Reliable and enthusiastic front office administrative offering 7 years of experience in efficient front desk management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Motivated to learn, grow and excel in all things dental.
Skills
Customer service.
Patient Assistance.
Business operations.
Office management.
Staff management.
HIPAA and OSHA Compliance.
First Aid/CPR.
Knowledge of Dental Terminology.
Knowledge of Oral Surgery Terminology.
Knowledge of Insurance; medical and dental.
Insurance billing expertise.
CTP/ICD-10 and dental coding.
Coding guidelines.
Treatment Planning.
Patient Information Verification.
Payment Collection.
Invoicing and Billing.
Credit and collections.
Patient Safety.
Keeping good documentation.
Proficient in OMSVision.
Data Entry.
Organization.
Work History
Treatment Coordinator/Front End Office Manager, 03/2013 to Current Marten Transport – Salem, OR,
7 years of Oral And Maxillofacial office setting experience.
Leadership and management skills.
Remarkable understanding of dental and medical terminology.
Excellent communication abilities.
Impressive ability to efficiently manage multiple tasks.
Yearly CDM and CME.
Completed Dental Coding & ICD-10 medical coding training courses through The AAOMS Coding Certificate Program.
Effectively managed duties such as:.
Scheduled appointments, collected co-payments.
Verified coverage and benefits.
Processed and reconciled payments.
Researched billing issues.
Coordinated with insurance companies regarding insurance claims and reimbursements.
Increased office production.
Submitted pre-treatment estimates.
Successfully set up pre authorizations for outpatient surgery done at INOVA Hospital facilities.
Reviewed treatment plan in detail and costs associated with each procedure.
Experienced with medical and dental credentialing process; CAQH.
Reviewed accounts receivable and payable, ordered office supplies.
Trained new personnel on OMSVision and company procedures.
Maintained office CE credits.
Conducted monthly team meetings and training for all staff members to include software upgrades.
Oversaw daily operation of the practice.
Ensured patient satisfaction support for at least 30 patients' daily.
Cross checked all patient information correctly inputted in electronic patient file.
Created referrals to Specialists and followed up with patient's care.
OSHA and HIPAA compliant.
Included family members and support system in patient treatment planning.
Educated patients on dental benefits and coordinated proper payment with insurance companies.
Laid out potential payment plans for patients.
Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage.
Explained treatment choices to patients and helped determine best options.
Home Childcare Provider, 09/2010 to 03/2013 Rehmann – Minneapolis, MN,
Took children on outings- walks and educational trips.
Provided children with guidance in their studies and school work.
Took care of children when he/she was ill.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Kept notes of behavior issues, food served and medications administered to children.
Enforced rules and managed behavior through developmentally appropriate discipline.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Created and implemented diverse educational strategies to boost development.
Met with parents about daily activities, positive developments and issues.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Coordinated different types of activities to enhance physical and intellectual development.
Met children at bus stop to walk home and assist with crossing street.
Responsible for all general cleaning.
Assisted with housekeeping duties as well as running errands.
Receptionist, 01/2009 to 10/2010 Evian Day Spa – City, STATE,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Developed relationships with guests to meet client needs and encourage repeat service.
Received and processed customer payments.
Answered phones and took messages.
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Data entry using retail software management program and Excel.
Performed upkeep of the salon.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Escorted clients to correct spa areas.
Education
High School Diploma: General Studies, Expected in 2008 * - Manassas, VA, GPA:
Certifications
Beyond the Basics Coding Workshop- October 2015
Washington Convention Center
ICD-10-CM Coding Course: Developing Expertise in OMS Diagnosis Coding- September 2015
Washington Convention Center
Beyond the Basics Coding Workshop- October 2013
Orange County Convention Center
ICD-10-CM Coding Course: Developing Expertise in OMS Diagnosis Coding- October 2013
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