Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly effective at building relationships with various departments.
CORE COMPETENCIES
Analytical
Decision-making
Highly effective in problem solving
PowerPoint presentations
Schedule oversight
Team building
Effective Communication
Client Relationship Development
Regulatory Compliance
Sales Consulting
PROFESSIONAL EXPERIENCE
Travel Team Manager, 04/2018 to Current Lineage Logistics – Nazareth, PA,
Strategized, created and delegated projects to increase efficiencies and functions of the Travel Team.
Created a tool that will verify the amount of mileage efficiently.
Developed a project with established timelines for integral phases, assigned to appropriate teams, managed workflow and completion deadlines.
Created an audit tool to reduce errors and eliminate audits.
Coordinated assisting zelle and wire testing phasing.
Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Oversaw daily workloads and workflow for smooth operations.
Initiated training sessions and coached employees to develop effective staff.
Oversaw workforce schedules and allocated resources in collaboration with other departments in order to achieve project goals.
Assisted with POP through testing and participating in the War Room.
Assisted in War Room and testing of new Mortgage repgen.
Developed condensed versions of end of day balance sheets for branch delivery.
Worked closely with IT VPs to ensure the success of the deployment of CFM.
Oversaw training for branch Delivery on CFM processes, fixes, outages and in-dept training to understand reports.
Partnered with Training to assist with training for CFM.
Devised and ran a "bake off" of TCRs to help determine which company and TCR type work best for the branches. Monitored the testing phases, coordinated the diverse team for optimum resolution.
Collaborated with cross-functional teams to assist with the success of the POP roll out for Personal Deposits.
Devised a strategic plan for Ready Reserve Team to working closely with June Albright and team to focus on fraud to deliver more success with online fraud applications.
Established and coordinated a team of out of state branches and Personal Deposits to assist with POP.
Travel Team Assistant Manager, 10/2017 to 04/2018 Delta Community Credit Union – City, STATE,
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Planned and prepared workflow schedules, delegating tasks for a 16-member team.
Organized schedules, workflows and shift coverage to meet expected business demands.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Cash Management Manager, 05/2015 to 10/2017 Delta Community Credit Union – City, STATE,
Established budgets and strategic business plans for daily operations.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Cross-trained on TCDs, TCRs, V-Soft Machines, Cash counter devices and continued training end users in new applications.
Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
Adhered to regulatory and company security and audit procedures.
Supervised tellers to verify compliance with both federal and local regulations.
Developed highly efficient staff with 8 promotions directly from immediate staff.
Owner/Operator, 01/2002 to 01/2013 Absolutely Clean Professional – City, STATE,
Directed hiring and training of new department managers to drive organizational improvements.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of cleaning business and provided business development, creation of operational procedures and workflow planning.
Education and Training
BBA: Business Administration And Management, Expected in Lewis And Clark College - Godfrey, IL GPA:
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