LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Transcriptionist
Please provide a type of job or location to search!
SEARCH

Transcriptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TC
TRANSCRIPTIONIST
Professional Summary

Self-motivated federal government professional with over 14 years experience in management, customer service, and office support with a background in accounting and finance. Extensive knowledge of Microsoft Word, Microsoft Excel, and Outlook. Skilled in supporting program needs and managing projects with little oversight. Accustomed to juggling multiple tasks and working under pressure. Team player with lengthy experience meeting deadlines, shifting priorities, and following government policies and rules of discretion. Thorough and precise with exceptional writing skills. Recognized consistently for performance excellence and contributions to success in government.

Skills
  • MS Office
  • Accounting familiarity
  • Project planning
  • Business operations
  • Report writing
  • Database management
  • Spreadsheet management
  • Typing 60 wpm
  • Research
  • Customer service
Education
Bachelor of Arts | Journalism, French Language And LiteratureUniversity of Maryland, College Park, MD
Experience
06/2015 to CurrentTranscriptionistCarney Media, LLC | Holtsville, New York
  • Convert audio and video recordings to typed documents
  • Correctly include speaker identification tags and timestamps
  • Perform online research and fact-checking of client information and terminology to create a perfect transcript
  • Follow individual set of style guidelines established by each company or client
  • Edit projects completed by other transcribers that do not pass Quality Review
  • Maintain strict confidentiality and uphold privacy practices for all clients
01/2019 to 02/2020Passport Acceptance Agent/Services Associate United States Postal Service 58 Hrs/wk | Greenwich, CT
  • Received and examined applications and supporting government-issued verification for the issuance, amendment, and replacement of passports presented by applicants or representatives
  • Approved acceptance of completed application package and payment to be forwarded to Department of State
  • Administered "Penalties of Perjury" declaration to applicants.
  • Took passport photos ensuring they meet Dept of State security acceptance guidelines
  • Sold and collected payment for products such as stamps, prepaid envelopes, calculated postage, mailing supplies, and money orders
  • Obtained signatures from recipients of registered or special delivery mail, and post office boxes
  • Reconciled cash drawers at the start and end of each shift
  • Complete forms regarding refund of services, Customs Declarations, or special services such as registered or certified mail
  • Responded to complaints regarding mail theft, delivery problems, and loss or damage mail, by filling out forms or making appropriate referrals for investigation
06/2016 to 10/2016Immigration Services Assistant GS 1802-06U. S. Citizenship & Immigration Services 40 Hrs/wk | Holtsville, NY
  • Reviewed immigration claims by verifying customer identity and confirming release of information to appropriate person and/or authorized individual only
  • Used InfoPass, an Internet-based application, to schedule, cancel, and track appointments for customers
  • Improved customer service by performing pre-screening to identify their issue and reduce need for further assistance from Immigration Officer
  • Provided citizenship claim information at Customer Service window to customers explaining benefits of citizenship, processing time frames, ceremony questions, immigration claim status and other claim information
  • Accompanied Immigration Officer to court to assist with Naturalization Oath Ceremony by validating immigration documents, reviewing candidates' notice (N-445) to verify information,
    asking interview questions, and reporting discrepancies to Immigration Officer for further review
  • Confirmed receipt of all lawful permanent resident cards, employment authorization cards, and USCIS-issued travel documents. Secured all documents throughout ceremony
  • Used Computer Linked Application Information Management System (CLAIMS) 4, the USCIS system used to track and process naturalization applications to complete The Ceremony Report in order to verify those who had been naturalized for that day
  • Operated Over the Counter Channel (OTCnet) application to electronically scan and transmit checks to the Federal Reserve Bank for deposit and managed and reported all check and cash fee payment details
  • Used Exam Fee Receipting System (EFRS), an online application, to process and reconcile credit card transaction fee payments collected from customers
  • Utilized National File Tracking System (NFTS) to locate, log in, and update location information of applicant files
  • Used NFTS Report Tab to create weekly team report to conduct audit of claim files
  • Responded to written customer service inquiries using Service Request Management Tool (SRMT) to create and edit responses to written customer service inquiries
  • Compiled data from Central Index System (CIS) for issues that would hinder acceptance of applications such as pending applications, pending deportation hearings, or exclusion hearings to provide to Immigration Officers
  • Reviewed materials to determine if such material should be consolidated, archived, or purged
01/2000 to 06/2016Lead Tax Examiner GS 592-09Internal Revenue Service 40 Hrs/wk | Holtsville, New York
  • Maintained inventory management and administrative functions for 14 employees
  • Assigned cases and inventory to employees based on number of cases, staff available, and determination of priority cases
  • Maintained case inventory database
  • Responded to taxpayer questions and resolved issues concerning overdue balances, unfiled taxes, missing refunds, and refund discrepancies. Used interview techniques to handle delicate situations such as customers who are angry, suicidal, or evasive
  • Used Integrated Data Retrieval System (IDRS) to process tax payments, calculate corrected refund amounts, locate missing payments and input installment agreements
  • Used Automated Offer In Compromise System (AOIC) to research, negotiate, input and update Offer In Compromise status.
  • Researched and Evaluated Form 433-F, Financial Statement to determine taxpayers, ability to pay
  • Requested appropriate information and documentation from taxpayers to support their claim via telephone, fax or writing
  • Developed team communications and information for weekly Team meetings and monthly Department meetings
  • Contacted necessary staff to reserve rooms for scheduling a variety of meetings, training and engagements
  • Produced briefs, located records and organized documentation to support court cases
  • Controlled daily, weekly, and monthly Inventory reports using MS Excel
  • Acted as Department Liaison; receiving and guiding visitors to the department's supervisors' offices; functioning as the representative of the department by receiving, briefing, and directing visitors to the appropriate staff members or location
  • Maintained document control system including work instructions, procedures and associated databases
  • Assisted in continuous improvement activities while developing and maintaining resulting documents
  • Developedand edited template letters and paragraphs with changes in Agency's policies or new developments
  • Built and updated diverse documents, charts, tables and mail merges using various programs
  • Participated in quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Maintained Team spreadsheet to track employees' shifts, leave, credit hours, overtime and Alternate Work Schedule (AWS) hours
  • Managed time and attendance database and ensured correct input of information, resolved errors, and validated records within the required timeframe
  • Requested case files from other IRS offices for further investigation or verification and logged them into an electronic tracking system before returning them back to shelves or forwarding them, as necessary
  • Managed file archival and information retrievals
  • Prepared documents, such as case summaries, employee evaluations, and statements of work
  • Created and edited student manual and training guide for program
  • Collaborated with Headquarters to revise Standard Operating Procedures and section of Internal Revenue Manual
  • Created and tracked monthly Fraud report
  • Conducted annual Continued Professional Education (CPE) training and On The Job training for employees new to the team
  • Performed weekly technical reviews on employees' case actions and time management
  • Submitted work orders to correct any issues that violate IRS physical security program policies
Accomplishments

