Toll Collector resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Toll collection operator
  • Toll cashier
  • Client-focused service
  • Office reception
  • Adjusting routes
  • Educating consumers
  • Answering inbound calls
  • Verifying orders
  • Excellent oral and written communication
Toll Collector , 11/2015 - Current
County Of El Paso Tx El Paso, TX,
  • Processed toll payments and issued accurate receipts to motorists.
  • Provided operational reports listing daily toll lane activity.
  • Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
  • Monitored and classified all vehicles passing through toll lanes to comply with company procedures.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Welcomed customers, offering assistance to help with directions.
  • Accurately handled over $500-5,000 of payments daily in cash for tolls.( the Pandemic has created a change in revenue.)
  • Trained new team members in cash register operation, stock procedures and customer service.
Trucking Dispatcher, 08/2019 - 07/2020
Mcgrath Rentcorp Grand Prairie, TX,
  • Accurately and efficiently responded to Truck Drivers, Store managers and customers daily requests.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Alerted Truck Drivers of road and weather hazards in real time.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers through phone conversations.
  • Utilized TMS Trucking software to compile data gathered from various sources.
Customer Service Representative, 02/2011 - 08/2019
Algonquin Westover, MD,
  • Assisted approximately 30 customers each 65 minutes depending on sales event with questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize direct response sales.
  • Answered 80 inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered customer questions and addressed concerns, resulting in 85% reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Upheld privacy and security requirements established by Hippa or the FCRA for credit reporting regulatory agencies.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Security Guard, 02/2012 - 11/2015
Janus Et Cie Denver, CO,
  • Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored premises and recorded all activity in daily officer report for submission in the log book at close of shift.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Patrolled by foot the facility every hour to look for suspicious activities.
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
  • Monitored access control systems, including CCTV systems for nefarious activities such as theft and trespassing.
  • Collaborated with local law enforcement agencies to support criminal investigations.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Detected emergency situations using electronic hand devices and PA equipment, through keen listening and close observation to respond appropriately to alarms.
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Protected entrances by scanning individuals and bags via manual, wand.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
Education and Training
High School Diploma: , Expected in 06/1989
Piscataway Vocational High School - Piscataway ,

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Resume Overview

School Attended

  • Piscataway Vocational High School

Job Titles Held:

  • Toll Collector
  • Trucking Dispatcher
  • Customer Service Representative
  • Security Guard


  • High School Diploma

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