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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Human Services Professional Experienced rehabilitation specialist seeking to leverage acquired academic knowledge and work experience to effectively utilize skills in a related Human Services position rehabilitation specialist with 5 years of experience coordinating daily operations by guiding interdisciplinary teams to orchestrate efficient and safe care. Veteran at monitoring performance metrics, enforcing regulations and solving problems through interactions with patients, families and staff. Talented at developing and driving marketing and outreach efforts to promote growth. Driven transitions facilitator with 5 years of experience coordinating daily operations by guiding interdisciplinary teams to orchestrate efficient and safe care. Proficient in diverse program services and the current employment market. Well-organized and hardworking planner looking for a challenging position.

Skills
  • Microsoft Office
  • Office routines and fundamental administrative procedures
  • Strong communication skills; orally and written
  • Exhibits good judgment; exemplary leadership abilities
  • Certified in DLA-20
  • 2
  • Administrative
  • Benefits
  • Budgeting
  • Strong communication skills
  • Clients
  • Customer service
  • Data entry
  • Email
  • Electronic mail
  • Filing
  • Forms
  • Leadership
  • Meetings
  • Microsoft Office
  • Office
  • Progress
  • Receiving
  • Scheduling
  • Telephone
  • Written
  • Outpatient services
  • Community outreach
  • Medical recordkeeping
  • Data management
  • Organization
  • Teambuilding
  • Friendly, positive attitude
  • Computer skills
  • Relationship building
Experience
Transitions Facilitator , 03/2020 - Current
City Of Hickory Hickory, NC,
  • Facilitated group patient support for transitional youth who are diagnosed with a mental illness.
  • Eliminated learning gaps and effectively instructed clients with a wide variety of innovative teaching aids and motivational and implementation strategies.
  • Offered guidance in group settings to address self-esteem and manage symptoms from mental illness.
  • Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.
  • Offered insight on available wellness programs and services that prove helpful to clients.
  • Implemented activities, events and programs that encouraged individuals to embrace healthier attitudes towards treatment.
  • Engaged with patients in private biofeedback sessions.
  • Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
  • Encouraged clients to express feelings and discuss what was happening at home and helped each person develop insight into personal lives and relationships
Rehabilitation Specialist, 01/2017 - 03/2020
Heartland Dental Danville, IL,
  • Monitored daily performance and patient outcomes to maintain quality assurance.
  • Responded to needs and concerns of residents and visitors.
  • Orchestrated adequate staffing and scheduling patterns to deliver cost-effective and quality care.
  • Directed and supported internal case management and client advocacy.
  • Collaborated with various healthcare professionals to plan rehabilitation programs.
  • Managed load of multiple cases on consistent basis.
  • Established long and short-term goals for therapeutic services to encourage patient progress.
  • Prepared patients for self-management and decision-making responsibilities.
  • Performed assessments to determine individual limitations and strengths.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Helped individuals address disabilities and put together career plans.
  • Documented and filed patient health reports and charts.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Front Desk Receptionist, 06/2016 - 01/2017
Arundel Lodge, Inc City, STATE,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to class rooms, including dining areas, gym, smoking area and conference room.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Monitored reservations to track incoming parties and special events.
  • Solved minor customer issues and escalated major problems immediately to Clinic manager.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Facilitated front desk operations for busy high-volume medical clinic.
Education and Training
Bachelor of Science: Sociology, Expected in 12/2021
-
Bowie State University - Bowie, MD
GPA:
Certifications
  • Certified Rehabilitation Counselor (CRC)

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Resume Overview

School Attended

  • Bowie State University

Job Titles Held:

  • Transitions Facilitator
  • Rehabilitation Specialist
  • Front Desk Receptionist

Degrees

  • Bachelor of Science

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