Possesses vehicle insurance and bodily injury coverage
Great attitude
Lifting up to 50 lbs
Clean DMV record
Results-driven
Scheduling
Safe driver
Flexible schedule
Motivated self-starter
Punctual and reliable
Time management skills
Courteous and polite demeanor
Accomplishments
Promoted to senior position within six-months of employment.
Maintained consistent and on-time delivery record with 97% of all orders arriving on-time or ahead of schedule.
Delivered shipments to customers throughout Bay-Area region averaging over 250 miles daily.
Continuously maintained an accident and incident-free driving record for more than a decade.
Experience
2015 to Current
Uber/LyftWipfli Llp – A And B Trailer Court Number Two, MT,
Experienced in driving both locally and long distance, averaging 75 Pick-ups/Drop-offs
and 750 miles per week.
Regularly and accurately maintained a driver's log, and daily
activity report.
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Delivered customer orders to homes and places of business within established time frames.
Developed rapport with clients and drivers currently maintain a 4.8 out of 5.0 customer
satisfaction rating w/ 96% acceptance rate
Practiced careful, defensive driving techniques to attain and maintain a perfect safety
record.
05/2015 to
Scene InvestigatorPro Unlimited – UT, State,
Provided top-notch claims service to both personal and commercial policyholders.
Performed adjustments, investigated claims, and provided telephone coverage for
customer service department.
Investigated auto accident claims by examining damaged
vehicles, taking pictures, and interviewing injured people, medical staff, and insurance
representatives.
Received numerous client satisfaction awards, including "inspector" the Month.
Focused on reputation for quality, accuracy, and expediency to increase referrals, and
overall customer satisfaction.
01/2011 to Current
Client Services Specialist – , ,
specialist I've have contracted with industry leading
Virtual Client Service Corporations, such as Live Ops, Alpine Access, ACD Direct, and
Arise.
I answer in excess of 80 calls per day addressing customer inquiries, resolving
issues, upselling additional products and services.
My ability to thrive in a fast paced ever-changing environment, calming presence, and
capacity to diffuse volatile customer situations calmly and with professionalism was
recognized with a promotion to Lead/Control Room Monitor.
In this capacity, I field hundreds of questions from my peers, resolve system and
technical issues diffuse client escalations, all in tandem with answering inbound calls.
Promoted To Control Room Monitor
Ø Maintain a rating of Excellent in Quality/Service & Client commitment
Ø Lead Call & Resolution Specialist for 11 non-profit organizations
Ø Performed dispatched for Triple A, in multiple regions, ranked the highest in Call Quality,
and Handle Time (3:00).
As an FNOL Representative for Allstate, Customer Recognition award for displaying
patience, sympathy and a clear understanding of policy and procedure.
08/2006 to 10/2009
Sr Client Services RepresentativeNA – , ,
for Verizon Wireless, I developed goal oriented
focus as well as enhanced my ability to resolve service and technical issues with the
utilization of First Call Resolution.
With over 1000 calls in queue per hour, I resolved a constant flow of service, billing and
technical issues by posing clear and concise questions, performing diligent research and
accurate documentation.
Furthermore, to ensure that I exceeded FCR I remained up to date on the latest in policy,
procedure and technological solutions applicable to company products and services.
I
followed up with the Client to ensure that all questions, issues and concerns were
resolved and optimal Customer Service had been rendered.
Recognition Awards 06,07
Ø Promoted to Retention & Escalations Team
Ø Maintained a 97% Net Promoter Score and 100% In Quality Assurance.
Ranked in top 5% for AHT 4:00.
Education and Training
Expected in 2000
: Sacramento City College Solano Community College - , GPA:
Expected in 2015
US Army June 1996 - June 2000Armijo HS August 1992 - May 1996: Sacramento City College - , GPA:
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School Attended
Sacramento City College Solano Community College
Sacramento City College
Job Titles Held:
Uber/Lyft
Scene Investigator
Client Services Specialist
Sr Client Services Representative
Degrees
US Army June 1996 - June 2000Armijo HS August 1992 - May 1996
