transcript evaluator resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated, personable professional with experience in student and customer service. Detailed individual with ability to work in a group setting or independently. Can take the role of either a leader or follower with a willingness to learn and a talent for quickly mastering technology.

Proven history of producing accurate, timely quality work and able to maintain objectivity under pressure. Thrive in deadline-driven environments while taking initiative when needed.

  • Organized and detailed
  • Records Management
  • Time Management
  • Multi-Tasking
  • Problem Solving
  • Web-based reporting tools
  • Data management familiarity
  • Process improvements
  • Bilingual: Spanish
  • Service Oriented 
  • Works well under pressure
  • Dedicated team player
Work History
03/2014 to Current
Transcript Evaluator Zoetis Buellton, CA,

*Receive and process incoming student transcripts.
*Assign proper course credit to matching equivalencies and accurately analyze values for classes.
*Answer student registration questions that involve transferring from other colleges or universities.
*Develop and maintain a library of materials & training manuals. 
*Produce monthly reports indicating evaluation totals
*Enter data into database in an accurate and timely manner

04/2012 to 03/2014
Operations Support Coordinator New Mexico Junior College Hobbs, NM,

*Direct incoming calls, provide information to each caller, and refer calls to appropriate advisor once initial screening has been conducted.
*Create, submit, and review transcripts through evaluations for course exemptions and transfer credits.
*Support staff with outreach to students, scheduling appointments, new student recruitment, preparing activity reports for management, and completing Initial Financial Aid contact with new students.
*Manage administrative tasks such as effectively using Central Check-In system to assist with the organization and tracking of student traffic, appropriately documenting all student interactions and communicating policies and procedures to current and prospective students.
Administer admissions assessments and proficiency examinations, record scores and advise student of initial course placement.
*Audit student records to ensure degree requirements are met, create withdrawal forms and provide guidance to current students.
*Drive performance by organizing operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
*Keep management informed by reviewing, summarizing, and analyzing results and then identifying trends and recommending process improvements.
*Design and implement office policies by establishing standards and procedures; measure results against established standards and then make necessary adjustments.
*Provide support to students through transcript requests, assisting with registration, responding to questions, resolving concerns, as necessary, and obtaining Official Proof of Graduation for new and continuing students.

05/2008 to 04/2012
Document Center Coordinator Rr Donnelley & Sons White Plains, MD,

*Created and implemented procedures for effective workflow in various campus departments.
*Advised student on degree programs and curriculum requirements
*Performed cataloging of print and non-print materials consistent with organizational policies.
*Responsible for print and copy jobs both large and small for the Houston Metro including registration forms and applications to ensure all printed material was in compliance.
*Maintained financial records for Copy Center revenue, purchases, and supply orders. Budgeted for Copy Center expenditures and income and assisted with various department budgeting.
*Supervised 5 Student Assistants for Houston Copy Center and Houston Campus Library.
*Created and conducted orientation sessions and presentations to new students.
*Coordinated projects within the department, tracked major developments and deadlines to ensure progress and successful completion of projects.
*Coordinated, implemented, and improved overall administrative and operational practices and procedures within the department. 

2008 to 06/2008
Client Services Specialist Geo Group Inc. Casper, WY,
*Interviewed patients to gather key information and complete their medical history in order to process breathing equipment requests.
*Assessed patient situation and dispatched emergency technicians to patients’ homes as needed.
*Released information to persons or agencies according to regulations. Scheduled and confirmed patient diagnostic appointments, assisted respiratory technician with out-patient calls, and monitored treatment visits to MD Anderson.
*Retrieved patient medical records for physicians, technicians, or other medical personnel.
*Assisted with archiving and purging of medical records in compliance with HIPPA and state regulations.
*Answered multi-line telephones, directed calls to appropriate parties, and documented phone orders from patients.
*Performed general office duties such as inventorying and ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
03/2005 to 2008
Library Assistant DeVry University City, STATE,
*Created records in cataloging system and organized books according to Library of Congress cataloging system       
*Instructed staff and students in the use and operation of networked computers, software, and related resources.    
*Developed training presentations on current software to distribute to other libraries
*Assisted in the acquisition and preparation of library materials. 
Expected in 2013
MBA: Public Administration/Business Information Systems
Keller Graduate School of Management - San Antonio, TX

Expected in 2008
Bachelor of Science: Business Information Systems
DeVry University - Houston, TX

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • DeVry University

Job Titles Held:

  • Transcript Evaluator
  • Operations Support Coordinator
  • Document Center Coordinator
  • Client Services Specialist
  • Library Assistant


  • MBA
  • Bachelor of Science

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