Transcript Evaluation Coordinator/Graduate Studies Coordinator Resume Example
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TRANSCRIPT EVALUATION COORDINATOR/GRADUATE STUDIES COORDINATOR
Highlights
| ;; Computer skills include aptitude using Banner; eCollege, Jenzebar, SCAN; Blackboard; Crystal Reports; Argos; Microsoft Office; VA Once System; as well as essential computer programs and browsers. |
Experience
Transcript Evaluation Coordinator/Graduate Studies Coordinator10/2010 to CurrentQualcommAustin , TX
- Serve as the transfer evaluation coordinator for all New England College transfer students, creating initial transfer credit evaluations and updating their transcript records in Banner.
- Advised, coached, and motivated students to achieve their academic goals from registration to graduation.
- Results: Evaluate and complete transfer credit evaluations for new and potential students with accordance to NEC transfer policies in a timely manner.
- Advise students on their transfer credits, answering all questions, including assistance in choosing the best program to complete their degree, playing a key role in the recruitment process.
- Identified the need and initiated a systematic process for re-enrolling inactive students, resulting in a 50% response rate.
- Advised, coached, and motivated Graduate and online undergraduate students to achieve their academic goals.
- Assisted in developing efficiency-enhancing workflow/process improvements to accommodate increasing responsibilities.
- Processed Registrar functions, including degree audits, grade processing, course creations, and degree conferrals.
- Recognized student needs to offer additional courses each term, generating revenue from a 3% enrollment increase.
- Developed and implemented a process for student retention, resulting in a 60% decrease of withdrawals per year.
- Assisted with organizing initiative to increase student satisfaction by 10%, as measured by student surveys.
Senior Customer Service Specialist04/2010 to 10/2010United Healthcare/Oxford Health PlansCity , STATE
- Provided superior quality customer service and problem resolution for external Insurance Brokers and personal line customers.
- Results: Effectually adapted procedures, processes, and techniques to meet more complex position requirements, including updating customers on new Federal mandates and health insurance regulations.
- Informed and educated customers on billing/invoicing procedures, and assisting with their online account access.
- Collaborated with billing and eligibility department representatives to resolve complex customer service inquiries, including follow-up on customer requests as necessary.
- Consistently met established productivity goals and quality standards resulting in positive weekly reviews.
Registrar's Assistant/ Graduate Program Administrator/Recruiter10/2008 to 04/2010Deborah J. Wainer Franklin Pierce UniversityCity , STATE
- Managed daily operations in the Graduate and Professional studies office, including administrative support to the Assistant Dean and the Registrar.
- Results: Accurately processed transfer credit evaluations, degree audits, and degree conferrals for new and current students.
- Productively recruited for all graduate programs utilizing various aspects of marketing, including follow-up inquiry calls, mailings, and process emails for retention, resulting in a 40% increase in enrollments.
- Maintained the accuracy of database with student inquiries, current student records, faculty texts, class schedules, along with preparing weekly and monthly enrollment reports.
- Communicated daily with students, parents, and faculty, resolving all issues with a timely approach, as well as advising students on completion of their degree requirements.
- Commendably assisted the Registrar in decreasing process time with degree conferrals and all aspects of the diploma process.
- Chosen by the Assistant Dean to assist with generating weekly enrollment reports and acceptance letters.
- Saved the graduate program thousands of dollars in fees, and improved response-rates of direct marketing campaigns by processing outsourced mass-mailing functions in-house.
Associate Registrar/Office Manager/Academic Advisor12/2000 to 09/2008Daniel Webster CollegeCity , STATE
- Managed all aspects of day-to-day operations in the Professional Studies Office providing superior service to students, faculty, and staff to maintain the high quality institutional character.
- Successfully served as the Portsmouth campus Academic Advisor.
- Results: Quickly became a trusted assistant to the Graduate Office Dean, and earned a reputation for maintaining a productive and efficient Graduate and Professional Studies operation.
- Created daily statistical and financial reports for the Dean to present at executive staff meetings.
- Successfully served as the Academic Faculty Coordinator, in addition to managing the Graduate and Professional Studies Office.
- I assisted in the hiring process, kept accurate faculty course assignment records, and processed all contracts for adjunct faculty, as well as maintained open communication between the faculty and staff.
- Accurately processed transfer credit evaluations for all programs, including Air Traffic Management, Aeronautical Engineering, and Computer Science.
- Assisted the Registrar in managing the graduation process, from processing graduation petitions to diploma and certificate issuance.
- Responsible for all aspects of Distance Education Administrator in Blackboard, including course creation, uploaded students to courses and implemented an efficient process for timely term starts.
- Assisted the Director of the Portsmouth campus with the Academic Advising responsibilities for all undergraduates, successfully maintaining enrollments to continue offering off-campus programs.
- Developed enrollment and retention strategies, including travel for recruiting, resulting in a 30% enrollment increase and an 85% retention rate Earned promotions during 8 year tenure, culminating in responsibilities for coordinating all office functions and directing a team of 3 administrators and 2 Federal Work Study staff.
Education
Bachelor of Science: Organizational ManagementDaniel Webster CollegeOrganizational Management
Certified Veteran's Administrator for DanielWebster College and New England CollegeAttended various seminars and training for FERPA and Registrar Office Clearinghouse Enrollment Reporting
Extensive professional education and training in career related topics
Skills
Academic, administrative support, approach, billing, browsers, contracts, credit, Crystal Reports, customer service, database, direct marketing, directing, financial reports, hiring, Insurance, invoicing, letters, Director, mailing, managing, marketing, meetings, access, Microsoft Office, Office, NEC, organizing, policies, problem resolution, processes, quality, recruiting, recruitment, Reporting, seminars, surveys, workflow
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Resume Overview
School Attended
- Daniel Webster College
- Webster College and New England College
Job Titles Held:
- Transcript Evaluation Coordinator/Graduate Studies Coordinator
- Senior Customer Service Specialist
- Registrar's Assistant/ Graduate Program Administrator/Recruiter
- Associate Registrar/Office Manager/Academic Advisor
Degrees
- Bachelor of Science : Organizational Management
Certified Veteran's Administrator for Daniel
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