Highly motivated, dependable, and responsible self-starter who takes initiative with minimal supervision and is committed to excellence and success. Exceptional communicator who is capable of conveying information verbally and in writing to diverse populations. Resourceful professional possessing strong attention to detail and organizational skills. Team player committed to exceptional customer service.
- Operations management
- Supervision and training
- Team Player
- Collaborates between departments
- Manage difficult situations
- Provide excellent customer service
- Report and analyze company spend
- Administrative skills
- Motivated
- Organizational skills
- Maintain compliance procedures
- Positive attitude
- Strong work ethic
Manhattan Beach, CA, 09/2007 - Current
Supervise, manage, and train staff in travel management functions. Provide travel booking assistance to all Mission Essential employees and appropriate third parties. Ensure all travel arrangement comply with current compliance rules and Department of Defense auditors. Collaborate on the development and execution of company travel policies by remaining current on travel and card industry trends and recommends changes as needed. On call 24/7 due to the location of some of our employees.
San Bruno, CA, 06/1996 - 2007
Served as operational manager, assuming daily responsibility for a staff of 11 and department responsible for generating 3.7 million in revenues. Coordinated work flow, interviewed, and managed personnel. I was an active member on the professional team which created TransOhio Residential Title Agency. Helped establish in-house policies and procedures. Participated in organizational committees and activities to enhance open communication and team building. Coordinated communication between buyers, sellers, realtor's, and lenders and served as liaison with the builder and lenders on residential closing and contracts; conducted closings.
City, STATE, 05/1992 - 06/1996
Worked with loan officers to collect documents from customers to get their loan approved by bank underwriters. Ability to work in a fast paced environment and handle multiple customers at one time. Strong attention to detail and organization skills. Excellent customer service skills.
Member of the Global Business and Travel Agency
Licensed Notary, State of Ohio
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School Attended
- Ohio University
Job Titles Held:
- Travel Manager
- Operation Manager/Escrow Officer
- Mortgage Loan Processor/Closer
Degrees
- Bachelor of Science
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