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Travel Specialist Resume Example

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TRAVEL SPECIALIST
Career Overview

Demonstrated achiever with extensive background in customer service, sales and light accounting. I am goal oriented and understand the need to meet time sensitive deadlines.

Core Strengths
  • Strong organizational skills
  • Courteous demeanor
  • Large cash/check deposits expert
  • Energetic work attitude
  • Top sales performer
Work Experience
February 2013 to October 2014
AAA AlabamaHuntsville, AlabamaTravel Specialist
  • Worked directly with clients of AAA for leisure travel plans via phone and in person and email for all types of travel including airline tickets, car rentals, hotels, tours and cruises.
  • Continuous training on preferred vendors and policies of the organization.
  • Achieved high sales percentage with consultative, value-focused customer service approach.Expressed appreciation and invited customers to return for future assistance.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
October 2005 to December 2012
BAE SystemsHuntsville, Al.Time Collection/Payroll/Travel Coordinator
  • Assisted employees and supervisors with time keeping issues to properly record time worked for government.
  • Assisted in training via WebEx in compliance procedures for time keeping and correcting charging of time to government customer.
  • Imported timesheets for more than 4000 employees to payroll system.
  • Assisted Payroll analyst with all payroll issues for proper pay to employees.
  • Entered adjustments into system for pay adjustments due to wage increases or position changes, and imported timesheets weekly to adjust changes or corrections made to employee prior week timesheets.
  • Served as contact for employees and supervisor with vacation time accumulation and leave issues.
  • With with auditors both internal and government periodically to ensure full compliance with time billed to government.
  • Travel administrator - audited employee expense reports for business related travel and imported the expense reports into Deltek/Costpoint system for reimbursement to employees, meeting time deadlines weekly.
  • Assisted with Accounts Payable personnel when needed by entering invoices into the Deltek/Costpoint accounting system for payment to vendors, after proper documentation, approval and signatures of authority obtained.
February 2004 to October 2005
Sato TravelRedstone Arsenal, AlabamaTravel Agent
  • Arranged flight, hotel and car rental travel arrangements for government employees.
  • Issued Airline tickets, refunds and exchanges for travel.
  • handled calls for employees when situations arose while on travel necessitating changes in original travel arrangements and reissed tickets when needed.
  • Assisted with weekly airline sales report to the Airline Reporting Corporation.
June 1982 to January 2004
AAA AlabamaHuntsville, AlabamaBranch Manager

  • Managed office of 11 employees in Huntsville office, working along with employees for member services, travel agency, insurance agency, cashier, daily reporting, monthly inventories and all general office functions. My duties also consisted of ensuring all policies and procedures were follows and maintenance of the building was kept up to efficiency. I was responsible for All interviewing, hiring and training of employees.
  • North Alabama Regional Manager responsible for Huntsville, Decatur and Florence offices in all capacities for approximately 5 years before position was dissolved.
Educational Background
1982

Huntsville, AlabamaProperty & Casualty Producer
License
1976
Inglenook Academy Private School
Birmingham, Alabama, USAGeneral Studies
General Diploma
Personal Information

Learn quickly and easily. Work well under pressure, and communicating ideas clearly and effectively. I am enthusiastic and work well independently and as a team. Willing to go beyond requirements to meet goals and customer satisfaction. I am prompt and dependable.


I have an extensive travel industry background for both leisure and corporate travel, having utilized both Apollo and Sabre GDS Systems.


Interests

Skills
accounting, Accounts Payable, analyst, agency, bi, cashier, clients, email, general office, government, insurance, office, Payroll, policies, Producer, reporting, sales, supervisor, phone
Additional Information
  • Learn quickly and easily. Work well under pressure, and communicating ideas clearly and effectively. Extensive travel industry background for both leisure travel and corporate travel (Apollo and Sabre) Enthusiastic and work well independently and as a team. Willing to go the step beyond to meet goals and customer satisfaction.
  • Held Director Positions of: Historian, Programs Committee Director; Ways & Means Committee Director; Director At Large; Vice President/President Elect and President National Honor Society Beta Club while in High School
Professional Affiliations

Executive Women International (EWI) - Huntsville Chapter - Life Member

Satellite Member (1990), Charter Member (1992), Life Member (2004)

Ofice positions: President/ VP President Elect/Programs Director/Ways & Means Director/Historian/Director at Large


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Resume Overview

Companies Worked For:

  • AAA Alabama
  • BAE Systems
  • Sato Travel

School Attended

  • Inglenook Academy Private School

Job Titles Held:

  • Travel Specialist
  • Time Collection/Payroll/Travel Coordinator
  • Travel Agent
  • Branch Manager

Degrees

  • Property & Casualty Producer License
    General Studies General Diploma

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