (No Degree)
  • High School Diploma

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