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travel data center technician resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Data Center Operations Tech and Leveraged Customer Support agent with over 10 years of experience in the IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Team building
  • Confidence
  • Flexible & Adaptable
  • Negotiation & persuasion
  • Managing Ambiguity
  • Analytical & Critical thinking
  • Strong written communication
  • Root Cause Analysis
  • Planning & Coordination
  • Organization and Time management
  • Troubleshooting & Component installation
  • Interpersonal Communication
Work History
01/2022 to Current Travel Data Center Technician Iconma, L.L.C. | Kalamazoo, MI,
  • Data Center Buildout (Collected measurements and marked locations as part of project preparations ; Prepared job sites for work plans by measuring and marking different distances.)
  • Structured Cabling (dressed cables to specifications, planned layouts and ran cable into buildings and through walls, conduit and subfloors)
  • Network Cable (CAT 5, 6, Panduit) termination
  • End-to-End network cable testing
  • Mobile Elevated Work Platform / Lift trained
  • Security Device wiring (Badge reader, security cameras and door locks)
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Observed safety regulations on job sites to minimize accidents.
11/2015 to 03/2021 Data Center Operations Technician General Motors LLC | City, STATE,
  • Investigated, diagnosed and corrected problems with servers, network devices and other peripheral devices.
    -internal component failure replacement (hard drives, motherboards, RAM, network cards)
    -network cable troubleshooting (Ethernet, Fiber, Twinax)
    -SFP Test & replacements
  • Administered whitespace database to ensure datacenter rack inventory was accurate
    -added & deleted new items
    -monitored power consumption & cluster temperature
  • Set up hardware and software in optimal configurations to meet network performance requirements.
    -Rack build out based on power & cooling requirements
    -configured devices for RAID optimization based on project needs
  • Created plans and communicated deadlines to ensure projects were completed on time.
    - Organized resources from multiple teams and unions to ensure smooth operations -Main contact for decommissioning of three aged data centers
  • Carried out day-to-day duties accurately and efficiently.
    - Data Center walk throughs (checking for error lights, power outages etc)
    - Delivered documentation on findings to SA to resolve
    - Installed network cable for new projects
  • Completed decommissioning and end-of-life hardware activities, such as removal of hardware and network cables from cabinets, including complete exit of three aging Data Centers.
  • Worked with System Administrators to schedule change windows
    -resulting in zero unplanned outages.
  • Completed decommissioning and end-of-life hardware activities
    - removal of hardware and network cables from cabinets
    - updated asset management databases
    - inventoried hardware for repurpose or scrapping.
  • Managed scrap hardware, created shipping documents and delivered high accuracy reporting to management
  • Worked on-call hours; rotating 24/7, night, weekend, and holiday shifts.
06/2012 to 06/2015 GM Command and Control Center General Motors LLC | City, STATE,
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided fast-pace company wide communications for High Priority incidents.
  • Authored departmental process documentation for department Knowledge Database.
  • Maintained up-to-date knowledge of product and service changes.
  • Escalated company-wide outages throughout GM's IT service desk department
  • Facilitated inter-departmental communications to effectively provide customer support.
  • Worked with international teams to bring awareness to business impacting outages
  • Effective liaison between internal departments and managed resources for conference calls to promote quick resolution.
  • Delivered prompt service to prioritize company needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exceeded customer call guidelines for service levels, handle time and productivity.
06/2009 to 06/2012 Level 1 IT Technician Hewlett Packard Enterprise | City, STATE,



  • Handled technical troubleshooting in enterprise environment, including system crashes, slow-downs, password resets, data recoveries.
  • Built and provided end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Used ticketing systems to track, manage and process support actions and requests with High First Contact Resolution
  • Exceeded issue-resolution targets and achieved exemplary customer service call scores.
  • Frequently worked double shifts, including midnights where I was the only IT Analyst staffed for an 8 hour shift.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Expected in 06/2015 to to Associate of Science | Computer Science Macomb Community College, Warren, MI GPA:
Affiliations
  • Freemason
Software & Certifications
  • Active Directory
  • Microsoft Office Suite & Windows
  • IT Service Manager
  • HP iLO & Dell iDrac
  • UNIX
  • Dell Hardware Technician Certified
  • MCSE - Microsoft Certified Systems Engineer
Personal Accomplishments
  • Created and maintained the largest online Disc Golf community in Michigan since 2014 with over 4,300 members
  • Lead and organized an memorial disc golf tournament which raised over $2500 for the cause.
  • Became a entrepreneur

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Resume Overview

School Attended

  • Macomb Community College

Job Titles Held:

  • Travel Data Center Technician
  • Data Center Operations Technician
  • GM Command and Control Center
  • Level 1 IT Technician

Degrees

  • Associate of Science

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