Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Focus
9 yrs Banking 
Summary of Skills
  • Trade Finance Operations
  • Customer Service
  • Branch Banking  
Awarded Best Tele-caller for 3 times in a row in HSBC ·        
Rated excellent performer in yearly appraisal at HSBC

Professional Experience
Trade Finance Officer, 07/2007 - 2011
B.B. Energy Texas City, TX,
  •   Payments of documents presented under L/C. 
  • Booking & paying off of Collection documents. 
  •  Delivery Order Issuance for documents under L/C or Collection. 
  • Advance & Direct payment under RBI regulations. 
  •  Resolving all client query regarding import payments, Letter of Credit, Collection bills
  • Bill presentation under L/C & collections
  •  Ensure transactions are processed with the TAT ·        
  • Bill Of Entry follow up
Fund Transfer Investigation Officer, 07/2005 - 06/2007
Avnet, Inc. Paris, TX,
  • Working as an Officer in Fund Transfer Investigations for Abn Amro Bank -Netherland Investigate Fund Transfer related cases and bring them to closure in a timely manner
  • Specializing in specific types of cases and handling queries related to Bank and clients
  • Gaining more knowledge on Swift Messaging and International Fund Transfer
  • Actively working on projects on increasing efficiency ratio by decreasing rejects and avoiding re-opens
  • Escalate cases if they do not get resolved within specific time
  • Meet the targets set 
Credit Card Collection Officer, 09/2003 - 07/2005
  •  Responsible for collecting overdue payments from customers defaulting for more than 60 days and above after due date.
  • Responsible for quick resolution of accounts to get delinquency down on the card base.
  • Ensured quick & sound resolution to issues & problems in a way that effectively reflect business requirements.
  • Mentoring new staff on systems and honing their calling skills Worked on Cacs , Dialer system and Hub.
Customer-service executive, 07/2001 - 08/2003
  • Responsible for understanding and resolving problems raised by customers and provide better services.
  • Responsible to also for cross selling of additional cards and loan to increase the card base
  • Worked on CCMS system
Certification: Business Management, Expected in 2015
UC San Diego (UCSD) Extension - San Diego, ca
Bachelors of Commerce : Accounting , Expected in 2000
Mumbai University - Mumbai, MH
Professional Affiliations
Client Relations, Customer Satisfaction, Customer Service,Credit and Collections,Marketing,Global Trade Services, Computer Proficient
Additional Information

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Resume Overview

School Attended

  • UC San Diego (UCSD) Extension
  • Mumbai University

Job Titles Held:

  • Trade Finance Officer
  • Fund Transfer Investigation Officer
  • Credit Card Collection Officer
  • Customer-service executive


  • Certification
  • Bachelors of Commerce

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