LiveCareer-Resume

transit bus operator resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Reliable and Punctual
  • Dependable and Trustworthy
  • Calm Under Pressure
  • Situational Awareness
  • Passenger Service and Safety
  • Elderly and Disabled Assistance
  • Traffic Laws and Regulations
  • Commercial Drivers License CDL
Education and Training
Expected in 06/1990 to to GED | Loma Vista Adult Ed, Concord, CA, GPA:
Experience
07/2018 to Current Transit Bus Operator First Transit | Glen Carbon, IL,
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Reported delays or accidents.
  • Deescalated verbal altercations and fights between passengers.
  • Completed appropriate inspection paperwork and reported results to supervisors.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Utilized lifts and ramps to help handicapped passengers board the bus.
  • Collected fares and provided route updates and schedule information.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Used GPS navigation to follow routes and avoid potential construction or traffic delays.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
06/2016 to 08/2018 Head Cashier Petco | Carlsbad, CA,
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained work area and kept cash drawer organized.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Helped with purchases and signed customers up for rewards program.
  • Helped customers find specific products, answered questions and offered product advice.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Counted and balanced cashier drawers.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
06/2007 to 06/2016 Service Desk Associate, Head Cashier, Appliances The Home Depot Store | City, STATE,
  • Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
  • Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
  • Resolved issues on initial call 60% of time using internal knowledge base, troubleshooting skills, experience and team resources.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
  • Maintained department and showroom with neat and orderly displays.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
  • Greeted customers entering appliance showroom proactively and courteously.
  • Helped with purchases and signed customers up for rewards program.

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Resume Overview

School Attended

  • Loma Vista Adult Ed

Job Titles Held:

  • Transit Bus Operator
  • Head Cashier
  • Service Desk Associate, Head Cashier, Appliances

Degrees

  • GED

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