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training manager curriculum developer resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.

Skills
  • Course planning
  • Instructional presentations
  • Structured training manuals
  • Curriculum design
  • Customized training
  • Student plans
  • Progress tracking
  • Inventory coordination
  • Course material creation
  • Curriculum selection
  • Implementation support
  • Training program development
  • Organizational performance
  • Industry best practices
  • Course management
  • Interpersonal Communication
  • Learning strategies
  • Talent development
  • Performance monitoring
Education
Liberty University Lynchburg, VA Expected in 05/2011 Bachelor of Science : Education - GPA :
Trinity Valley Community College Palestine, TX, Expected in 08/1998 Associate of Arts : Early Childhood Education - GPA :
Work History
Jccs Of North America - Training Manager/Curriculum Developer
Long Beach, CA, 04/2004 - 12/2021

- Orchestrated educational training and developmental education, increasing staff knowledge and proficiency by 54%

- Regularly conducted workshops, performance evaluations, on-the-job training, meetings to ensure employee competency

- Trained and supervised over 40 employees across multiple departments and work centers

- Created and managed course materials and content ensuring refresher/maintenance conducted in accordance with new requirements

- Designed and developed training curriculum and managed resident/elearning courses

- Collaborated with subject matter experts and key stakeholders to establish and validate training content and standards

Southside Baptist Church / Daycare - Preschool Teacher
City, STATE, 08/2002 - 04/2004

- Delivered creative and interactive activities to an average of 16 students between 3-5 years of age. Promoted sensory development by providing access to different textures appealing to all senses

- Consistently communicated with parents to report on student behavior, social and developmental progress, and any observed health conditions. Consulted with parents and guardians to build and maintain a positive support networks and continuing educational strategies

- Fostered a warm, nurturing, and fun atmosphere conducive to learning. Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills

- Conducted daily classroom activities to meet the social, emotional, cognitive, and physical needs of each child. Taught early skills to children and helped each reach developmental milestones

Goody's Family Clothing - Sales Associate/Loss Prevention Associate
City, STATE, 07/2001 - 08/2003
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained customer satisfaction with quick and professional handling of product returns.
Walmart Supercenter - Assistant Manager Jewelry Department
City, STATE, 07/2000 - 07/2001
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned and prepared work schedules, assigning employees to specific tasks.
  • Supervised employees engaged in sales work, taking of inventories, keeping operating records and preparing daily record of transactions.
  • Assisted subordinates and supervisors in identifying and resolving problems. Maintained appropriate store inventory levels to ensure merchandise consistently
  • Conducted transactions and ensured that the drawer was balanced at the end of each day. Consistently met or exceeded daily and quarterly goals. available
  • Greeted customers and provided outstanding customer service. Increased customer satisfaction by interfacing directly with customers to provide assistance
  • Maximized daily sales, attracted, engaged, and motivated customers to make purchases by merchandizing, window displays. Displayed the appropriate signage for products and sales promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

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Resume Overview

School Attended

  • Liberty University
  • Trinity Valley Community College

Job Titles Held:

  • Training Manager/Curriculum Developer
  • Preschool Teacher
  • Sales Associate/Loss Prevention Associate
  • Assistant Manager Jewelry Department

Degrees

  • Bachelor of Science
  • Associate of Arts

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