Travel Manager Resume Example

• Completed business case to streamline current A/P functions to best practiced automated A/P processes inclusive of the implementation & roll out of Concur Automated T&E and Invoice System.
• Conducted system analysis & knowledge share exercises resulting in an automated process improvement of the Visa & Amex corporate card programs resulting in decreased data entry input time from two days to two hours.
• Implemented documented procedures to correct identified risk and non-compliance with annual IRS 1099 and B-Notice process.
• Drafted and distributed 60+ days delinquent Visa Report Notice Letter resulting in a more timely submission of travel employees individual Visa Card statements.
• Collaborated on RFPs and contracts for airline, car rental, hotel, travel agencies, and other vendors
• Successfully managed travel compliance according to corporate policy and preferred supplier relationships
  
  

• Worked with clients and the travel team to identify short-term and long-term objectives for the global program and outlined solutions to achieve objectives, including measurements and timelines.  
  

• Developed service level agreement for service, financial, MIS/CDS, program performance, technology and communication indicators, as applicable.
• Created and managed budgets and financials including billing, payment & profitability.
• Provided coaching and mentoring and helped to create a career development plan to address development for successor positions and gaps in knowledge or experience.
  

Account Executive (May 2005 - Jun 2007)

• Established and maintained relationships with key customer decision makers at all levels within the customer organization, including introduction of the company senior management to customer.
• Assisted RAMs and NAMs with budget process and interfaced with global travel manager and company executives as pricing concerns arise.
• Up-sell and cross-sell products and services that meet client's needs

• Collected airline pricing information and provided up-to-date fare data to airlines, global distribution systems, computer reservation systems, travel agents, and travel-related companies.

• Made carrier fare data automatically available to CRSs and GDSs via frequent electronic submissions.
• Provided solution to pricing problems and any issues related to general data collection and distribution.

Customer Service Agent (Sept 2000 - June 2002)

• Briefed passengers according to company and FAA requirements.
• Ensured the passengers needs and expectations were met throughout the flight.
• Managed all systems and situations affecting the flight while preserving passenger comfort, safety and well being.