First-class front desk manager with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Motivated, reliable, and focused on serving various needs to please clients.
Becoming a Travel Consultant with Avanti fulfilled my dream of working in the travel industry. Here I was able to utilize my customer service skills, combining with my passion for travel and the ability to sell personalized FIT (fully independent travel) vacations for our clients.
Initially trained to sell Italy, I advanced to sell all of our Europe destinations. I am always dedicated to providing the best customer service for each Travel Agent I work with. From the beginning I build a personal relationship with the TA, offer travel advice, and work to provide everything their clients might need - from flights, transportation, and hotels … to tours, tastings, and one of a kind experiences.
As a Travel Consultant in a call center environment, I would answer countless calls and emails each day - working to personalize, finalize, and process payments for different bookings.
Although building and selling beautiful vacations was my primary job, after COVID-19 hit the travel industry I began to take on many different roles within the company.
I quickly learned how to use different computer systems to cancel bookings, process payments and refunds, and update vital information about all suppliers and services.
I worked with many different departments and supervisors to remain up-to-date, educated and adaptable to new tasks.
Working at Peet's is challenging and fun! It combines consistent multitasking, with superior customer service. WhenI wasn't serving delicious drinks, I worked the register, restocked all inventory, caught up on dishes, and was always making sure the store looked clean and presentable.
I loved working at Peet's because you grow as a team, and as an individual. I was promoted and trained as an Advanced Barista because of my high level of barista skills, along with my values and commitment to customer service. I worked hard to go above and beyond for each customer. From the initial greeting, to their first sip - my customers are always taken care of.
Becoming an Advanced Barista included a higher knowledge of coffees, teas, and brewing methods. I began training new employees, as well as improving the individual skills of all staff members.
My role as the Front Desk Manager of Barre3 was not only to provide great customer service, but to fully support each individual - mind, body and soul.
Working at Barre3's Felida location truly taught me to create a personal relationship with every single client. To make sure that each person that walks through our door is seen, heard and fully cared for.
While the Barre3 Instructors provide a full body workout, I worked behind the scenes to create a clean and sparkling atmosphere throughout the studio. During classes I would wash, dry and restock towels. Clean restrooms. Wash floors. Restock clothing and merchandise. All while managing the phones, texts, emails, appointments and services for our community of clients.
Between classes it was my job to greet up to 30 clients attending each class, and have connected conversations that build relationships, trust, and support for all members.
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