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travel director resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Social skills development
  • Arts and crafts aptitude
  • Excellent classroom management
  • CPR/First-aid certified
  • Knowledge of leasing and market conditions
  • Sales and marketing
  • Skilled multi-tasker
  • Critical thinking
  • Basic Math
  • MS Office
  • Organization
  • Data management
  • Customer service
  • Valid Oklahoma State driver's license
  • Commercial property
Experience
06/2022 to 06/2023 Leasing Consultant Guest Services, Inc. | Davenport, WA,
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Contacted and followed up with tenants on renewal notices.
  • Detailed application requirements and answered questions from prospective tenants.
  • Conducted background checks on applicants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Received rent payments and tracked transactions in accounting software.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Checked rental eligibility by following company's verification process.
  • Maintained accurate records of correspondence with and from tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
07/2015 to 06/2021 Real Estate Agent Related Companies | Galesburg, IL,
  • Managed real estate transactions from initiation to closing.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Presented properties to potential buyers to address questions or concerns.
  • Liaised with real estate attorneys to assist with deal-related questions.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Attended progress meetings and cold call sessions to hone lead generation skills.
07/2011 to 06/2015 ADMIN MANAGER SUMMIT PARKVIEW HOTEL | City, STATE,
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Organized workflows to improve efficiency and reduce operating costs.
  • Created and maintained operations manual to document systems and standards.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Communicated job expectations and trained staff to promote team building and discipline.
06/2008 to 04/2011 Hotel Sales & Marketing Manager SAKURA RESIDENCE | City, STATE,
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants and enforced rules.
  • Kept records of correspondence with residents and tenants.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Created and updated marketing materials for properties.
  • Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service.
  • Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
  • Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
  • Attended trade shows, community events and industry meetings to build and maintain rapport with competitor hotels, lead sources, clients and local community.
  • Managed hotel sales and marketing plans to accurately interpret and support business objectives.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Conducted market research and reported on competitors.
12/2004 to 04/2008 Leasing Agent Company Name | City, State,
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Maintained accurate records of correspondence with and from tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Increased occupancy through dynamic marketing initiatives.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
Education and Training
Expected in 10/2004 to to Associate of Science | Engineering Electronics University of Yangon, Yangon, Myanmar, GPA:

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Resume Overview

School Attended

  • University of Yangon

Job Titles Held:

  • Leasing Consultant
  • Real Estate Agent
  • ADMIN MANAGER
  • Hotel Sales & Marketing Manager
  • Leasing Agent

Degrees

  • Associate of Science

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