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Tool Rental Sales Associate Resume Example

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TOOL RENTAL SALES ASSOCIATE
Education
Bachelor of Arts: Communications, Expected in 05/2022
Pennsylvania State University - University Park, PA
High School Diploma: 06/2018
Downingtown Stem Academy - Downingtown, PA
Certificate/Diploma: 06/2018
International Baccalaureate Diploma
Professional Summary

Currently an undergraduate enrolled in the Pennsylvania State University, seeking part-time employment during the semesters I attend the university.

Accomplishments

    Received 3 Homer Awards within the first 6 months of working at Home Depot. As a result, a Home Depot Bronze Award was given and there was a promotion from temporary employment to part-time.

Skills
  • Experience in Customer Service
  • Strong work ethic
  • Native level fluency of Spanish
  • Sales proficiency
  • Proficient in Microsoft Office
  • Creative mindset
  • Technology-savvy
  • Conflict de-escalation
Work History
Tool Rental Sales Associate, 07/2020 to Current
Home Depot – Downingtown, PA
  • Earned Home Depot Bronze Award along with 3 Homer Awards for exceptional service and exemplifying company values
  • Maintained records related to sales, returns and inventory availability and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Inspected and tested tools to locate worn and damaged parts and malfunctions.
  • Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
  • Supplied information about rental items to inform customers of tool availability and operation.
  • Implemented rental asset processes, including cleanliness standards.
  • Opened, closed and updated accounts for customers.
  • Tracked stock using company inventory management software.
  • Ensured proper opening and closing procedures were followed.
Sales Associate, 06/2019 to 02/2020
Sunglass Hut – Exton, PA
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Ensured proper opening and closing procedures were followed.
In-store Shopper, 06/2018 to 08/2018
Instacart – Downingtown, PA
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed each selected item in appropriate bin prior to order completion.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Confirmed all selected items were in excellent condition with intact packages.
Intern, 08/2017 to 08/2017
Downingtown Police Department – Downingtown, PA
  • Gathered requirements and developed project plans.
  • Collected mock crime scene evidence, examined bodies and investigated secondary locations to build detailed cases based on sound evidence handling practices.
Affiliations

Brother of the Fraternity of Phi Gamma Delta, Gamma Phi Chapter.

  • Active in recruitment of potential new members along with serving in risk management and social committees

My time in Phi Gamma Delta taught me time management, and the ability to communicate and socialize with almost anyone.

Volunteer Work
  • Walking local rescue dogs for the local animal hospital/shelter, Aardvark.
  • Helping coach baseball for underprivileged youth in Colombia.
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Resume Overview

Companies Worked For:

  • Home Depot
  • Sunglass Hut
  • Instacart
  • Downingtown Police Department

School Attended

  • Pennsylvania State University
  • Downingtown Stem Academy
  • International Baccalaureate Diploma

Job Titles Held:

  • Tool Rental Sales Associate
  • Sales Associate
  • In-store Shopper
  • Intern

Degrees

  • Bachelor of Arts : Communications , Expected in 05/2022
    High School Diploma : 06/2018
    Certificate/Diploma : 06/2018

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