I am a dependable hard working person who is highly trained in Customer Service. I can use all Microsoft Programs. I can take directions well and I am not afraid to stand up and take lead of a project if needed. I am a team player and enjoy seeing people do their best. I have  over 6 years  of Customer Service.  I am a Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
Exceptional communication skills
Creative problem solver
Strong client relations
Cash flow management
Strategic sales knowledge
MS Windows proficient
Quick learner
Education
Tennessee High SchoolBristol, TNExpected in 2003 – –GED: - GPA:
Medical Terminology Certificate
Virginia IntermontBristol, VaExpected in – –Bachelor of Science:Social Work - GPA:
Certifications
Work History
Interstate Companies, Inc. - Total Case Specialist Kia Consumer Affairs Butler, WI, 03/2016 - Current
Answered an average of 50Â calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Addressed customer service inquiries in a timely and accurate fashion.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Conducted research to address customer concerns.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Informed customers about issue resolution progress.
Advance Auto Parts - Senior Technician/Tier 2 Agent Florence, SC, 03/2015 - 03/2016
Issued license codes to new and existing customers.
Installed software, modified and repaired hardware and resolved technical issues.
Managed call flow and responded to technical support needs of customers.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Resolved customer issues in a clear, courteous and straightforward manner.
Maintained composure and patience in face of difficult customer situations.
Demonstrated professionalism and courtesy with customers at all times.
Took Supervisor calls within the company
Provided Goodwill to save customer
Teleperformance USA - Warranty Administrator City, STATE, 03/2013 - 04/2015
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 100 calls in que
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.
Developed all process controls and metrics for daily management of the Call Center.
Medical background for Florida Hospital patients finding doctors, registration for procedures.
Agent of the Month and met all stats for the month
Managed call flow and responded to technical support needs of customers.
Tuesday Morning - Keyholder City, STATE, 09/2012 - 06/2013
Counted cash drawers and made bank deposits.
Managed staff of 7 sales associates
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Increased profits through effective sales training and troubleshooting profit loss areas.
Completed profit and loss performance reports.
Reported to the district manager regarding all store and staff issues.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Greeted customers and ascertained customers' needs.
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