Concur Specialist for Concur Travel configuration set-up and maintenance including application of travel policy. Train clients by webinar and in-person on how to use Concur Travel. Assist Director of Operations with client reporting and data scrubbing. Train and mentor agent staff on Sabre and Concur issues. Provide airline contract interpretation assistance to agents. Improved automated unused ticket upload process from 90% failures to 90% successes. Increased positive user experience with Concur.
Provided excellent customer service to assigned corporate accounts including Aviation Capital Group. Assisted other departments as needed including International Rate Desk, Meetings, and Emergency Services. Designated "International Champion" to assist and train other agents on booking and ticketing international itineraries. Assisted with supervision of remote agent team.
Provided high level of customer service to executive travelers. Handled high volume of reservation requests and ticketing. Negotiated hotel contracts for Board of Directors Meetings. Worked directly with executives and executive admins to achieve desired travel objectives. Returned to Adelman Travel for work at home opportunity.
Worked at both on-site and reservation center locations. Completed high volume of reservations accurately and proficiently. Successfully interfaced with various clients at all levels.
Supervised, trained, and mentored agent staff to ensure service level satisfaction for corporate clients. Assisted accounting department with ARC (Airlines Reporting Corporation) reports as needed.
Made travel reservations for trade show attendees utilizing both Sabre and Apollo in addition to custom meeting planning software. Packaged air and hotel for Italian tradeshows.
CTC - Certified Travel Consultant, 2015
The Travel Institute, Framingham, MA
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