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Trouble Shooting & Warranty Technician Resume Example

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TROUBLE SHOOTING & WARRANTY TECHNICIAN
Summary

Hardworking and reliable Traeger Chat Agent with strong abilities in customer service and problem solving. Offering teamwork, dependability and adaptability. I am highly organized, proactive and punctual with a team-oriented mentality. I am committed to identifying and leveraging opportunities for growth.

Skills
  • Team management
  • Problem resolution
  • Organization/ Detail oriented
  • Invoicing and billing
  • Data entry
  • Microsoft Office
  • Customer Service
  • Data evaluation
  • Self starter
  • Technologically savvy
  • Quality assurance controls
  • Inbound and outbound calling
Experience
24-7 Intouch for Traeger GrillsClearwater, FLTrouble Shooting & Warranty Technician 05/2020 to Current
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.
  • Documented conversations with customers to track requests, problems and solutions.
  • customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • De-escalated problematic customer concerns by empathizing.
  • Evaluated customer account information to assess current issues to resolve.
  • Performed trouble shooting, ordering warranty parts, documenting cases and giving customers info on grills and order status.
  • Handle all delegated tasks assigned efficiently and accurately. This includes taking chat contacts, research fast, inputting data correctly in Sales Force, so the customer's issue is resolved correctly.
  • Provide excellent service to customers on a chat contact or phone contacts.
  • Recognized by management for providing exceptional customer service.
  • Deliver great customer service through phone or chat to the customer's satisfaction.
$1.50 Family FashionsClearwater, FLCo-Owner01/2013 to 04/2020
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Maintained up-to-date knowledge of all statutory requirements and regulations.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Conducted job interviews, led employee performance evaluations
  • Input all data into computer system using Quick books and excel
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Hired, trained, and mentored 2 store managers.
Bob's Carpet Mart & FlooringClearwater, FLOffice Manager08/2006 to 12/2019
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling
  • Organized installers, sales representatives and customer invoice files
  • Quoted and prepared proposals for business services
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • invoices charting, data entry and administrative and accounts receivable.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Conducted weekly performance evaluations of office staff.
  • Updated employee paperwork and records.
  • Supervised accounting office with 5 employees
Education and Training
High School Diploma06/2006Pinellas Park High School, Largo, FL
Some College (No Degree):Behavioral Social ServicesSaint Petersburg College
Accomplishments
  • Saved money for companies I have worked for
  • Introduced ideas that saved companies alot of money
  • Developed systems and procedures that saved the company money and brought in revenue
  • Planned projects that were very successful
  • Found problems and solved them for the company
Activities and Honors
  • Cheerleader
  • Gymnastics all stars
  • Yearbook Staff
  • Member, Small Business Association (2008 - present)
  • employee of the month at Bob's Carpet Mart
  • Graduated High School
  • Graduated with honors math
  • enrolled in college
  • Opened my own business
  • CPR certified
Additional Information

alotditional 2 years studying Behavioral Social Services. I then opened my own business in JanuarSt.PetersburgFebruary 2020. I had to close the business due to covid. I currently work fointouchintouch for Traeger grills as a trouble-shooting/ warranty chat and voice Tech since maycovid. I absolutely love my job and will do whatever it takes to succeed. I am focused and ready to move up in my career ladder witintouchintouch. I am very dependable, loyal, honest and very motivated! You can always count on me to get a task done and have it done right. I am a self starter, focused, detail oriented, I have determination, persistence and refuse to fail. Everything I do, I give it my all always.

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Resume Overview

Companies Worked For:

  • 24-7 Intouch for Traeger Grills
  • $1.50 Family Fashions
  • Bob's Carpet Mart & Flooring

School Attended

  • Pinellas Park High School
  • Saint Petersburg College

Job Titles Held:

  • Trouble Shooting & Warranty Technician
  • Co-Owner
  • Office Manager

Degrees

  • High School Diploma 06/2006
    Some College (No Degree) : Behavioral Social Services