I am a dependable hard working person who is highly trained in Customer Service. I can use all Microsoft Programs. I can take directions well and I am not afraid to stand up and take lead of a project if needed. I am a team player and enjoy seeing people do their best. I have over 6 years of Customer Service. I am a Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Exceptional communication skills
Creative problem solver
Strong client relations
Cash flow management
Strategic sales knowledge
MS Windows proficient
Total Case Specialist Kia Consumer AffairsApr 2016 - Current AgeroBLountville, TN
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Addressed customer service inquiries in a timely and accurate fashion.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Conducted research to address customer concerns.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Informed customers about issue resolution progress.