Training Assistant/Personal Assistant Resume Example

While working at Bee At Home, I visited the homes of clients who needed physical assistance for daily living, and mental health.

I assisted in routine daily activities such as cooking, cleaning, hygiene, and emotional support.

• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
• Monitored client behaviors and emotional states, reporting concerns to the clients loved ones.
• Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.

During my time at Finck and Associates, I started as Direct Care Staff, performing the daily hygiene regimen for each consumer as well as working with them on completing daily objectives. I also took consumers on outings to increase their involvement in the community.

I then received Level 1 Medication Administration Classes as well as Insulin Certification through Finck Supported Living and began administering medications and checking vitals on a daily basis.

I became Lead Staff after 1 year in which I worked with the house QDDP/Supervisor on a daily basis, assisting with administrative duties, took each consumer to all medical appointments, transcribed all doctors orders, filled new prescriptions, informed staff of any new orders, as well as direct care.

In November 2013, I was given the position of Assistant Manager. As Assistant Manager I performed all of the above as well as the following: Certification through Finck Supported Living, in medication administration/feeding per Mic-Key and G-Tube.

I scheduled all consumers medical appointments, completed the employee schedule, trained new employees, attended consumers individual service plan meetings, and helped create/change consumers daily objectives.

I also completed the following:

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Enforced company policies and procedures to ensure a healthy and efficient company.
• Planned and prepared workflow schedules, delegating tasks for a 12-15 member team.
• Implemented training processes for newly hired employees.
• Coached and mentored employees by delivering training, guidance and performance monitoring.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Cultivated customer loyalty by training team members in industry-leading service standards.
• Delegated daily tasks to team members to optimize team productivity.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

During my time at Burrell Behavioral Health I started out as a receptionist and worked at the front desk for a year. During this time, my daily duties were faxing prescription refill requests, copying, making informational packets for clients, operating a multi-line phone system, scheduling appointments, making daily reminder calls, checking clients in and out, opening and closing the clinic.

After one year, I was promoted to New Client Intake Coordinator. My daily duties were taking all new client phone calls, getting all necessary client information, writing up referrals, collecting insurance information for billing, gathering and reviewing the new clients current situation/reason for calling and then scheduling an Evaluation with the provider that best suited their needs.

After my second year, I was promoted to Psychological Assessment Coordinator. At this point, psychological evaluations were never a service the company provided to clients. I then started to build the evaluation process from the beginning until the most efficient system was determined.

I did the following for each client that was to complete a psychological evaluation:

Once the referral had been approved by the doctor, an appointment was scheduled. Then I confirmed all necessary forms were completed and signed before the appointment date. Once all of the records releases had been signed, I gathered all previous mental health records for the doctor to review. I confirmed that all legal guardian paperwork was completed, worked with each clients case worker (if had one) on needed details and information, sent evaluation results to the correct referral source, created a chart for each client, and completed final details on each clients account once psychological testing was complete.

I then began the evaluation process for Child & Adolescence Psychological Evaluation to begin.