Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

As a manager of a pediatric center, I am in a position where I do not work directly with the patients; it is my sole responsibility to oversee their care. I work directly with physical, occupational and speech therapist who offer a multitude of service to special need children. Although my experience is not related with the patients in term of their treatment, I am the third party connection between them and their families, but not only that , as a manager a good Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative,Energetic and reliable Office Manager skilled with working with a diverse group of people are very important

Skill Highlights

Self-Motivated Strong verbal communication

Powerful negotiator

.Extremely organized

.Team leadership

. Computer skills

.Efficient Strategy planner .Interviewing and .HiringSchedule management

.Schedule management

.Problem resolution


.Microsoft Office

.Report analysis

.Staff motivation

  • Staff motivation
  • Employee training and development
  • Insurance processing
  • Patient charting
  • Health insurance processing
  • Insurance eligibility verification
  • Medical billing
  • Inventory systems
Core Accomplishments

Hard- worker and multi-task executive assist with outstanding telephone, scheduling and documentation skills


  • Planned all meetings and travel for CEO.


  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

  • Oversaw implementation of new phone system which resulted in more cost-effective service.


  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.


  • Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Assistance

  • Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Maintained status reports to provide management with updated information for client projects.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Employee Management

  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Professional Experience
Toll collector, 11/2000 - 2009
County Of El Paso Tx El Paso, TX,

- 9665 Bay Harbor Terrace 1- Collects toll charges for use of bridges, highways, or tunnels by motor vehicles, or fare for vehicles and passengers on ferryboats: Collects money and give customers change. 2- Accepts toll and fare tickets previously purchased. 3- At end of the shift balance cash and records money and tickets received. 4- May sell round-trip booklets. 5- May be designated according to place of employment as Toll-Bridge Attendant

Server, 11/2010 - 06/2011
Uncle Julio's Schaumburg, IL,

Provide good customer service, take orders, and deliver food, processing payment, greeting customers, cleaning tables and dining area and Setting tables Manager

Office Manager, 2012 - Current
Cpp Investment Board San Francisco, CA,

Competent medical billing

Ability to manage an office

Customer services

High organization with experience in corporate office setting skills

Coordinated all department functions for team of 10 employees.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.

Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Supervised and trained admitting, billing and collection staff.

Managed incoming and outgoing calls for busy medical office

Scheduled and confirmed appointments for entire management team.

Standardized department filing system to increase efficiency.

Improved communication efficiency as primary liaison between departments, clients and vendors.

Associate of Arts: Science of Biology, Expected in 2011
Miami Dade College - Miami, FL

Associate of Art: Science of Biology 2011 Miami Dade College - 300 NE 2ND, 33132, Miami, FL Bachelor Degree: Science of Biology

Bachelor of Science: Biology, Expected in 2014
Florida International University - Miami, FL

Florida International University - 11200 SW 8TH St, Miami, 33199, FL 2014


Bridges, Cash, Billing, Documentation, Medical Billing, Medical Invoicing, Scheduling, Telephone, Customer Service, Greeting, Receptionist, Retail Sales, Interviewing, Pediatric, Associate

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School Attended

  • Miami Dade College
  • Florida International University

Job Titles Held:

  • Toll collector
  • Server
  • Office Manager


  • Associate of Arts
  • Bachelor of Science

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