Awarded Best Tele-caller for 3 times in a row in HSBC
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Rated excellent performer in yearly appraisal at HSBC
Professional Experience
Royal Bank of ScotlandAugust 2007 to January 2011Trade Finance Officer Mumbai, Maharashtra
Payments of documents presented under L/C.
Booking & paying off of Collection documents.
Delivery Order Issuance for documents under L/C or Collection.
Advance & Direct payment under RBI regulations.
Resolving all client query regarding import payments, Letter of
Credit, Collection bills
Bill presentation under L/C & collections
Ensure transactions are processed with the TAT
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Bill Of Entry follow up
Abn Amro Centralised Enterprises Fund Transfer InvestigationsAugust 2005 to July 2007Fund Transfer Investigation Officer Mumbai, Maharashtra
Working as an Officer in Fund Transfer Investigations for Abn Amro Bank -Netherland Investigate Fund Transfer related cases and bring them to closure in a timely manner
Specializing in specific types of cases and handling queries related to Bank and clients
Gaining more knowledge on Swift Messaging and International Fund Transfer
Actively working on projects on increasing efficiency ratio by decreasing rejects and avoiding re-opens
Escalate cases if they do not get resolved within specific time
Meet the targets set
HSBC BANKOctober 2003 to August 2005Credit Card Collection Officer Mumbai, Maharashtra
Responsible for collecting overdue payments from customers defaulting for more than 60 days and above after due date.
Responsible for quick resolution of accounts to get delinquency down on the card base.
Ensured quick & sound resolution to issues & problems in a way that effectively reflect business requirements.
Mentoring new staff on systems and honing their calling skills Worked on Cacs , Dialer system and Hub.
STANDARD CHARTERED BANKAugust 2001 to September 2003Customer-service executive Mumbai, Maharashtra
Responsible for understanding and resolving problems raised by customers and provide better services.
Responsible to also for cross selling of additional cards and loan to increase the card base
Worked on CCMS system
Education
UC San Diego (UCSD) Extension2015Certification: Business ManagementSan Diego, ca, United States
Mumbai University2000Bachelors of Commerce : Accounting Mumbai, MH, India
