To obtain a position with the ability to improve and demonstrate my skills, seeking a new opportunity to implement the experience and knowledge obtained in the past years. Ability to retrieve Course Histories, Test Scores, Student Information Sheets, and Transcripts. Experience working with the Apache Main Frame and the different screens, menus and submenus. Hobbies Being with family and friends; dancing; exercising; listening to music; navigating in the internet; watching movies and/or being around people in general. Summary of qualifications 2006 - Present City of El Paso El Paso, TX. Transit Planner Over two years of experience in transit planning performing professional transit planning of routes and schedules. Excellent knowledge of City geography, coach operations, transit planning practices and procedures. Knowledge of transit operations, and statistical and mathematical concepts applicable to planning and research work. Extensive knowledge of scheduling functions and their relationship to service planning Good knowledge of data gathering and research methods and techniques Good knowledge of computer hardware and software pertinent to transit scheduling. Good knowledge of supervisory techniques Excellent customer service skills, relationship with coworkers and public in general. 1998-Present City Of El Paso El Paso, TX. Mass Transit Information Clerk I Over 11 years experience in Customer Service. Ability to handle daily stress of the job and to maintain composure when dealing with irate customers. Good in accepting Responsibility, Directions and/or Constructive Criticism. Good knowledge of Safety procedures to follow when dealing with customer/employee's accident reports Excellent knowledge of Sun Metro Bus Routes and Schedules. Good knowledge of Sun Metro Policies and Services, and Coach capacities. Good knowledge of the City of El Paso geography. Over seven years of experience in Mass Transit. Excellent Personal Relations Computer skills and ability to learn new programs as needed for the job being performed. Ability to compute arithmetical computations. Always willing to assist other co-workers/departments with different tasks. 1994 - 1998 El Paso Community College El Paso, TX. Clerk II/ Registrar's Clerk I Developed the Decision-making skills, especially in short time frames. Ability to organize different type of events: walking registration, faculty and employee appreciation day, faculty symposiums, "Semana Cultural" (Cultural week among students of different ethnicity), and others. Ability to deal with a large amount of instructors and their different needs. Experience dealing with large amount of students Experience working with the public and with others. Experience using different Computer Programs. Excellent working relationship with co-workers. Ability to learn/take responsibility of new tasks.
01/2006 to Current
Transit PlannerEl Paso, TX.
Responsible for the coordination of transit scheduling functions such as drivers' sign-ups formulation and implementation, transit planning of routes and schedules and the overall bus system improvements.
Responsible for overseeing the scheduler writer's job performance and duties.
Coordination and supervision of special research projects to attain information needed for the preparation and implementation of service modifications.
Assist, coordinate and monitor different Service Improvement Surveys, Public Meetings as well as the Long Range Service Plan.
Continuously review bus system for possible improvement.
Responsible for the coordination and maintaining accurate NTD weekly surveys.
Assist the Planning Coordinator with the NTD reporting at the end of the fiscal year.
Responsible for maintaining accurate databases for the monthly ridership reports of the contracted routes as well as the monthly missed service report.
Responsible for overseeing bus stops, bus shelters, new routes and/or schedules changes, relocations, and/or new installation and the work orders related to them.
Receive and address citizens and passengers' complaints, suggestions and/or commendations involving fixed routes, bus stops and bus shelters.
Coordinate, monitor and assist in the organization of special City events such as Dia de los Muertos, Culture Cruise, Sun Bowl, Utep Miner games, Welcome Home Heroes Parade, Bus Roadeos, Media interviews promoting our services in Spanish, TTA Conference hosted by Sun Metro, Dia de los ni�os, Generation 2000, and others.
Translate most of the written material available for the public Attended different workshops and trainings such as: Arc Map/ GIS training, Leadership Styles Workshop, TRAPEZE and BLOCKBUSTER training.
Currently attending the Professional Development Training for High Performance Organization Leadership Program offered by the City of El Paso and UTEP for credit hours towards master degree in Public Administration.
Responsible for attending different meetings representing the Planning Department and/or Sun Metro as needed.
Currently attending the Urban and Regional Planning Certification Program at UTEP.
01/1998 to 01/2006
Mass Transit Information Clerk IEl Paso, TX.
Assist the Marketing Department in the organization of special events such as radio show promoting our services in Spanish, Texas Transportation Association Conference hosted by Sun Metro, Dia de los ni�os, Generation 2000, and others.
