Trouble Shooting & Warranty Technician Resume Example
Hardworking and reliable Traeger Chat Agent with strong abilities in customer service and problem solving. Offering teamwork, dependability and adaptability. I am highly organized, proactive and punctual with a team-oriented mentality. I am committed to identifying and leveraging opportunities for growth.
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- Answered questions from customers that came in through the company's online chat feature.
- Used various skills to resolve problems in reasonable amount of time.
- Documented conversations with customers to track requests, problems and solutions.
- customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- De-escalated problematic customer concerns by empathizing.
- Evaluated customer account information to assess current issues to resolve.
- Performed trouble shooting, ordering warranty parts, documenting cases and giving customers info on grills and order status.
- Handle all delegated tasks assigned efficiently and accurately. This includes taking chat contacts, research fast, inputting data correctly in Sales Force, so the customer's issue is resolved correctly.
- Provide excellent service to customers on a chat contact or phone contacts.
- Recognized by management for providing exceptional customer service.
- Deliver great customer service through phone or chat to the customer's satisfaction.
- Kept up-to-date on all regulatory changes affecting business operations.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
- Maintained up-to-date knowledge of all statutory requirements and regulations.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Conducted job interviews, led employee performance evaluations
- Input all data into computer system using Quick books and excel
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Hired, trained, and mentored 2 store managers.
- Increased office organization by developing filing system and customer database protocols.
- Handled scheduling
- Organized installers, sales representatives and customer invoice files
- Quoted and prepared proposals for business services
- Monitored office inventory to maintain adequate supply levels and order products.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- invoices charting, data entry and administrative and accounts receivable.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Conducted weekly performance evaluations of office staff.
- Updated employee paperwork and records.
- Supervised accounting office with 5 employees
- Saved money for companies I have worked for
- Introduced ideas that saved companies alot of money
- Developed systems and procedures that saved the company money and brought in revenue
- Planned projects that were very successful
- Found problems and solved them for the company
- Cheerleader
- Gymnastics all stars
- Yearbook Staff
- Member, Small Business Association (2008 - present)
- employee of the month at Bob's Carpet Mart
- Graduated High School
- Graduated with honors math
- enrolled in college
- Opened my own business
- CPR certified
alotditional 2 years studying Behavioral Social Services. I then opened my own business in JanuarSt.PetersburgFebruary 2020. I had to close the business due to covid. I currently work fointouchintouch for Traeger grills as a trouble-shooting/ warranty chat and voice Tech since maycovid. I absolutely love my job and will do whatever it takes to succeed. I am focused and ready to move up in my career ladder witintouchintouch. I am very dependable, loyal, honest and very motivated! You can always count on me to get a task done and have it done right. I am a self starter, focused, detail oriented, I have determination, persistence and refuse to fail. Everything I do, I give it my all always.
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Resume Overview
School Attended
- Pinellas Park High School
- Saint Petersburg College
Job Titles Held:
- Trouble Shooting & Warranty Technician
- Co-Owner
- Office Manager
Degrees
- High School Diploma 06/2006
Some College (No Degree) : Behavioral Social Services
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