LiveCareer-Resume

transcriptionist resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Remote Transcriptionist offering 2 year history of efficient and accurate transcription. In-depth knowledge of FDCPA and HIPAA laws with a commitment to meeting stringent deadlines. Detail-oriented and meticulous with proven track record of strong communication, effective collaboration, and attention to detail.

Skills
  • Speech recognition technology
  • Strategic Planning
  • Negotiation skills
  • Operations support
  • Credit card processing
  • Order fulfillment
  • Multi-line phone talent
  • Money handling abilities
  • Technical Support
  • Accurate payment posting
  • Record Management
  • Account management
  • Investigation and resolution skills
  • In depth understanding and compliance with FDCPA law
  • Familiarity with ADP enterprise software
  • Data Entry






Work History
09/2018 to Current Transcriptionist Celligent | Spartanburg, SC,
  • Maintained accuracy rate for spelling and content.
  • Edited drafts created from speech recognition software.
  • Checked completed work for proper spelling, grammar, punctuation and format.
  • Listened to recorded dictation and transcribed information.
  • Translated abbreviations and jargon into long form during transcription process.
  • Met all confidentiality guidelines as directed by company.
  • Transcribed sensitive documents with complete confidentiality.
  • Maintained personal project time management remotely.
05/2019 to 07/2020 Grocery Delivery Driver Shipt | South Portland, ME,
  • Loaded truck and properly secured items to prevent damage for over Number deliveries.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Accurately recorded delivery, payment and route information using Software.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by Number%.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained clean and orderly appearance while on shift.
  • Followed all company policies and procedures during shift.
07/2017 to 09/2017 Account Management Specialist Publicis Groupe | Seattle, WA,

Performed targeted collections on past due accounts aged over 120 days.

  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Conducted credit checks and client research to find relevant information to account deficit.
  • Followed FDCPA law when collecting debt.
  • Negotiated payments and settlements as last resort of collect payment on outstanding debt.
03/2017 to 06/2017 Customer Representative Fifth Wall | Lehi, UT,

Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.

  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Reviewed and applied changes to customer account profiles on company software.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Obtained signatures for financial documents and invoices.
  • Maintained financial accounts by processing customer adjustments.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Education
Expected in 05/2014 to to High School Diploma | Core Studies ‘Aiea High School, ‘Aiea, HI, GPA:
Expected in to to None | Accounting Leeward Community College, Pearl City, HI GPA:

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Resume Overview

School Attended

  • ‘Aiea High School
  • Leeward Community College

Job Titles Held:

  • Transcriptionist
  • Grocery Delivery Driver
  • Account Management Specialist
  • Customer Representative

Degrees

  • High School Diploma
  • None

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