    Honors & Awards

  • 06/2019 USPS Customer Service Award
  • 09/2014 IRS Performance Award
  • 09/2013 IRS Performance Award
  • 09/2012 IRS Performance Award
  • 09/2011 IRS Performance Award
  • 05/2010 IRS Manager's Award
Relevant Coursework

Description

FY20 Protecting Payment Cardholder Industry (PCI): Retail Dec 2019

FY19 CyberSafe Fundamentals Dec 2018

FY19 Marketing International Mail June 2019

FY19 Bank Secrecy Act Suspicious Transaction Recognition April 2019

Protecting Payment Cardholder Data April 2019

Sales & Services Associate Exam March 2019

Sales & Services Academy March 2019

Completed SKILLSOFT Business courses:

SKSBS Writing a Business Case Course # 27404 June 2012

SKSBS Managing Project Human Resources Course #29259 March 2012

SKSBS Planning Project Human Resources Course # 29234 March 2012

SKSBS Human Resources Planning and Analysis Course # 12543 September 2010

Certificates

Type: Dept of State Passport Agent Application Training DateIssued: May 2019 Issued By: TheDepartment of State

Type: Excel: Pivot Tables for Beginners Date Issued: February 2020 Issued By: Project Management Institute

Type: Excel Essential Training (Office 365) Date Issued: February 2020 Issued By: Project Management Institute

Type: Learning Excel Desktop (Office 365) Date Issued: February 2020 Issued By: Project Management Institute

Type: Excel: Introduction to Formulas and Functions DateIssued: June 2020 Issued By: Project Management Institute

Type: Certificate in MSWord, MSExcel, PowerPoint DateIssued: January 1999 IssuedBy: Career Center New York

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Carney Media, LLC
  • United States Postal Service 58 Hrs/wk
  • U. S. Citizenship & Immigration Services 40 Hrs/wk
  • Internal Revenue Service 40 Hrs/wk

School Attended

  • University of Maryland

Job Titles Held:

  • Transcriptionist
  • Passport Acceptance Agent/Services Associate
  • Immigration Services Assistant GS 1802-06
  • Lead Tax Examiner GS 592-09

Degrees

  • Bachelor of Arts | Journalism, French Language And Literature

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Transcriptionist-resume-sample

Transcriptionist

REV

Colorado Springs, Colorado

Transcriptionist-resume-sample

Transcriptionist

Greenwich, Connecticut

Transcriptionist-resume-sample

Transcriptionist

Appen

Clermont, Florida

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.