Travel It Specialist Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Ambitious Computer Technician with 3+ years of experience in upgrading systems, installing network components and providing informal software demonstrations. Skilled in task prioritization, exemplary customer service, and both hardware and software troubleshooting in fast-paced environments.

  • Network Hardware and Software Implementation
  • Integration Testing
  • Network Maintenance and Repair
  • Attention to Detail
  • Network Monitoring and Tracking
  • Equipment Configuration
  • Great Verbal and Written Communication
  • Help Desk Support
  • Able to adapt to challenging and rapidly changing work environments
Education and Training
Flathead High School Kalispell, MT Expected in 01/2016 : - GPA :
Red Rocks Community College Colorado, Expected in : Computer Science - GPA :
Ardent Health Services - Travel IT Specialist
Jenks, OK, 12/2019 - Current
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks at new facilities.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Implemented, tested, validated, and maintained networking services according to solution designs.
  • Performed preventive maintenance of networking hardware and related software.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Employed firewalls and VPNs to safeguard network security and block unauthorized access.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
Omega Computer Technologies - Desktop Support Technician
City, STATE, 11/2017 - 10/2018
  • Support and maintain organizational computer systems, desktops, and peripherals which included installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
  • Support development and implementation of new computer projects and new hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
  • Where required, administer and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, emails or tickets regarding desktop problems.
  • Ensure that desktop connection, ie network jacks are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
Comcast - Inside Sales Customer Account Manager
City, STATE, 01/2019 - 12/2019
  • Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base.
  • Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution.
  • Works on straight forward tasks using established procedures.
  • Make outbound calls to accounts to achieve sales quota metrics.
  • Prepares sales documentation, activity reports, and forecasts, as required.
  • Creates proposals for customers related to the proposed solution and new sales opportunities.
  • Develop customer relationships through regular customer contact via the telephone.
  • Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
  • Effectively and accurately document conversations and contact information into client management system.
  • Worked to retain customers and ensure they were satisfied with their service.
  • Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Flathead High School
  • Red Rocks Community College
Job Titles Held:
  • Travel IT Specialist
  • Desktop Support Technician
  • Inside Sales Customer Account Manager
  • Some College (No Degree)

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