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travel coordinator supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Insightful and dedicated Lead Travel Coordinator with exceptional customer service, time management and problem-solving abilities, who effectively serves as the first point of contact for customers-related issues. Adept at successfully solving complex problems. Reliable team player and strong communicator. Performance-focused professional with an articulate and collaborative nature. Dynamic Accounts Payable Lead who thrives in high pressure, team atmospheres. Seeking a new role in a dynamic Accounting/Finace agency environment with room for growth and career advancement.

Skills
  • Training and coaching
  • Travel Planning
  • Hospitality
  • Administrative tasks
  • International reservations
  • Client networking
  • Travel arrangements
  • High volume environments
  • Regulations and compliance
  • Relationship management
  • Team oversight
  • Credit card payments
  • Supervision
  • Computer literate Motivated team player
  • QuickBooks accounting software
  • Employee relations knowledge Natural leader
  • Sabre systems knowledge
  • Active listening skills Customer-oriented
  • Fluent in French and Creole
  • Skilled problem solver
Education and Training
Sacred Heart University, John F. Welch College of Business Fairfield, CT, Expected in 05/2011 Bachelor of Science : Accounting - GPA :
Housatonic Community College Bridgeport, CT, Expected in 05/2003 Associate of Arts : Accounting - GPA :
Experience
Brink's Incorporated - Travel Coordinator Supervisor
Paducah, KY, 04/2005 - Current
  • Managing a small group of travel coordinators, as well as overseeing, the department; performing routine quality control checks in SABRE and executing management reporting to increase efficiency, reduce costs, etc.
  • Negotiating contracts with over a 100 vendors or and communicating impact and control process to the team also arranging air transportation, ground transportation, and hotel for about 1,040 crewmembers and designated departments.
  • Performing root cause analysis of issues and ensuring they are resolve, ability to diffuse difficult situations.
  • Make suggestions for process improvement and drive the change with my direct leader; the first line of communication for issues and concerns for coordinators.
  • Liaison to Travel Management Company regarding discrepancies, monitoring coordinator workflow, and reporting and resolving issues.
  • Completing all duties in a timely manner.
  • Maintained client profiles, assessed special requests and updated reward program information.
  • Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
  • Continuously strengthened relationships with international partners.
  • Used Travelport Smartpoint systems to identify most cost-effective travel accommodations for clients.
  • Interviewed and qualified clients to determine travel and lodging needs and recommended points of interest to maximize travel experiences.
  • Made travel arrangements and reservations.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Airport Terminal Services Inc - Customer Service Representative
Fort Lauderdale, FL, 01/2001 - 04/2005
  • Prepared and issued tickets, computed fares, checked passports and travel documents, issued refunds, checked baggage for an estimated of 50 to 200 passengers per flight.
  • Worked at arrival or departure gates, ensured the on-time departures of aircraft, provided assistance, answered general travel inquiries, and successfully resolved customer issues for American Airlines, United Airlines, Delta Airlines, and Air Canada.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
APCOA/Standard Parking - Accounts Payable Specialist
City, STATE, 11/1999 - 12/2000
  • Prepared and reviewed an approximation of 10 to 20 monthly client statements in accordance with the lease and management agreements.
  • Maintained correspondence and accounting issues for about 6 assigned locations.
  • Participated in a month-end close procedures and prepared monthly revenue reports.
  • Performed data entry on T&E accounts.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Reduced financial discrepancies by accurately processing invoices and journal entries.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Calculated month-end accrual entries for trade payables.

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Resume Overview

School Attended

  • Sacred Heart University, John F. Welch College of Business
  • Housatonic Community College

Job Titles Held:

  • Travel Coordinator Supervisor
  • Customer Service Representative
  • Accounts Payable Specialist

Degrees

  • Bachelor of Science
  • Associate of Arts

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