Travel Customer Professional Resume Example Serco/American Express Travel

TRAVEL CUSTOMER PROFESSIONAL

Summary

Well organized, detail-oriented professional who provide premier services and innovative options to the travel industry and Corporate America. Focused on travel needs and helping students land jobs at various companies and placement in graduate schools.

Accomplishments

Travel Customer Care- Best customer service
Merits & bonus for customer satisfaction
HR/Strategic Recruitment Documentation
Event Planning Sourcing College Student
Training Virtual Sessions Human Resources
Sourcing collegiate students for IBM Award Winning Project View Program growing into an subsequent alumni program creating the PAC ( Project View Alumni). Continued program awareness and growth based on data tracking, Increased diversity hires for entry-level administrative and technical positions, Collaborative partnerships across business units developed and implemented reporting process to show diversity hiring results for IBM's premiere recruiting programs.

Experience

Travel Customer ProfessionalSep 2013 to Dec 2014
Serco/American Express Travel － Fargo, ND

Provide high customer service level to AMEX customers assuring total satisfaction Attain yearly sales targets as set by Manager.
Head responsible for resolution of client and vendor concerns.
Comply with company established guidelines, procedures and standards in customer service area.
Ensure to follow all rules related to PNR's and Profiles, invoicing, ticketing, client files plus overall work accuracy.
Suggest customers with most cost-effective travel mode within established corporate travel policy.
Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
Book transportation and hotel reservations, using computer terminal or telephone.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

Diversity Relationship RepresentativeJun 2008 to Mar 2012
IBM － Raleigh, NC

Managed diversity organization recruitment relationship and recruitment activities for assigned constituencies.
Cultivated relationships with national diversity organizations focused on business and engineering.
Developed & Implemented a Diversity virtual session series for candidates to help prepare them for IBM opportunities.
Sessions consist of resume writing, interviews tips & life at IBM.
Participate in various incentive programs and contests designed to support achievement of hiring/staffing goals.
Established effective relationships with HR Leadership team and business unit execs/leaders, influencing their diversity recruiting strategies.
Execute diversity recruitment events including career fairs, information sessions (in person or virtual), interview schedules, networking events, diversity events, and speaking engagements.
Worked across IBM business and engineering organizations to build and train IBM campus recruiting teams to participate in diversity events.
Created unique recruitment opportunities to differentiate IBM externally.
Managed reporting structure for special projects & diversity events such as conferences, on campus and in tactical planning with regard to increasing pipeline.
Managed external and internal event logistics within Project View Team and with hotel meeting planners.
Drive IBM hiring at Job Fairs/Conferences as appropriate.
Utilized internet options to drive top talent to IBM along with strong partnerships with campus career services teams nationally.
Establish and maintain a comprehensive career development program for current students and alumni; work with academic leadership and faculty to provide quality engaged learning opportunities Work with the Development office to secure funding for special projects related to student development.
TSU designated campus recruiter for IBM, development of job leads and employer relations, assisting students near graduation, graduate placement into skill based work, and alumni with job search and career development/job readiness, as well as adhering to and implementing rules and regulations in accordance with corporate standards and the campus' respective accrediting agency(ies).
Worked with NSBE, Black MBA, to help recruit new hires for IBM.
Maintain regular contact with orgainizations to develop cooperative partnerships including, but not limited to, identifying viable job opportunities, internship, career fair participation, advisory board membership, etc.
Focused in the placement of graduates and externs whilst offering superior customer service to Supports the Campus President and campus management team to achieve budgeted objectives and to ensure school compliance with campus, state, and accreditation regulations related to placement and externship.
Provided industry-employer development matched with student-graduate job search campaign guidance and career coaching Conduct Pre-Graduation Career Planning Consultations with upcoming TSU graduates individually.
Conduct workshops & virtual sessions on resume writing, interviewing, job search techniques and other career related topics.

