SEARCH

Transcriptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TT
TRANSCRIPTIONIST
Professional Summary
Skills
  • Data Entry
  • Editing
  • Close attention to detail
  • Composed and professional demeanor
  • Document accuracy
  • Resourceful and reliable worker
  • Strategic decision-making
  • Typing speed 80 WPM
  • Proficient in Microsoft Word, PowerPoint and Excel.
Work History
01/2016 to CurrentTranscriptionistAppen | Clermont, FL
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Transcribed sensitive documents with complete confidentiality.
  • Corrected grammar, spelling and syntax mistakes.
  • Edited drafts created from speech recognition software.
  • Determined information to be included in reports.
  • Maintained 85% accuracy rate for spelling and content.
  • Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
  • Performed freelance work with flexibility to meet employer-set deadlines.
  • Reviewed documentation for compliance with requirements and accuracy of information.
10/2018 to 01/2020ShopperShipt | Ocoee, FL
  • Confirmed all selected items were in excellent condition with intact packages.
  • Selected best-quality perishable items such as meat and produce.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Consulted with customers on food selections and custom order requests.
  • Demonstrated speed and accuracy in order item selection.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Scanned each item's barcode before item's removal from shelf.
  • Verified each item matched order sheet's description.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maximized efficiency by scanning items quickly and completing as many as 4 orders per hour.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Loaded and unloaded orders at customer's homes or locations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reported all order discrepancies to team leader or other manager.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Totaled completed order, and provided required documentation for order payment.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
05/2016 to 02/2018At Home Customer Service RepresentativeHilton Worldwide | Ocoee, FL
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended vacation packages to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Maintained accurate directory of all personnel and phone extensions.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Supported customers by managing countless calls per day efficiently while maintaining professionalism and upbeat tone.
  • Connected callers with appropriate professional, department or business.
03/2011 to 04/2014Administrative AssistantCF Buick | Orlando, FL
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Offered departmental administrative support.
  • Maintained staff directory and company policy handbook for human resources department.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Master of Science | Forensic ScienceSaint Leo University, Saint Leo, Florida
06/2016Bachelor of Science | Forensic ScienceAmerican InterContinental University, Schaumburg, IL
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Appen
  • Shipt
  • Hilton Worldwide
  • CF Buick

School Attended

  • Saint Leo University
  • American InterContinental University

Job Titles Held:

  • Transcriptionist
  • Shopper
  • At Home Customer Service Representative
  • Administrative Assistant

Degrees

  • Master of Science | Forensic Science
    06/2016 Bachelor of Science | Forensic Science

Similar Resumes

View All
Transcriptionist-resume-sample

Transcriptionist

REV

Colorado Springs, Colorado