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Trauma Registrar Resume Example

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TRAUMA REGISTRAR
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Skills
  • Planning and coordination
  • Team management
  • Operational improvement
  • Invoice generation
Experience
Children's Hospital of Orange County | Orange, CATrauma Registrar01/2019 - Current
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Digitized over 15 medical records and organized files in Cerner and Image Trend.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
Children's Hospital of Orange County | Orange, CAPatient Care Coordinator08/2017 - 01/2019
  • Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Improved patient outcomes through value-added services.
  • Scheduled evaluations and procedures for patients.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Communicated with patients with compassion while keeping medical information private.
  • Participated in weekly meetings with department heads to discuss census information, admissions and discharges.
  • Directed daily operations at facility caring for more than 10 individuals.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Solicited medical history information from patients to provide best and most effective medical advice.
Children's Hospital of Orange County | Orange, CAMonitor Technician01/2014 - 08/2017
  • Documented findings manually and with recording devices such as EKG equipment, blood pressure monitor to update medical records.
  • Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Resolved patient issues promptly, escalating more serious concerns to Charge Nurse for assistance.
  • Compiled data from administered tests and produced reports for submission to Cerner.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Answered numerous calls with customer question
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Performed site evaluations, customer surveys and team audits.
  • Leveraged Cerner to input and compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including calls to appropriate specialty and physicians.
  • Maintained updated Cerner knowledge.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Documented findings manually and with recording devices.
Kaiser Permanente | Baldwin Park, CAClerical Secretary01/2006 - 11/2014
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Kept tracking system information for program.
  • Scheduled appointments for management teams and maintained updated calendar.
  • Developed and implemented efficient filing systems and customer database protocols.
  • Resolved employee and customer issues quickly and escalated critical problems to Emergency Director
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Worked with all departments and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Created PowerPoint presentations used for business development.
  • Tracked expenses and documented records using Health Connect and Excel spreadsheet to improve financial flow.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Automated office operations, as well as managed client correspondence, record tracking and data communications.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Answered phone calls by the 3rd ring and asked appropriate questions to determine which department or staff member could be of service.
  • Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supported management by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Spearheaded special projects and efficiently carried out effective problem-solving.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Guided administrative and professional staff through computer and software problems.
  • Planned and executed corporate meetings, lunches and special events for groups of 10-40 employees.
  • Answered 10-30 daily phone calls on multi-line phone system and transferred calls to appropriate team member.
  • Input data into Health Connect database system for all applicable customers and conducted follow-up on all cases recorded within 24 hours.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Generated revenue reports to present decision-makers with valuable data.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Implemented updated online collection procedures for payment, increasing on-time payments.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
  • Compiled revenue data and created reports and spreadsheets for use by Emergency department.
  • Managed clerical staff of 15-25 employees and reorganized training procedures to increase productivity.
  • Responded to customer issues quickly, provided immediate resolution, which improved customer retention by 90%.
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Kept tracking system.
  • Collaborated with Union
Education and Training
Baldwin Park Adult School | Baldwin Park, CASome College (No Degree) in Medical Assistant
  • Billing and Coding scholership Recipient
  • 3.0 GPA
  • Schedule appointments
  • Obtain blood pressure
  • Perform data entry
  • Measure and record vital signs
  • Clean exam room
  • Answer phone calls
Sierra Vista High School | Baldwin Park, CAHigh School Diploma06/1983
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Resume Overview

Companies Worked For:

  • Children's Hospital of Orange County
  • Kaiser Permanente

School Attended

  • Baldwin Park Adult School
  • Sierra Vista High School

Job Titles Held:

  • Trauma Registrar
  • Patient Care Coordinator
  • Monitor Technician
  • Clerical Secretary

Degrees

  • Some College (No Degree) in Medical Assistant
    High School Diploma

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