Recruiter/Travel AgentJun 1999 to Jun 2008
Manpower IBM － Raleigh, NC

Managed hotel contract negotiations.
Well-organized, accurate, detail-oriented, professional and courteous.
Good writing and interpersonal skills Liaison between American Express Business Travel Services and hotels.
Coordinated meeting planning logistics: space, accommodations, room blocks and travel.
Provided advice on destinations; made arrangements for transportation, hotel accommodations, car rentals, tours, and recreation; advise on weather conditions, restaurants, tourist attractions, and recreation; Consult published and computer-based sources for information on departure and arrival times, fares, and hotel ratings and accommodations; visit hotels, resorts, and restaurants to evaluate comfort, cleanliness, and quality of food and service; Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
Book transportation and hotel reservations, using IBM in house on-line tool or telephone.
Secure new client sales and retention through customer service provided.
Coordinated financial and business plans to ensure team success- focus on pipeline and hiring metrics along with ROI.
Ensures all tasks and projects related to the Career Services Department are met by completing tasks him/herself and/or by delegating tasks to staff members Advise students, graduates and alumni on career services issues including: job search strategies, resume development and interviewing.
Work with students to educate and prepare them for their future careers utilizingcareer advising techniques, career development strategies and career education and preparation techniques.
Research and communicate current job postings to active candidates on a regular basis.
Create, coordinate, and facilitate student engagement and job readiness related educational opportunities in the form of industry information sessions, hand out resources.

Admin. Assistant/CAPE Program RepMay 1995 to Jun 1999
Shaw University － Raleigh, N C

Executed administrative duties including attending status meetings and developing status reports, conference reports, competitive analysis, and scheduling internal/external meetings Managed multi-line phone systems, spreadsheet documentation and tracking for candidates.
Assisted with financial aid paperwork and processes.
Maintained the efficiency of student loan applications and processes.
Assisted with academic registration during Fall and Spring recruiting season.
Overseed all department functions, including managing and mentoring a staff of Career Services Personnel for the adult degree program Ensure that each student interacted with Career Services staff to discuss job interests and after graduation plans.
Overseed and monitor the development and retention of relationships with employers for the purposes of externship/internship and job placement of graduates.
Overseed and monitor the development of job orders from employers, the presentation of graduates' resumes, scheduling of interviews, and follow-up with employers and graduates; all resulting in successful placement of graduates.
Manage and monitor the services and resources provided to students and graduates to assist in their job search.
Assist, in-school students in finding part-time employment through job boards and individual service as needed.
Worked directly with students, alumni and employers with the purpose of successfully attaining their career aspirations and employment goals.
Match appropriate resumes to job orders and distribute resumes promptly.
Assist employers in facilitating hiring process: contacting students, graduates for interviews.

Education

BA, Criminal Justice1994Shaw University － Raleigh, N.C.Criminal Justice

Interests

Successful and efficient contract negotiation processes with hotels and travel services Manage and coordinate successful on-site recruitment event logistics Liaison between companies to ensure communication & and logistics are complete Performing at Executive management events Conducting classes for summer events( Music, Communication, Health)

Skills

Argosy, Excel, Power Point , Word, CERIS, Lotus Notes 7, Peopleclick, NetMedia, Hardware: IBM Computer

Additional Information

Event Planning Successful and efficient contract negotiation processes with hotels and travel services Manage and coordinate successful on-site recruitment event logistics Liaison between companies to ensure communication & and logistics are complete Performing at Executive management events Conducting classes for summer events( Music, Communication, Health)

Resume Overview

Companies Worked For:

Serco/American Express Travel
IBM
Manpower IBM
Shaw University

School Attended

Shaw University

Job Titles Held:

Travel Customer Professional
Diversity Relationship Representative
Recruiter/Travel Agent
Admin. Assistant/CAPE Program Rep

Degrees

BA , Criminal Justice 1994

Travel Customer Professional Resume Example

Resume Score: 100%

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