Trauma Registrar Resume Example
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TRAUMA REGISTRAR
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Skills
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Experience
Baylor Scott & White Health | Caldwell , TXTrauma Registrar01/2019 - Current
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Managed medical practice administrative needs to provide patient satisfaction.
- Digitized over 15 medical records and organized files in Cerner and Image Trend.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
Munson Medical Center | Manistee , MIPatient Care Coordinator08/2017 - 01/2019
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Improved patient outcomes through value-added services.
- Scheduled evaluations and procedures for patients.
- Managed logistics for patient intake and implementation of appropriate courses of treatment.
- Communicated with patients to ensure quality of care and develop care plans.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Communicated with patients with compassion while keeping medical information private.
- Participated in weekly meetings with department heads to discuss census information, admissions and discharges.
- Directed daily operations at facility caring for more than 10 individuals.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Solicited medical history information from patients to provide best and most effective medical advice.
Providence Health & Services | Bellevue , WAMonitor Technician01/2014 - 08/2017
- Documented findings manually and with recording devices such as EKG equipment, blood pressure monitor to update medical records.
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Resolved patient issues promptly, escalating more serious concerns to Charge Nurse for assistance.
- Compiled data from administered tests and produced reports for submission to Cerner.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Answered numerous calls with customer question
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Performed site evaluations, customer surveys and team audits.
- Leveraged Cerner to input and compile data gathered from various sources.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including calls to appropriate specialty and physicians.
- Maintained updated Cerner knowledge.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Documented findings manually and with recording devices.
Texas Children's Hospital | Missouri City , TXClerical Secretary01/2006 - 11/2014
- Improved office efficiency, managing client correspondence, record tracking and data communications.
- Kept tracking system information for program.
- Scheduled appointments for management teams and maintained updated calendar.
- Developed and implemented efficient filing systems and customer database protocols.
- Resolved employee and customer issues quickly and escalated critical problems to Emergency Director
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
- Worked with all departments and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
- Created PowerPoint presentations used for business development.
- Tracked expenses and documented records using Health Connect and Excel spreadsheet to improve financial flow.
- Maintained personnel records, including applications, performance reports, payroll records and medical files.
- Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Elevated customer satisfaction ratings by resolving issues for speedy resolution.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
- Automated office operations, as well as managed client correspondence, record tracking and data communications.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Answered phone calls by the 3rd ring and asked appropriate questions to determine which department or staff member could be of service.
- Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Supported management by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Worked professionally to handle all client, vendor and public guest requirements.
- Spearheaded special projects and efficiently carried out effective problem-solving.
- Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Guided administrative and professional staff through computer and software problems.
- Planned and executed corporate meetings, lunches and special events for groups of 10-40 employees.
- Answered 10-30 daily phone calls on multi-line phone system and transferred calls to appropriate team member.
- Input data into Health Connect database system for all applicable customers and conducted follow-up on all cases recorded within 24 hours.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Generated revenue reports to present decision-makers with valuable data.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
- Implemented updated online collection procedures for payment, increasing on-time payments.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Exceeded specific team goals by partnering with staff to share and implement best practices.
- Compiled revenue data and created reports and spreadsheets for use by Emergency department.
- Managed clerical staff of 15-25 employees and reorganized training procedures to increase productivity.
- Responded to customer issues quickly, provided immediate resolution, which improved customer retention by 90%.
- Attended meetings and took meticulous notes to disseminate to all participants.
- Kept tracking system.
- Collaborated with Union
Education and Training
Baldwin Park Adult School | CitySome College (No Degree) in Medical Assistant
- Billing and Coding scholership Recipient
- 3.0 GPA
- Schedule appointments
- Obtain blood pressure
- Perform data entry
- Measure and record vital signs
- Clean exam room
- Answer phone calls
Sierra Vista High School | City, StateHigh School Diploma06/1983
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School Attended
- Baldwin Park Adult School
- Sierra Vista High School
Job Titles Held:
- Trauma Registrar
- Patient Care Coordinator
- Monitor Technician
- Clerical Secretary
Degrees
- Some College (No Degree) in Medical Assistant
High School Diploma
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