Total Performance Coordinator National Compliance Ethics Integrity Office Nco Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Executive coordinator versed in research and analysis, with a focus on developing effective processes and implementing necessary changes to programs and policies. Proven ability to develop positive working relationships at various levels of an organization to ensure systematic administration of processes. Strong problem-solver with excellent time management skills. 

Education and Training
Expected in Master of Science | Food Management Management and HR Sheffield Hallam University, West Lafayette, GPA:

Coursework in Accounting, Financial Management, Marketing, and Human Resources

Expected in Bachelor of Science | Restaurant, Hotel, Institutional & Tourism Management Purdue University, West Lafayette, Indiana GPA:

Coursework in Hotel, Restaurant and Institutional Operations Management

Expected in Human Resources Management Certificate Program | California State University, Oakland, California GPA:
Skill Highlights
  • Lotus Notes
  • MS Word, Excel, PowerPoint
  • Adobe Acrobat
  • OneLink
  • Outlook

  • Training and development
  • Exceptional interpersonal skills
  • Confident public speaker
  • Relationship and team building
  • Exceptional communicator
Professional Experience
06/2013 to Current Total Performance Coordinator, National Compliance, Ethics & Integrity Office (NCO) Five9 | San Ramon, CA,
  • Serve as Functional Area primary point of contact for all Total Performance related activities
  • Achieved 98 percent completion rate for department for performance management requirements each year
  • Collaborate with senior leadership and HR business partner to develop and manager internal timelines to meet overall program due dates and communicate to Functional Area managers and employees to ensure effective compliance
  • Drive managers and employees towards completion of activities for Goal Setting, Mid-Year Review and Year-End Review by due dates by leveraging status and ratings reports for analysis and reporting
  • Provide first level system and process support to Total Performance users to help resolve issues
01/2013 to Current Executive Assistant, National Compliance, Ethics & Integrity Office (NCO), Program Management Office Rush University Medical Center | Chicago, IL,
  • Responsible for providing complex administrative support and project coordination for the vice president of Marketing, Sales & Service Administration (MSSA) Compliance
  • Liaise with Kaiser Permanente (KP) executives and employees across business departments' areas, and cross-functional teams to discuss and resolve complex administrative issues, business processes, and project activities to facilitate department goal attainment
  • Designed and arranged budget and schedule to meet strategic training objectives for MSSA Compliance team
  • Participatd in cross-functional projects requiring complex project coordination and independent judgment according to the business requirements.
  • Executive level government committee support for executive level oversight
  • Team Performance Model development and implementation support, through monitoring projects and deliverables; setting up monitoring processesAnalyzed TIME submission process program effectiveness with scurrent state to create efficiencies, resulting in 50 per cent decrease in the end-to-end process for time cards, and 30 per cent improvement in compliance of accurate time submission
05/2012 to 2013 Project Coordinator Contractor Value City Furniture | Novi, MI,
  • Supported the National Compliance, Ethics & Integrity Office's 2012 Annual Summit project - primary focus revolved around collection of speaker biographies, editing bios per company editorial style guidelines, and troubleshooting activities
  • Provided weekly status reports documenting key activities/tasks accomplished, activities planned and status of each task
  • Documented key milestones, timeline development and identified key issues for project manager
  • Partnered effectively with administrative operations unit to facilitate quality assurance of presentation documents per pre-set guidelines
  • Received training in use of proprietary payroll software to assist in processing timecards for the department
  • Assumed responsibility for accurate timecard submission to the payroll department in May 2013
  • Supported the Business Services team in calendar management, meeting facilitation/scribing, WebEx facilitation, maintenance of comprehensive calendar, collation of staff biographies, organization chart compilation/maintenance, and multi-meeting management coordination
10/2008 to 08/2010 Time Sheet Auditor/Scheduler SMG - Savor San Francisco | City, STATE,
  • Assisted Human Resources department with scheduling and weekly auditing up to 250 Union employees for business functions and retail locations with close adherence to Union Contract language
  • Ensured accurate employee scheduling using ADP systems for tracking employee payroll
  • Supported implementing company policies; reduced employee payroll errors 50 per cent by monitoring employee actions and assisted with resolution of procedural problems
  • Enforced SMG and Union Contract Rules; issued approved verbal and written disciplinary reports in coordination with human resources
2004 to 2005 Administrative Manager Compass Group NAD | City, STATE,
    Credited with the successful recovery of accounts receivables totaling approximately $35,000 through establishing proper coordination and co-operation with client administrators
  • Performed regular accounts receivables and collections inquiries on behalf of company controller to ensure timely management of payments
  • Support for four general managers to maximize administrative and client coordination
08/2000 to 07/2002 Assistant Manager Compass Group PLC | City, STATE, England
  • Developed employee safety manual pertaining to risk management and correct work procedures in compliance with United Kingdom's National Health Service (NHS) contract requirements; analyzed existing safety policies and proposed improvements outlined in procedures manual
  • Worked on Rivermead Relocation project, administering training process for over 100 employees moving to new office premises from 4 regional locations; developed and maintained employee database to accurately control and track training schedule; provided weekly analysis to Trainers on training progress and figures
  • Ensured policies and marketing strategies were implemented according to company procedures
  • Participated in development of company-wide operations procedures manual and training for all employees.
  • Conducted brand management training for employees in order to ensure adherence to corporate policy across the organization
  • Strong written and verbal communication, including interpersonal and group communication
  • Strong Organization skills-detailed oriented
  • Ability to prioritize multiple tasks in a changing environment
  • Analytical and problem-solving skills

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Sheffield Hallam University
  • Purdue University
  • California State University
Job Titles Held:
  • Total Performance Coordinator, National Compliance, Ethics & Integrity Office (NCO)
  • Executive Assistant, National Compliance, Ethics & Integrity Office (NCO), Program Management Office
  • Project Coordinator Contractor
  • Time Sheet Auditor/Scheduler
  • Administrative Manager
  • Assistant Manager
  • Master of Science
  • Bachelor of Science
  • Human Resources Management Certificate Program

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