Occasionally, assist the Accounting Department in the issuance of Sun Metro identifications at EPCC and UTEP.
Assist Sun Metro Safety Department with the Customer Incident Reports and occasionally, with their research.
Assist Sun Metro Planning Department with the revision of route maps, schedules tables as well as proofreading schedule books Maintain and up-date Route Bus Stop Book using Microsoft Word and Excel, and, individual Schedule Route Book, Head Way Book, Street Guide Book, and El Paso Street Map Book as the bus routes and times change.
Receive, log and dispense citizens and passengers' complaints, accident reports, suggestions and/or commendations involving fixed routes and the Lift program.
Responsible for providing route and routing information to the public and personnel, telephonically and in person.
Performance of some supervisor's duties such as: Order bus schedules and office supplies; E-mail weekly department's clerks time sheets for payroll purposes; record BCMS reports and Telephone Log sheets.
Keep record of Customer Service Reports and their current status.
Training of new employees as well as cross training among permanent employees to maintain all aspects of the office up-to-date.
Create and elaborate office forms such as: Phone Log Sheets, Lost and Found Items Log Sheets, and Customer Service Reports Log Sheets.
Often, help other departments with translations of different documents; issuance of Sun Metro Id's in other locations other than Sun Metro Office; and occasionally, perform runner duties that include mail run, filling schedules racks, and run errands when runner is unavailable.
Responsible for lost and found inquires and items left on Fixed Routes as well as on Lift units.
Assist Sun Metro Safety Department with the preparation of schedule packets needed for new trainees.
Keep Files of all Office Documents and Forms.
01/1996 to 01/1998
Clerk II Assistant CoordinatorEL Paso Community College － El Paso, TX.
for the Children's Program including duties as assigning classrooms and instructors; class cancellation/addition as needed and accommodation of students in other classes; assisting instructors as well as parents with concerns as these would arise.
Assist parents/faculty with concerns about the Children's Programs.
Oversee classrooms and facilities before, during, and after children's program scheduled hours.
Performed oral presentations about our programs in different universities in Ciudad Juarez.
Responsible for creating/preparing Schedule Revision Forms (SRF) for change/cancellation/addition of classes; Faculty Assignment/Action Forms; Substitute Faculty/Action Forms, Part-time Payroll Adjustments, and creation of Certificates of Completion.
Responsible for providing instructors with Rosters, Final Rosters, Missing Grade Forms and Change of Grade Forms, and the processing of such forms.
Responsible for providing general information about the different programs offered and the registration process to new students and general public, in person and over the phone.
Responsible for preparing Memos, Office documents and other written material.
Data entry using Apache menu.
Assisting with Placement Test during registration period.
Assisting Director/Instructors with office related work/paperwork.
Other duties including: answering phones, responding to client's inquiries, directing students to the appropriate offices; ordering, receiving, and distributing office material and equipment.
01/1994 to 01/1996
ClerkEl Paso Community College － El Paso, TX.
Work-study/Part-time, Registrar's Office Assist the Registrar's office in the organization of student walking registration process.
Assist new student through the admission/registration process.
Responsible for handling general information to students and public in person and/or by phone.
Respond to questions and refer students and/or public to the appropriate department.
Responsible for processing add/drops for credit courses during the registration period.
Assist students with the following forms: Change of Major/ Name/Address/Social Security number/Date of Birth and Transcript requests.
Responsible for providing instructors with forms such as: FERPA (rosters), Academic Reinstatements, Student Drop Slips, Chance of Grade Slips, Grade Scanners Sheets, and general information.
Education and Training
Paso El Paso. TX.
Urban and Regional Planning Certification ProgramUniversity of Texas
Degree of Bachelor of Science: Business AdministrationUniversity of Phoenix Santa － Teresa, NM.Business Administration
Associate's Degree: Business AdministrationEl Paso Community College － El Paso, TX.Business Administration
Associate of Science Degree: MathematicsEl Paso Community College － El Paso, TX.Mathematics
Paso El Paso. TX.
Urban and Regional Planning Certification Program Degree of Bachelor of Science : Business Administration Associate's Degree : Business Administration Bachelor's Degree Associate of Science Degree : Mathematics Bachelor's Degree : Industrial Engineering
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