Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly effective at building relationships with various departments.

  • Analytical
  • Decision-making
  • Highly effective in problem solving
  • PowerPoint presentations
  • Schedule oversight
  • Team building
  • Effective Communication
  • Client Relationship Development
  • Regulatory Compliance
  • Sales Consulting
Travel Team Manager, 04/2018 to Current
Lineage LogisticsNazareth, PA,
  • Strategized, created and delegated projects to increase efficiencies and functions of the Travel Team.
  • Created a tool that will verify the amount of mileage efficiently.
  • Developed a project with established timelines for integral phases, assigned to appropriate teams, managed workflow and completion deadlines.
  • Created an audit tool to reduce errors and eliminate audits.
  • Coordinated assisting zelle and wire testing phasing.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Oversaw daily workloads and workflow for smooth operations.
  • Initiated training sessions and coached employees to develop effective staff.
  • Oversaw workforce schedules and allocated resources in collaboration with other departments in order to achieve project goals.
  • Assisted with POP through testing and participating in the War Room.
  • Assisted in War Room and testing of new Mortgage repgen.
  • Developed condensed versions of end of day balance sheets for branch delivery.
  • Worked closely with IT VPs to ensure the success of the deployment of CFM.
  • Oversaw training for branch Delivery on CFM processes, fixes, outages and in-dept training to understand reports.
  • Partnered with Training to assist with training for CFM.
  • Devised and ran a "bake off" of TCRs to help determine which company and TCR type work best for the branches. Monitored the testing phases, coordinated the diverse team for optimum resolution.
  • Collaborated with cross-functional teams to assist with the success of the POP roll out for Personal Deposits.
  • Devised a strategic plan for Ready Reserve Team to working closely with June Albright and team to focus on fraud to deliver more success with online fraud applications.
  • Established and coordinated a team of out of state branches and Personal Deposits to assist with POP.
Travel Team Assistant Manager, 10/2017 to 04/2018
Delta Community Credit UnionCity, STATE,
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Planned and prepared workflow schedules, delegating tasks for a 16-member team.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Cash Management Manager, 05/2015 to 10/2017
Delta Community Credit UnionCity, STATE,
  • Established budgets and strategic business plans for daily operations.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Cross-trained on TCDs, TCRs, V-Soft Machines, Cash counter devices and continued training end users in new applications.
  • Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
  • Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
  • Adhered to regulatory and company security and audit procedures.
  • Supervised tellers to verify compliance with both federal and local regulations.
  • Developed highly efficient staff with 8 promotions directly from immediate staff.
Owner/Operator, 01/2002 to 01/2013
Absolutely Clean ProfessionalCity, STATE,
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of cleaning business and provided business development, creation of operational procedures and workflow planning.
Education and Training
BBA: Business Administration And Management, Expected in
Lewis And Clark College - Godfrey, IL

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  • Lewis And Clark College

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  • BBA

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