Motivated, personable professional with experience in student and customer service. Detailed individual with ability to work in a group setting or independently. Can take the role of either a leader or follower with a willingness to learn and a talent for quickly mastering technology.
Proven history of producing accurate, timely quality work and able to maintain objectivity under pressure. Thrive in deadline-driven environments while taking initiative when needed.
*Receive and process incoming student transcripts.
*Assign proper course credit to matching equivalencies and accurately analyze values for classes.
*Answer student registration questions that involve transferring from other colleges or universities.
*Develop and maintain a library of materials & training manuals.
*Produce monthly reports indicating evaluation totals
*Enter data into database in an accurate and timely manner
*Direct incoming calls, provide information to each caller,
and refer calls to appropriate advisor once initial screening has been
*Create, submit, and review transcripts through evaluations for course exemptions and transfer credits.
*Support staff with outreach to students, scheduling appointments, new student recruitment, preparing activity reports for management, and completing Initial Financial Aid contact with new students.
*Manage administrative tasks such as effectively using Central Check-In system to assist with the organization and tracking of student traffic, appropriately documenting all student interactions and communicating policies and procedures to current and prospective students.
Administer admissions assessments and proficiency examinations, record scores and advise student of initial course placement.
*Audit student records to ensure degree requirements are met, create withdrawal forms and provide guidance to current students.
*Drive performance by organizing operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
*Keep management informed by reviewing, summarizing, and analyzing results and then identifying trends and recommending process improvements.
*Design and implement office policies by establishing standards and procedures; measure results against established standards and then make necessary adjustments.
*Provide support to students through transcript requests, assisting with registration, responding to questions, resolving concerns, as necessary, and obtaining Official Proof of Graduation for new and continuing students.
and implemented procedures for effective workflow in various campus
*Advised student on degree programs and curriculum requirements
*Performed cataloging of print and non-print materials consistent with organizational policies.
*Responsible for print and copy jobs both large and small for the Houston Metro including registration forms and applications to ensure all printed material was in compliance.
*Maintained financial records for Copy Center revenue, purchases, and supply orders. Budgeted for Copy Center expenditures and income and assisted with various department budgeting.
*Supervised 5 Student Assistants for Houston Copy Center and Houston Campus Library.
*Created and conducted orientation sessions and presentations to new students.
*Coordinated projects within the department, tracked major developments and deadlines to ensure progress and successful completion of projects.
*Coordinated, implemented, and improved overall administrative and operational practices and procedures within the department.
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