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travel operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary
Travel Management professional seeking Corporate Travel Management role. Skilled in problem solving and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Experienced with contract negotiation.
Skills
  • Strong client relations
  • Customer service-oriented
  • Staff training/development
  • Concur Specialist
  • Sabre Expert
  • International Rate Desk
Work History
Travel Operations Manager, 01/2015 - Current
Bcd Travel Cleveland, OH,

Concur Specialist for Concur Travel configuration set-up and maintenance including application of travel policy. Train clients by webinar and in-person on how to use Concur Travel. Assist Director of Operations with client reporting and data scrubbing. Train and mentor agent staff on Sabre and Concur issues. Provide airline contract interpretation assistance to agents. Improved automated unused ticket upload process from 90% failures to 90% successes. Increased positive user experience with Concur. 

Lead Travel Consultant, 05/2005 - 01/2015
Atlas World Group, Inc. Canonsburg, PA,

Provided excellent customer service to assigned corporate accounts including Aviation Capital Group. Assisted other departments as needed including International Rate Desk, Meetings, and Emergency Services. Designated "International Champion" to assist and train other agents on booking and ticketing international itineraries. Assisted with supervision of remote agent team.

VIP Travel Consultant, 01/2004 - 05/2005
Garber Travel City, STATE,

Provided high level of customer service to executive travelers. Handled high volume of reservation requests and ticketing. Negotiated hotel contracts for Board of Directors Meetings. Worked directly with executives and executive admins to achieve desired travel objectives. Returned to Adelman Travel for work at home opportunity. 

Travel Consultant, 09/1999 - 01/2004
Adelman Travel Group City, STATE,

Worked at both on-site and reservation center locations. Completed high volume of reservations accurately and proficiently. Successfully interfaced with various clients at all levels.    

Reservations Center Manager, 01/1997 - 09/1999
Carlson Wagonlit Travel City, STATE,

Supervised, trained, and mentored agent staff to ensure service level satisfaction for corporate clients. Assisted accounting department with ARC (Airlines Reporting Corporation) reports as needed.

Travel and Housing Coordinator, 06/1995 - 01/1997
LCI Travel City, STATE,

Made travel reservations for trade show attendees utilizing both Sabre and Apollo in addition to custom meeting planning software. Packaged air and hotel for Italian tradeshows.

Travel Agent II, 09/1982 - 05/1XXX
Northrop Corporation, Advanced Systems (B2) Division City, STATE, Made reservations for employee travel in accordance with company policy and government travel regulations. Held Secret security clearance and protected classified travel information. Assisted in writing travel reservation desk procedures for the Advanced Systems Division travel department. Transitioned to Maritz Travel employee at adjacent on-site location booking exclusively Northrop Employee travel.  



Education
Bachelor of Science: Hotel, Restaurant, and Travel Management, Expected in 1986
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California State Polytechnic University - Pomona, CA
GPA:
Status - Senior Project: An Analysis and Compilation of a Desk Procedures Manual for a Corporate Travel Department
Certifications

CTC - Certified Travel Consultant, 2015 

The Travel Institute, Framingham, MA

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Resume Overview

School Attended

  • California State Polytechnic University

Job Titles Held:

  • Travel Operations Manager
  • Lead Travel Consultant
  • VIP Travel Consultant
  • Travel Consultant
  • Reservations Center Manager
  • Travel and Housing Coordinator
  • Travel Agent II

Degrees

  • Bachelor of Science

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