Detail-orientedin Customer Servicewith extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Well versed in customer care who is successful in achieving sales goals, while maintaining high levels of customer satisfaction.
Cash handling expertise
Advanced clerical knowledge
Rapid 10-key data entry
Credit card transactions
POS systems knowledge
35 WPM typing speed
Attention to detail
Customer service expert
Motivated team player
Strong communication skills
Active listening skills
to 10/2016 Doctor Beauty Choice LLC – Lakewood,
Supervised household staff, contractors and vendors.
Led staff and vendors in providing a high level of service for owner and guests.
Maintained entire family's schedule and organized events.
Oversaw the daily activities of clients' household while they were traveling.
Handled all incoming information requests for several busy executives.
Maintained and managed their home. Cleaning when necessary.
to 05/2016 First Transist / RTD – Commerce City,
Safety First Attitude.
Inspected the truck for defects and safe operating condition before, during and after trips.
Demonstrated ability to conduct a Pre trip and Post trips inspections of assigned vehicle.
Hands on experience in using established routes and designated bus stops.
Well versed in using emergency evacuation drills.
Reported all accidents, damage and malfunctions involving company equipment to management.
Established and maintained excellent customer relationships.
Call Center Representative06/2002
to 12/2002 Alpine Access – Denver,
Inbound sales calls for 1800 flowers.com.
Transferred in bound sales overflow and helped customers with on line sales orders.
Offered excellent customer service.
Assisted customers with product details,technical issues with websiteand offered assistance with deescalate any issues.
Preformed basic account maintenance activities, including account receivable duties.
Meeting quality assurance requirements and other key performance metrics.
to 06/2002 Foleys Department Store – Dallas,
Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.
Stocked and replenished merchandise according to store merchandising layouts.
Alerted customers to upcoming sales events and promotions.
Trained2 new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
GED: May 2010Front Range Community College-