Transcriptionist Resume Example

• Loaded truck and properly secured items to prevent damage for over Number deliveries.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
• Fostered positive working relationships with customers by responding to questions and concerns.
• Completed on-time deliveries by choosing best and most efficient routes.
• Kept detailed records of sales, payments and completed or in-progress deliveries.
• Accurately recorded delivery, payment and route information using Software.
• Recorded each delivery using proper paperwork before leaving warehouse.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Updated routes based on weather and road conditions in real time to decrease delivery times by Number%.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained clean and orderly appearance while on shift.
• Followed all company policies and procedures during shift.

Performed targeted collections on past due accounts aged over 120 days.

• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
• Conducted credit checks and client research to find relevant information to account deficit.
• Followed FDCPA law when collecting debt.
• Negotiated payments and settlements as last resort of collect payment on outstanding debt.

Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
• Reviewed and applied changes to customer account profiles on company software.
• Fielded customer questions regarding available merchandise, sales, currentprices and upcoming company changes.
• Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Monitored phone, fax and electronic database systems for incoming customer inquiries.
• Obtained signatures for financial documents and invoices.
• Maintained financial accounts by processing customer adjustments.
• Provided primary customer support to internal and external customers in fast-paced environment.