Livecareer-Resume

Travel It Specialist Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious Computer Technician with 3+ years of experience in upgrading systems, installing network components and providing informal software demonstrations. Skilled in task prioritization, exemplary customer service, and both hardware and software troubleshooting in fast-paced environments.

Skills
  • Network Hardware and Software Implementation
  • Integration Testing
  • Network Maintenance and Repair
  • Attention to Detail
  • Network Monitoring and Tracking
  • Equipment Configuration
  • Great Verbal and Written Communication
  • Help Desk Support
  • Able to adapt to challenging and rapidly changing work environments
Education and Training
Flathead High School Kalispell, MT Expected in 01/2016 : - GPA :
Red Rocks Community College Colorado, Expected in : Computer Science - GPA :
Experience
Ardent Health Services - Travel IT Specialist
Jenks, OK, 12/2019 - Current
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks at new facilities.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Implemented, tested, validated, and maintained networking services according to solution designs.
  • Performed preventive maintenance of networking hardware and related software.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Employed firewalls and VPNs to safeguard network security and block unauthorized access.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
Omega Computer Technologies - Desktop Support Technician
City, STATE, 11/2017 - 10/2018
  • Support and maintain organizational computer systems, desktops, and peripherals which included installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
  • Support development and implementation of new computer projects and new hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
  • Where required, administer and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, emails or tickets regarding desktop problems.
  • Ensure that desktop connection, ie network jacks are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
Comcast - Inside Sales Customer Account Manager
City, STATE, 01/2019 - 12/2019
  • Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base.
  • Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution.
  • Works on straight forward tasks using established procedures.
  • Make outbound calls to accounts to achieve sales quota metrics.
  • Prepares sales documentation, activity reports, and forecasts, as required.
  • Creates proposals for customers related to the proposed solution and new sales opportunities.
  • Develop customer relationships through regular customer contact via the telephone.
  • Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
  • Effectively and accurately document conversations and contact information into client management system.
  • Worked to retain customers and ensure they were satisfied with their service.
  • Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Flathead High School
  • Red Rocks Community College
Job Titles Held:
  • Travel IT Specialist
  • Desktop Support Technician
  • Inside Sales Customer Account Manager
Degrees
  • Some College (No Degree)

Similar Resume

View All
VIP Travel Specialist
Department Manager/Travel Sales Specialist