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Efficient Tool Rental Associate possessing thorough knowledge of various tools and handheld equipment, including gas powered and hand held electric tools and equipment. Offering 8 years of experience providing direct service to customers and maintaining invoices and contracts. Committed to helping customers choose appropriate tools to complete projects. Outgoing Counter Clerk committed to efficiently taking orders and ensuring that customers receive requested items quickly. Energetic worker with terrific cash register skills. Smart, reliable and considered a team player. Enthusiastic Plant Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Just in Time delivery and Quality and training in Statistical process control. Motivated to learn, grow and excel in Textile Manufacturing.
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- Supplied information about rental items to inform customers of tool availability and operation.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Maximized revenue opportunities by encouraging upsells and promoting optional services, boosting overall sales 20%.
- Used POS system to compute and receive payments for rentals.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Completed sales transactions, including all accepted forms of payment.
- Processed customer orders and accurately entered into order system.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Identified issues, analyzed information and provided solutions to problems.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Initiated sales strategies by recruiting new clients through approved methods.
- Recommended accurate and effective solutions to customers after identifying problems.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Exceeded established sales goals and increased client retention.
- Utilized professional sales techniques to persuasively communicate with clients.
- Proactively managed client correspondence and recorded all tracking and communications.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Resolved all issues efficiently and enhanced customer satisfaction ratings.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Expanded customer base and boosted profit within product line.
LaGrange College - La Grange, GA
Hogansville High - Hogansville, GA,
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Resume Overview
School Attended
- LaGrange College
- Hogansville High
Job Titles Held:
- Tool Rental Service Technician
- Assistant Store Manager
- Assistant Store Manager
- Sales Representative
Degrees
- Bachelor of Arts
- High School Diploma
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