Assisted loan officers with reviewing and scrubbing files while completing tasks that were assigned for collection of financial documents. Provided all necessary documentation to all correct parties, answer client and loan officer inquiries.
Managed portfolio of 400-600 current and distressed residential mortgage-backed securities for private hedge fund investor within mortgage servicing platform. Administered client on boarding process, guided borrowers towards available loss mitigation plans in order to avoid foreclosure.
Cultivated new and existing business through proactive cold calling, trigger leads and marketing efforts. Assess risk management, analyze borrower's credit risk based on financials and credit bureau reporting systems in accordance with lender guidelines.
Effectively managed team development while providing exceptional customer satisfaction in five star platinum private club, hotel and suite environment. Trained staff to exceed guest expectations while providing legendary customer service to distinguished business clients, high profile professionals, community leaders, and their families. Maintained the membership of leaders who share charitable, social and civic responsibility.
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